Daniel (Dan) L. Verburg

Greater Houston Texas Area 832-***-**** adfhrs@r.postjobfree.com

Site Manager / Operations Manager / Warehouse Manager

Customer-focused, results-driven warehouse management, operations, transportation, and customer service management. Background includes third-party public/contract warehousing. Known as a strong team leader with outstanding team building, decision-making, negotiating, process improvement, and problems solving skills. Passionate in continuous improvement utilizing KAIZEN, 5S, GEMBA Walks, and Six Sigma principles and methodologies. Core competencies include:

General management. As Operations Manager at International Distribution, led a team of 12-15 direct and 80 indirect reports between four facilities. Consistently achieved a 10-15% net profit (EBITDA) for the last four years in role. Helped revitalize the company. Rebuilt the management team, operations, and customer service department with a focus on improving employee morale, training & customer service. Positively impacted the company bottom line, improved company culture, performance and customer relationships.

Operations leadership. As Site Manager at Midwest, made inroads to reverse a trend of extremely high employee turnover by reviewing labor market conditions and adjusting warehouse labor compensation to be competitive. Developed a better and safer work environment and culture of inclusion, ownership, respect, collaboration, transparency, and continuous improvement. Developed new onboarding process for new hires. Managed all employee reviews, performance and conflict resolution. Utilized LEAN 6S principles for improvements in the workplace. Increase inventory control efficiency from 91% to 99.5%, increased productivity and standardized SOP’s.

Soft skills & Hard skills. My combination of soft skills and hard skills compliments each other forms a well-rounded Manager, while hard skills are quite different than soft skills, the combination of the two creates a good balance between knowledge and interpersonal attributes, mastery and proficiency, communication and relational abilities, with management, employees and customers alike. These are “real skills” that matter…

Professional Experience

April 2017 – December 2018 Midwest Warehouse and Distribution System Joliet, Illinois

Midwest Warehouse is a Chicago Illinois-area third-party logistics (3PL) company. Midwest Warehouse operates 17 facilities, with a total of 6M SF of contract and public warehousing space.

Site Manager

Managed a team of 38-45 people. In charge of P&L and all warehouse operations of a stand-alone 540K SF food-grade facility consisting of high-volume accounts and fulfillment business. Facility was awarded/certified AIB “superior” rating. Optimized resources to meet production, quality, efficiency and customer satisfaction metrics.

Reviewed and revised work processes, procedures and policies, seeking efficiencies and effective improvements. Managed the team in error reduction efforts, providing direction measurement and reviews of progress and established KPI’s. Handled employee reviews and conflict resolution.

Made inroads to reverse a trend of extremely high employee turnover. Reversed this by reviewing labor market compensation and competitiveness, adjusting forklift operator compensation and established a better work environment, employee training, onboarding and a successful work culture. Used 6S principles of SORT, SET IN ORDER, SHINE, STANDARDIZE, SUSTAIN, and SAFETY in the workplace.

Mentoring, training and developing teammates (coaching, counseling and recognition) for career progression, performance improvement, and recognition purposes.

January 2016 – February 2017 Consultant – Self-employed contractor Texas & California

Reviewed customer service and warehouse procedures, process flow, controls and best practices. Wrote standard operating procedures adding WMS screen shots to develop a new hire employee warehouse training manual for RF warehouse receiving and shipping procedures.

Developed start-up process (SOP’s) for new accounts.

Assisted in setting up company LTL freight cross dock operations to serve central Texas region, utilizing newly procured truck fleet and hiring drivers, Freight originated from Southern California delivering to Texas regional customer DC’s.

December 2013 – January 2016 Palmer Logistics Houston, Texas

Palmer Logistics, with $30M in annual sales, is a 3PL / contract warehousing and distribution company with 12 locations in the Houston and Grand Prairie regions of Texas. Sites are certified ISO 9001:2008.

Sales, Marketing & Operations

Grew revenues from $30M to $36.5M in two years – a 10% compound annual growth rate (CAGR).

Upon hire, conducted a thorough analysis on 70% of existing accounts and the operations that supported them. Developed a strategic plan to increase rates, optimize efficiency, and win new accounts.

Reviewed existing accounts’ pricing structures for storage and handling. Identified warehouse operating costs and negotiated rate adjustments (price increases) with customers.

Reviewed the Profit and Loss (P&L) statements for all poor-performing warehouses.

Developed and implemented standard operating procedures (SOPs), revised standard accessorial rates, and updated contract language. Met National Association of Chemical Distributors (NACD) and (ISO) standards.

