Sales Manager

Nicole A Deckert

Elk Grove Village, Illinois ****7 847-***-**** *******.******@*****.***

Dynamic Management Professional with experience training teams and conducting compliance audits, all while supervising and recruiting staff. Excel at operations, administration and team management while exhibiting the essential high level communication skills needed to strategize with Executives. Adept at implementing goals, meeting and exceeding sales expectations, driving excellence, setting best practices and creating experience that exceeds client expectations.

CORE COMPETENCIES

Management Business Development Strategic Thinking

Sales Expertise Revenue Growth Training and Development

Team Leadership Customer Service Business Operations

Compliance Operational Efficiency Recruiting

Leadership Presentation Skills Results Oriented

PROFESSIONAL EXPERIENCE

HELZBERG DIAMONDS Schaumburg/Rosemont, Illinois 2017-Present

Sales Consultant/Office Manager

Manage daily operations by providing leadership necessary to assist store in achieving sales and profit goals.

Oversee successful implementation of company programs and initiatives including extended warranty sales,

in-store signage, pricing and merchandising tagging.

Provide direction, leadership and motivation necessary to assist store in achieving sales and profit goals.

Generate additional business through various methods of clientele outreach.

Deliver compelling sales presentations when working with customers.

Ability to work as a team in a sales presentation to overcome customers objections and close additional sales.

Demonstrate outstanding customer service to each and every guest.

Assist Store Manager in recruiting, interviewing and hiring top talent.

BAGS, INC. Orlando, Florida 2013-2017

Operations Manager/Concierge Manager

Created amazing experiences for customers with the highest quality of customer service.

Developed and implemented short-and-long term strategies marketing and business development efforts.

Served as Project Manager for tour group welcome packets, gift wrap services and local events.

Ensured a positive customer experience for individual guests and tour groups (both domestic and foreign).

Maintained staff by recruiting, selecting, orienting and training employees.

Maximized team performance through coaching, counseling and disciplining employees; planning, monitoring and appraising job results.

Trained team in FAA DOT Regulatory Compliance standards and expectations.

Conducted team training and implementation of new amenities and programs.

Completed store operational requirements by scheduling employees and processing payroll.

Performed remote airline check in duties and ground security coordinator functions.

Developed and maintained client and vendor relationships.

Achieved financial objectives by monitoring KPI's for revenue, tourism and sales.

Led launch of operations functions for new locations.

Nicole A Deckert Page Two

STERLING JEWELERS West Dundee, Illinois 2012-2013

Sales Consultant

Provided a superior jewelry buying experience to valued customers.

Engaged customers in conversation to understand needs and objections.

Presented merchandise and detailed information on features and benefits.

Offered extended service plans and financing options.

Handled jewelry for service and repair requests for customers.

Met or exceeded individual and team sales goals.

Connected with customers to inform about upcoming sales and store events.

Engaged in ongoing training on sales techniques, product knowledge and skills.

Demonstrated ability to deliver an exceptional customer experience.

Created appealing visual displays to showcase merchandise.

JCPENNEY Vernon Hills, Illinois 2006-2012

Fine Jewelry Manager

Modeled and held team accountable for outstanding customer service.

Performed active listening to customer issues to resolve problems.

Maximized sales and service by ensuring staff was scheduled appropriately.

Drove planning and execution of events and credit card acquisition.

Generated profitable sales growth through supervising and engaging with associates.

Coached and developed team to build lasting customer relationships that drove productivity and sales.

Provided direction and support on merchandise displays.

Proactively maintained stock levels and presentation standards.

Recruited and hired store talent for part time and full time hourly positions.

Trained and developed store associates; provided coaching, addressed performance issues.

Ensured established performance, shrink, and safety standards were met.

EDUCATION

DePaul University – Bachelor’s Degree 2021

Harper College, Palatine, Illinois – Associates Degree

Arlington Academy of Cosmetology, Arlington Heights, Illinois – Cosmetology License

CERTIFICATIONS

Delta Airline Ground Security Coordinator

Alaska Airlines Regulatory Compliance

JetBlue Airlines Regulatory Compliance – Trainer

Southwest Airlines Regulatory Compliance – Trainer

ORGANIZATIONS

National Concierge Association Chicago Chapter (NCA)

Meeting Professionals International (MPI)

Rosemont Chamber of Commerce

TECHNICAL SKILLS

Word, Excel, PowerPoint, Watson Uniforce Payroll, DayForce Payroll,

OnVoy Passenger Management Systems, RacTrac Delivery Applications, Taleo

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