Service Representative Cash Handling

Objective

To be in a challenging position that will enhance the success of a company by utilizing skills and experience to the fullest in the goal of achieving the company mission as well foster positive relationships with others to promote customer satisfaction and loyalty.

Skills

Fluent in English and Spanish

Proficient in Microsoft Office

Negotiating

Self-Motivated

Excellent at maintaining positive flow of communication between departments

Recognized for positive interactions with customers, staff, and business partners

Flexibility in working hours and conditions

Focused on positive problem resolution

Possess excellent telephone etiquette and able to communicate with decision makers

Excellent interpersonal and communication skills

Organizational abilities with attention to detail

Writing up accurate and grammatically correct correspondence

Experience

Starbucks El Paso, Texas

Barista November 2019-Present

Maintain a strong understanding of company values and customer needs while responding quickly to complex requests in a fast-paced environment. Greeting each customer with a warm smile and positive attitude while demonstrating accuracy and integrity during cash transactions as well as simultaneously promoting seasonal drinks and specials. Use knowledge of drink formulas and training skills to provide quality coffee and beverages every shift. Successfully preparing each product in a fast and timely manner while engaging in a highly visible role, conveying a positive and professional attitude throughout the customer experience.

Destination El Paso El Paso, Texas

Visitor Information Specialist May 2019-Present

Supply information to visitors daily pertaining to transport, local and state tourist attractions, lodging, and other requested information. Assisting visitors in person and via telephone while exercising excellent communication skills. Managing incoming and outgoing calls while recording accurate information and relaying messages as needed. Create reports of visitor center and offsite location statistics. Investigating and resolving visitor inquiries in a timely manner. Oversee inventory and office supply purchases as well as maintain current information for visitors. Perform store opening, closing, and shift change actions.

Buffalo Wild Wings El Paso, Texas

Server June 2018-October 2019

Assisting guests with making menu choices in an informative and helpful fashion. Accurately record orders and partner with team members to serve food and beverages that exceed guest expectations. Appropriately suggest additional items to guests to increase restaurant sales. Anticipate and address guest service needs. Answer any inquiries and resolve issues promptly. Credit card and cash handling. Closing duties including finalizing cash and credit card records as well as maintain an overall cleanliness throughout the restaurant.

Ashley Furniture Homestore El Paso, Texas

Clerical November 2016-June 2018

Answering phone calls to inquiring customers and clients. Credit card machine and cash handling ranging up to ten thousand dollars. Taking messages and deliver to proper personnel. Perform clerical duties such as copying, faxing, filing, etc. Enter client information into to computerized files. Acquire necessary signatures on legal documents.

Wyndham Hotel El Paso, Texas

Guest Service Representative Jul 2016-Oct 2016

Managed front desk tasks for a 272-room hotel. Processed guest arrivals and departures including all necessary payments. Communicated with all hotel departments efficiently. Arranged for shuttle service and any transport needs. Accommodated any special requests included in guest reservations. Ensuring guest comfort and satisfaction as well as help encourage any questions or concerns they have.

Radisson Hotel El Paso, Texas

Guest Service Representative Oct 2015-Jul 2016

Managed front desk tasks for a 250-room hotel. Registered guests, greeted every visitor, logged requests, and issued room keys. Processed guest payments for room charges with both cash and credit cards. Took reports for lost and found items. Arranged for shuttle service. Recommend dining and entertainment options for guests in the El Paso area.

Volunteer

Sun Travel, Hawkins El Paso, Texas

Light computer work

Making phone calls

Organizing updated brochures

Education

El Paso Community College Aug 2015-Present

Travel and Tourism

Bel Air High School May 2004

References Available upon request

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