Customer care executive/sales co-ordinator

Deepshikha Gupta

*** ***** ******, **** ***** Vihar, Phase-IV, Delhi-110052

Mobile: 782-***-****

********@*****.***

OBJECTIVE: To seek career growth in my profession using my qualifications and strengths and utilizing the same to add value to the organization.

A brief of some of my strategic skills is outlined hereunder:

Strategic planning

Cross functional coordination

MIS

Back up Operations

Team Management

Interpersonal skills

Advanced problem solving skills

Cogent written and verbal communication.

Strong decision making skills and quick adaptability.

Relish intellectually stimulating and challenging assignments

Work Experience:

Customer service executive at EXL India (Unit of Jaipur Golden Transport): March 2017to present

Job Responsibilities

• Answering customer enquiries or passing them on to the appropriate department.

• Giving information and helping to solve customer problems and claims.

• Responsible for updating the MIS for the TBB Clients.

• Resolve customer complaints via phone and email

Assist with placement of orders, claims or exchanges.

BOA (Business Ops Administrator) at AON HEWITT (BPO US Base): March 2016 to March2017 and May 2010 to Jan 2014

Job Responsibilities

Work on the Quality Check Reports to ensure the quality of the output sent to theClient.

Administered the Health Care and Life Insurance Coverage’s of the active and inactive Employee’s.

Research participant’s health and welfare account to make sure the exact adds and drops of the coverage’s or benefit as needed.

Responsible for updating the Standard Operating Procedure for the process.

Resolve the escalations of the employees related to their coverage’s and update the carrier.

Sales Executive (Inbound) at ICICI Bank: October 2008 to May 2010

Job responsibilities

New Acquisition of CASA.

Fixed deposits. (Investment)

Maintaining MIS

Sales Coordinator (Executive-Operations) at Axis Sales Ltd 100% sub. of AXIS Bank: December 2007 to September 2008.

Job responsibilities:

Maintaining MIS (Daily)

Manage sales team

Handling customer queries

Login & Disbursement of Customer files at Sales End

Educational Background

BCA from IGNOU 2007

Certificate course in C++, Java

Computer Knowledge

Software : MsOffice

Personal Information

Martial Status : Married

Date of Birth : 21/09/1980

Nationality : Indian

Spoken Languages : English, Hindi, French (Basic)

Hobbies

Cooking

Reading

(Deepshikha Gupta)

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