Scrum Master

Vasilkevich Alexandrina

e-mail: ***********@*****.***

cell: 619-***-****

location: San Diego

Summary:

As an operations and product professional I have helped building multiple successful products, while optimizing performance and expenses.

I am seeking a Senior Scrum Master position in the software industry where I can utilize my knowledge and experience.

Certification:

CSPO (Certified Scrum Product Owner)

Qualifications and skills:

8+ years of Agile software practices

Hands on experience with: Jira, Asana, Zendesk, Salesforce, Zoho, Confluence, Lucid, Moqups, etc.

Product Management

Project Management

Product delivery management

Scrum / Agile framework, In-depth knowledge of Agile processes and principles

SAFe experience

Strong analytical skills

Public speaking skills

Leadership, Collaboration

Working with cross-functional teams

Excellent verbal and written communication skills

Software as a Service (SaaS)

Job history:

Associate Product Manager at Cloudbeds (San Diego, CA) May 2019 - present

●Managed the entire product lifecycle: from market research to product vision, planning, execution, managing product backlog, release and growth.

●worked with 3 development distributed teams simultaneously

●participated in adopting Scrum framework and implementing agile processes, which resulted in a significant increase of productivity and employee satisfaction

●organized all scrum ceremonies, planned Agile software development sprints, prioritized tasks and execution using JIRA

●improved teams' performance by continuously reviewing previous sprint results and implementing best practices

●calculated teams velocity, maintained burn-down chart, ensuring work is getting delivered as committed

●identified product gaps and generated new ideas/features that improved user experience

●shaped product vision, prioritized features, managed backlog, worked closely with the development team and stakeholders as well as end users

●gathered feedback from the clients, analyzed it and communicated to the development team

●collaborated with sales, support and marketing departments to align strategies and roadmap

●continuously contributed to enhancing cross-functional workflows and processes to increase productivity of different departments (product, engineering, QA, deployment)

Director of Operations at i-Rates LLC. (San Diego, CA) June 2015 - April 2019

Executed more than 300 successful projects from start to finish, which resulted in 30% revenue growth for the company within the 1st year of employment and continuous growth afterwards. Based on my initiatives, the company was able to restructure customer support processes, which resulted in 70% faster customer support tickets resolution. I optimized QA procedures which led to 50% less time spent on testing.

●Managed daily operations, including strategies to maintain and grow clientele, assisted in the overall completion of company’s revenue goals.

●Product and project management.

●Implemented Agile/Scrum best practices to ensure team’s performance and self-organization.

●Created and executed QA procedures.

●Facilitated new integrations development.

●Implemented best practices and initiatives to optimize company’s performance

●Worked with distributed teams

Manager at i-Rates LLC. (San Diego, CA) June 2012- June 2015

●assisted VP of Business Development in performing daily tasks

●office administrative duties, including mail, emails, answering phone calls, data input

●phone sales

●customer service

●project management

●Customer Success Management and Support :

-was responsible for the implementation process, ensured smooth execution of installations, training and onboarding processes

-provided customer service/ technical support

-oversaw customer satisfaction, built a deep understanding of their challenges and goals by interacting with clients directly

Manager at National Leads Inc. (San Diego, CA) July- October 2011

●managing case managers (see below)

●analyzing company’s strategy, performance

●troubleshooting

●reorganizing and optimizing performance of a case manager

●communicating with customers

●daily and weekly reports to general manager

●management, based on systematic planning and forecasting

Case manager at National Leads Inc. (San Diego, CA) December 2010-July 2011

●direct communications with customers, phone sales

●completed paperwork related to cases, ensured that all activities and updates related to patient’s matters are properly recorded

●interviewed patients to understand social and economic aspects of their situation, patients’ most urgent needs

●demonstrated ability to manage and prioritize the daily work efficiently as well as to communicate with people of all demographics, and handle high stress environment

Education:

Bachelor's Degree: Belarusian State Economic University

Bachelor of Economics and Management

Major: Economic cybernetics

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