Manager Assistant

Rayan Azeem K

E-Mail: **********@*****.*** Mobile No: +91-989******* / 916-***-****

OBJECTIVE

Seeking a challenging position involving back end work with services. I can contribute my maximum efforts towards fulfilling the organization's objectives coupled with my own objectives.

MAJOR STRENGTH

Strong team-building skills, communicate with Clients, Able to effectively assess operational inefficiencies, Confident, Persuasive, Quick Learner, Excellent goal tracking and report writing.

TECHNICAL SKILLS

Languages: Knowledge of Unix

Certification: ITIL Certification, Tally 7.2

Tools: Control M, Putty, Securecrt, BMC Remedy (Incident Management and Change Management), HPOVO, BSM, ICINGA, ONO Control M, Oracle11i, Oracle R12, Cisco Tools, Tally 7.2

PROFESSIONAL EXPERIENCE

1.First American Corp. (India):

Industry: Title Insurance Process (Supporting for US).

Designation: Process Associate.

Duration: 14th March, 2011 to 05th July, 2012.

Responsibilities: Verifying the document of Insurance, pulling the documents from other source and uploading the document CLASS application.

Providing the status of the request which was raised by the customers.

Creating and Cancelling the Insurance of customers as requested.

2.IBM Daksh:

Industry: Supply Chain Management with Process Data Application.

Designation: Associate (Commit Agent)

Duration: 30 July, 2012 to 24th September 2014.

Responsibilities: Handling the Supply Chain Management and Configuration part in Oracle 11i and Oracle R12.

Order & Booking, Order Modification and Configuration of Cisco project (Supporting for US, UK, UAE and Asia) from 30th July 2012 to 24thDecember 2012and I was the SPOC of Order & Booking and Configuration.

Logistics and Returns for Cisco (Supporting for US, UK, UAE and Asia) from 25thDecember 2012 to 24th September 2014.

3.Vodafone Shared Service India:

Industry: AO Spain application, which deals with controlling and monitoring the billing data to be transferred between multiple servers

Designation: Assistant Manager

Duration: 09/03/2015 to 15/12/2019.

Responsibilities: I was responsible to manage the entire team, preparing the monthly Production Report, Quality Report, SLA Report, Preparing document of new work activity, Shift Roster, Transport Roster, providing training to the new joiners and tracking the status of training.

Perform all tasks that are allocated in time and inform project manager about progress and issues raised.

Provided additional training and mentored members of my team.

Prepared efficiency reports from Remedy on daily basis in order to monitor daily production variances.

Developed and implemented plans to prevent areas of inefficiency.

Handling automation for show the status of reports.

Responsible to perform safety checks and procedures on daily and monthly basis.

Moving the Control Files (Billing) from one path to other and comparing the billing data, for the loading and formatting process of Vodafone Billing cycle.

Handling the alerts in Control-M, DWH, HPOVO and BSM then we create the incident in Remedy as per the escalation matrix we find the priority of those alert.

Monitor first level operative for Remedy Incidents/SR’s.

We perform CRQ and validate the D-plan before the CRQ get scheduled by checking with the concern team about the machine’s with the user and password, we also cross check the CRQ steps it should be complete without any issues and if we find any error then we inform to service desk to stop performing the CRQ and we reschedule it by validating it.

Execute the scripts from the mentioned machines to perform the primary level operations and resolve the incidents.

ACHIEVEMENTS

Got appreciation mails from Customer, CSRM and GPM of Cisco.

I have received the Rewards and Certificates from the Clients (who are from US,UK& UAE) for my Best Performance.

I have received GEM (Going Extra Mile) award for outstanding contribution for the period of February 2014 - May 2014.

I have the certificate for CI project in which reduce the time efficiency on day-to-day activities.

ACADEMIC QUALIFICATION

S.S.L.C from Matriculation Board with 60% in 2005.

HSC from State Board with 73% in 2007.

Completed B.B.A from Pune University with 60% in 2010.

PERSONAL DETAILS

Father’s Name : Mr. K.M.FAHEEM

Present Address : C-102, Sai Ambience Society, Kunal Icon Road,

Pimple Saudagar, Pune - 411027

Date of Birth : 03rd November1989

Marital status : Single

Nationality : Indian

Languages known : English, Hindi, Urdu and Tamil.

DECLARATION

I hereby declare that all the information mentioned above is true to the best of my knowledge and belief.

PLACE: Pune ( Rayan Azeem K )

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