Pharmacist

Kendra Adams, PharmD, RPh

Phone:267-***-****

********@******.***

Elkins Park, PA 19027

Education

PharmD Temple School of Pharmacy, Doctor of Pharmacy 2020

Philadelphia, PA

AS Montgomery County Community College, Liberal Studies 2014

Blue Bell, PA

Licensure and Certification

Pennsylvania Pharmacist Licensure Active

Pennsylvania Pharmacy Intern License 2016 – Current

License Number: PI120475

Certified Pharmacy Technician CPhT

License Number: 5401-0701-0114-158 2010– Current

HIPPA Privacy and Security Certificate 2017 – Current

Delivering Enhanced Patient Care Certificate 2019 – Current

American Heart Association Basic Life Support 2019 – Current

American Pharmacist Association Immunization Certificate 2019 – Current

Professional Work Experience

Merck Spring 2020

Upper Gwynedd Township

Medical Information Extern

Participated in medical information research to assist medical information specialists respond to product information inquires via email and verbal communication

Created templates to reorganize FAQ response letters to make it easier to respond to inquires

Observed the promotional review process on various company products

Created PowerPoints, pamphlets to help educate sales representatives on extended indications

Temple University Hospital- Jeanes Campus

Philadelphia, PA

Pharmacy Intern 2017 – 2020

Compound non-sterile products for inpatient use

Prepare, package, and deliver medications

Compound a myriad of sterile products including antibiotics, controlled substances, cytotoxic agents (sphingomyelin/cholesterol liposomal admixes), antineoplastic, intra-arterial intrathecal, intraperitoneal, intravesical and dilutions.

Notify pharmacist of potential medication errors

Restock and manage inventory of medications for PYIS machines

Assist pharmacist in rapid sequence intubations and code calls

Accolade

Plymouth Meeting, PA

Claims Specialist II 2015 – 2016

Effectively managed an ongoing portfolio of claims/benefits issues, ensuring timely, complete and accurate resolution in support of client expectations and health plan processing guidelines.

Acted as a trusted resource for complex claims and benefit questions and issue resolution.

Acted as a liaison to the health plan partners and providers in solving complex claims and benefit issues.

Developed and maintained solid working relationships and processes with health plans and other payors.

Health Advocate

Blue Bell, PA 2014- 2015

Claims Specialist

Research and resolve billing and claims discrepancies

Negotiated fees with providers on behalf of members

Answered eligibility and benefits inquires

Assisted members with appeals process

CIGNA 2010– 2013

Horsham, PA

Provider Services Team Lead

Trainer for new hire onboarding process

Collaborated with internal IT department to refine/enhance OE processes to reduce medication errors

Updated procedures to increase productivity and minimize medication errors.

Resolving member escalations

Tracked and complied productivity and accuracy metrics

Adjusted workflow based on the businesses needs and queue volumes

Coached and developed team members to reach their full potential by building trust and being supportive

CIGNA 2007 –2010

Philadelphia, PA

Provider Services Technician

Communicated with physicians, providers offices to request clarification for prescriptions

Responded to Prior authorization, Step therapy, Therapeutic Interchange and Quantity Limitation inquires.

Entered prescriptions into Order Entry to be verified by a Pharmacist

Answered inbound calls from members regarding eligibility and benefit inquires

CIGNA

Horsham, PA 2006-2007

Mail order Technician

Entered prescriptions into Order Entry to be verified by a Pharmacist

Counted and labeled prescriptions under the supervision of a Pharmacist

Prepared prescription packages for shipping

Organized inventory, including removal of outdates

Rite Aid Pharmacy 2004-2006

Philadelphia, PA

Pharmacy Technician

Utilized computer skills to access patient information

Entered prescriptions into NexGen System

Communicated with payors to verify members prescription coverage

Organized inventory, including removal of outdates

Assist customers in the check-out process

References

References will be available upon request

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