Sales Representative Customer

Address: House *, Abeni Bakare Street Mafoluku, Oshodi, Lagos State

E-mail: **************@*****.***

Phone: 080********

IDOWU, OREOLUWA MORENIKE

OBJECTIVE

To advance my knowledge, capabilities and passion in Customer service in an environment that places importance to optimum human resource input while giving full expression to my innate analytical and presentation skills, as well as facing new challenges.

SKILLS/ PROFESSIONAL QUALIFICATIONS

• Proficiency in Microsoft office(Word, PowerPoint, Excel)

• Unfaltering commitments to client service, with positive attitude to building value relationships and resolving complex issues to win client’s loyalty.

• Strategic building skills –attentive listening, pays attention to details, logical reasoning, and the ability to diplomatically find common ground and accomplish valuable outcomes.

• Ability to persuade and articulate technical concepts to non-technical people WORK EXPERIENCE

Intern, October 2017 – December 2018

Indigo Crystal Concept, Yaba, Lagos

Responsibilities:

• Event planning, design and production within the stipulated timeline

• Worked with clients to identify their needs and ensure utmost customer satisfaction

• Organize facilities and details such as décor, catering, entertainment, transportation, special guest and equipment.

• Take inventory, welcome guest and coordinate on D-day. Sales representative, November 2014 - August 2015

Flour mills of Nigeria Plc, 1 Golden Penny Way, Baracks Bus Stop, Apapa Rd, Lagos. Responsibilities:

• Preserve revenue streams by utilizing strong communication and negotiations skills, offering refunds as last resort to maintain customer satisfaction.

• Answer constant flow of customer calls communicated with vendors regarding order availability, future inventory and special orders.

• Offer advice and assistance to customers, paying attention to special needs or wants

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Sales Representatives, September 2013 – October 2014 Caraway Foods Nigeria Limited 122/132, Afprint Compound, Isolo Industrial Estate Responsibilities:

• Advice and assist customers, pay attention to special needs or wants

• Recommend products to customers, thoroughly explaining details

• Cultivate customer loyalty, promote repeat customer s and improved sales.

• File customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Maintain customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.

EDUCATION

B.ed (Upper Credit) in African Languages, Literatures and Linguistics, Tai Solarin University of Education Ijebu Ode, Ogun Nigeria(In view)

PERSONAL DATA

Date of Birth: 15/07/1996

Sex: Female

Marital status: Single

State of origin: Ogun

Local Government Area: Abeokuta

Nationality: Nigerian

Interest: Meeting people, Helping others and reading. ADDITIONAL INFORMATION

Through good communication skills and good team spirit my team and I came 5th in an inter-department speech quest which was first of its kind on school campus. Certified in Events Planning and Decoration, this aided the establishment of my SME in the event industry. REFREES

Pastor Adelakun Adeola: Parish Pastor, RCCG Victorious Life Assembly, Oshodi Lagos State-080******** Mr Chris A. Wilson (MSc, ACA OCP): Senior Accountant Herbert Macaulay, Voice of Nigeria, Radio House, Herbert Macaulay way, Garki, Abuja- 080********

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