Developed a warehouse labor-tracking analysis document which helped reduce non-billable overtime and increase billable overtime revenue. Company president implemented procedures based on this data.

Won new business, worked with sales groups, and personally took incoming sales calls.

Managed implementation and transition for all new accounts by utilizing a new account start-up process. Worked with customer service manager, operations managers, site-managers, in-house carrier and third-party transportation companies to accomplish effective implementations.

Handled special projects, addressed operational issues, and helped investigate and resolve account service issues.

February 2003 – December 2013 International Distribution Corporation (IDC) Houston, Texas

IDC (formerly LTS Logistics) specializes in contract and public warehousing services. A privately held company, IDC’s clients include both start-up businesses and Fortune 500 companies. Sites are NACD certified.

Operations Manager

Managed a team of 10 - 12 direct reports (HR, purchasing, customer service, and warehouse managers) and 80 indirect (warehouse associates, CSRs) at four facilities.

Consistently achieved a 12-15% net profit (EBITDA) for the last four years in this role.

Revitalize the organization after multiple company buy-outs, loss of major accounts, and reductions in staff and warehousing square footage.

Rebuilt management, operations, and customer service teams. Cultivated a respectful, professional, and team-focused environment. Improved morale, Enhanced performance. Positively impacted the bottom line.

Developed new employee handbook and warehouse operations & customer service department SOP’s based on best practices.

Helped IDC become one of the first 3PLs to be National Association of Chemical Distributors (NACD) certified and a Responsible Distribution Process (RDP) service provider. Modernized/purchased warehouse equipment and developed strong quality and HSE safety training, including establishing a highly trained Hazardous Chemical Response Team.

Managed employee and facility safety, and adherence to regulations for Food & Drug Administration (FDA), American Institute of Baking (AIB), Occupational Safety & Health Administration (OSHA), Environmental Protection Agency (EPA), National Fire Protection (NFPA) and Department of Transportation (DOT).

Mentoring, training, and developing teammates (coaching/Counseling) for career progression, performance improvement, and recognition purposes.

Education, Professional Development and Affiliations

Hazardous Materials Training, IMDG, and DOT Training The University of Texas Continuing Education Houston

Practical Applications of Warehousing and Technology Rio Hondo College, California

Niles Senior High School Niles, Michigan - GO BLUE!

HVAC Technology and Small Business Start-up requirements & Resources Orange County Occupational Program, California

Certified Kaizen Facilitator (CKF) Management and Strategy Institute

PDCA Training Basics GoLeanSixSigma

Building your A3, Structured Brain Storming, Value Stream Mapping Coursera, John Hopkins University

Six Sigma Yellow Belt Certified (SSYBC) Management and Strategy Institute

5S Concept Certified (5SC) Management and Strategy Institute

Project Management Essential Certified Management and Strategy Institute

Certified Conflict Management Resolution, Employee Training, Coaching and Culture Development

Certified Forklift Safety Trained OSHA 29 CFR 1910.178 National Forklift Foundation, Certificate 2020

Trucking Operations and Regulations, Safety Administration, and Interstate / Intrastate Transportation U.S. DOT

OSHA 40-Hour Certificate, plus training in comprehensive safety programs for trucking operations OSHA

Training in IATA, HAZCOM, and HAZWOPPER, Emergency Response & Action Plans and General Duty Training

Training in ISO 9001 Quality Standards, and Quality Food & Safety Standards with AIB, FDA, and GMP.

Ongoing training in warehouse management, and operations, safety administration and DOT, human resource management, and finance Houston Distribution, Southern Warehouse Corporation & International Distribution.

Computer Skills

ERP: SAP; WMS Programs: WDLS, Synapse, LDS-Acuplus, Caldre, ACT, Microsoft Office, ACT Contact software.

Affiliations

CSCMP

Warehouse Education and Research Council

Houston Chemical Association

Houston Freight Forwarding and Customs House Brokers Association

International Warehousing Logistics Association

Texas Warehouse Association

The Transportation Club of Houston

Favorite Quotes

“How you treat people changes everything” Ben Franklin

“99% of failures come from people who make excuses” George Washington

“The greatest glory in living lies not in never falling, but in rising every time we fall” Nelson Mandela

“A bad system will beat a good person every time” W. Edwards Deming

In the words of management guru Peter Drucker, - “Culture eats strategy for breakfast.”

“The only worse thing than training your employee’s and having them leave is not training them and having them

Stay” Henry Ford

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