Customer Success Manager

******************@*****.***

+1-814-***-****

SANDRALFLORESG

SF

OBJECTIVE

Help companies succeed by driving

technology adoption and increasing

value through engagement in

customer relationships

SKILLS

First Insight Suite

Microsoft Office Suite

Wrike

SAP System Implementation

Client Relationship Management

Ariba P2P

EDUCATION

BACHELOR OF SCIENCE MARKETING

UNIVERSIDAD REGIOMONTANA - 2014

MONTERREY, NUEVO LEON, MEXICO

LANGUAGES

Spanish, NativeLanguage

English, Full WorkingProficiency

BILINGUAL CUSTOMER SUCCESS MANAGER +1-814-***-**** ******************@*****.***

Sandra Flores

EXPERIENCE

CUSTOMER SUCCESS MANAGER • FIRST INSIGHT INC

SEPT 2019 – JULY 2020

Drive adoption and engagement for digital product testing platform helping companies optimize new product creation and market research via predictive analytics, machine learning and AI.

As customer success manager I handle multiple client implementations and projects simultaneously, handling project schedules, budgets, resources and tasks to ensure that quality solutions are delivered.

I also assess & evaluate new client requirements against the scope of the project Identify, document, and manage project risks during implementations and escalate issues as appropriate

Work with Business Analysts/Solution Engineers to translate business needs into technical requirements

Drive usage and adoption of FI's software solution throughout a customer's organization

Build relationships with key individuals at all levels of the customer Educate/train customers on how to use our solution Present and articulate advanced solutions and benefits and product future direction

Facilitate executive level quarterly recaps

Educate & Train potential customers on how to use our solution Drive renewals plans and process of current accounts PROJECT COORDINATOR • TORNILLOS Y TUERCAS FENIX

MAY 2018 – MAY 2019

Pre sales and project management for industrial equipment company. Point of contact through CRM leads to evaluate potential customers and guide transition to sales department.

PAYABLE SERVICES LEAD • SAP ARIBA

MAY 2015 - MAY 2018

Drove continuous improvement via creative customer payables strategies Provided follow up to all projects; reporting, supplier enablement & seller inquires Hosted webinar meetings for supplier groups to drive awareness & adoption Developed educational materials for AribaPay suppliers (English/Spanish) Supported recruiting, onboarding, & ongoing education & career development as team leader.

STRATEGIC OUTREACH MANAGER • SAP ARIBA

MAY 2014 – MAY 2015

Main contact for suppliers on Enablement for Payment platform(AribaPay) Coordinated availability of supplier education materials & buyer communication SUPPLIER MANAGER • SAP ARIBA

JUNE 2012 – MAY 2014

Manage suppliers from registration to 1st invoice transaction on Ariba Network

Contact this candidate