Customer Service Accounting

Sonya Flowers

**** ** **** ***** #*** 352-***-****

Gainesville, FL 32608 *********@*****.***

SUMMARY OF QUALIFICATIONS

Dynamic professional with strong customer service skills used to obtain customer satisfaction.

Skilled in identifying and formulating viable solutions for wide-ranging problems.

Knowledge in business planning, logistics, cross function communications, and needs of an organization for internal and external functionality.

Financial management through general accounting applications, managerial accounting principles, and financial statement analysis.

Applications of ethical business practices, communication and enforcement of new or revised policies and procedures.

Customer relations, complaint resolution, and investigation of issues in order to determine the needed improvement throughout the organization.

Education

Associate of Science in Business Administration April 2014

Everest University

Technical Skills

Proficient knowledge in the Microsoft Office Suite to include: Word, Excel, Outlook, and PowerPoint. Working knowledge of Internet Explorer, Firefox, & Google Chrome. Typing speed of 40WPM.

Professional Experience

John Power Tax Collector 10/2016 – present

Tax Agent Gainesville, FL

Provide excellent customer service to every customer

Collect property, tangible, and business taxes

Renew, update, reinstate and replace driver’s licenses and ID cards

Renew, update, transfer and reinstate tag and titles

Florida Credit Union 12/2012 – 10/2016

Teller 2 Gainesville, FL

Receive checks for deposit or cash payments after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Process, accurately record, and provide receipts for loan payments.

Count daily inventory of cash, drafts, and travelers’ checks and order supplies when needed.

Provide excellent customer service to 200+ customers a day and refer customers to the appropriate staff members when necessary.

OFAC compliance

Closing and opening procedures for branch

Vault handling and maintenance

Cash drawer audits

Permanent holds and releasing holds

Com checks

Processing and correcting payments

Kiting

Currency and counterfeiting

Sonya Flowers Page 2

First Credit Union 11/2007 – 06/2012

Financial Consultant Gainesville, FL

Remained knowledgeable and offered information and guidance on topics including IRA accounts, money market accounts and credit scores.

Opened new accounts and ran social security numbers and names through tele check.

Assisted with secured and unsecured loan applications while ensuring members understood disclosures before making a final decision on loans.

Head Teller

Trained new tellers and supervised employees to ensure tasks were completed accurately and efficiently.

Logged monetary instruments, currency transaction reports, and ran corporation checks monthly.

Audited teller cash draws and held keys to the safe.

Successfully handled customer complaints while practicing conflict resolution techniques.

Trade Secrets 05/2005 – 02/2010

Cosmetologist Gainesville, FL

Provided excellent customer service while creating hair styles, cutting, braiding, and coloring.

Encouraged walk-ins and referrals.

CERTIFICATIONS

STAR PERFORMER: NOVEMBER – DECEMBER 2018

Served the public with integrity, innovation, fiscal responsibility, respect and exemplary service

with compassion to all.

ONLINE TRAINING CERTIFICATE: Bias, Diversity & Inclusion, Harassment and Bullying. 5/14/19

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