Sales Customer Service

Licence of Fundamental Studies ANGLAISES ****

Option : American Culture Studies

University HassanII Mohammadia-Ben M’sik

Diploma of General Universty ETUDES ANGLAISES

Universty HassanII Mohammadia-Ben M’sik

Bachelor's degree modern letters 2012

High school Allal ben abdellah

June 2020 : flight Attendant at Air Arabia sharjah aeroport. Job description :

Provide excellent customer service to passengers while ensuring their Comfort and safety throughout the flight.

Trained to deal with security and emergency situations which may arise Admenistring First aid to passengers if needed

Making the flying experience a pleasant one for the passengers Serving refreshments and meals and sell gifts and duty-free item Avril 2018 : Currently Receptionist at office national at airpot mohamed v casablanca Job description :

Greeting and checking passenger documentation

Process passengers at the boarding gate

Effectively assist passengers with their experience travelling through the airport Identifying and assessing customers’ needs to achieve satisfaction Managing incoming calls and customer service inquiries SEP2017–MAR 2018 : International Duty Free Shops, Sector commercial

Conseiller Commercial parfums at CARTIER

Airport mohamed v casablanca

Job description

Greeting cutomers whos enter the shop

Be involved in stock control and management

Assisting shoppers to find the goods and products they are looking for Being responsible fpr processing cash and card payments JUN–JUL 2017 : Le Centenaire Commerce Project, Secteur commercial

Commerciale

Job description

Meeting and exceeding sales goals

Compling and maintaining a list of prospective and current customer for use as sales leads Talking with customer on phone merchandising products according to standar Attending meeting at corporate headquarture

Loubna Kachkach

Address : Yassmine Building A, Jurf 2

Ajman.

Date of birth: 30.09.1993

Nationality : moroccan

Contact number : +971*********

E-Mail :***************@*****.***

EXPERIENCES PROFESSIONNELLES

EDUCATION BACKGROUND

JUN 2014– SEP 2015 : Maroc Telecom, Secteur commercial

Service Agent at airport mohamed v casablanca

Job description

Maintain updated knowledge of all company products and services Provide information and instructions about relevent products Make product and service suggestions to meet the customer specific needs Spoken Languages

Languages Speaking Listening Writing

English Fluent Fluent Fluent

French Fluent Fluent Fluent

Arabic Native Native Native

Respectfully Yours.

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