Manager Call Centre

Curriculum Vitae

Of

Lungelwa Ngwenya

**** ***

Mdantsane

East London

5219

Tel: 083-***-**** /071-***-****

PERSONAL DETAILS

Surname : Ngwenya

Name : Lungelwa

ID Number : 821**********

Gender : Female

E-mail Address : *************@*****.***

Marital Status : Single

Driver’s license : Code 8

Nationality : South African

Languages : English, Xhosa, Sotho, Zulu

Health : Good

Home Address : 3859 NU2

: Mdantsane

: East London

:5219

ACADEMIC QUALIFICATIONS

Senior Certificate (Matric)

Year Completed : 1999

School : Phillip Mtywaku Senior Secondary School

Subjects Passed : English

Xhosa

Physical Science

Mathematics

Biology

Agricultural science

TERTIARY EDUCATION

Institution : Academy of Learning

Year : 2000

Course of Study : General Secretarial Diploma (1 year)

CURRENT STUDIES

Institution : MANCOSA

Year : 2015 till current

Course of Study : Bachelor of Business Administration

OTHER CERTIFICATES

Institution : Damelin College

Course of Study : Business Communication Certificate

Institution : SARS

Course of Study : Computer Course

Intro to Windows NT

Ms. Word and Excel

Vat course

Income Tax course

WORKING EXPERIENCE

Name of the Company : SARS (East London)

Position : Returns and debt Collector

Year : May 2002 to March 2003

Duties

Collecting o/s returns and money for VAT, PAYE and Income Tax

Reasons for leaving : Contract position

Name of the Company : SARS (East London)

Position : Administrator- Operations (Income tax)

Year : April 2003 to October 2005

Duties

Maintain taxpayer records

Dealing with correspondence from clients

Filling

Transferring and receivable of clients files from and to other offices

Reasons for leaving : Company Roll out done

Name of the Company : SARS (East London)

Position : Control Unit (Enforcement)

Year : November 2005 to September 2010

Duties

Maintain taxpayer records

Capturing tax returns

Control the receipt and dispatch of mail and form internal business areas, others SARS Centre’s via courier.

Dealing with Head Office compiling and responding to client’s queries submitted over the SARS Call Centre

Assisting Estates department with the files of the deceased tax payers from the creation of the file up to the closing of the estates late files.

Assisting collection department with phoning and dealing with walk in clients for the o/s returns and debt.

Arranging debt and making sure the clients are paying the o/s debts.

Reasons for leaving : Got the position in Durban

Name of the Company : SARS (Durban)

Position : Receptionist

Year : October 2010 to June 2013

Duties

Seconded as the Call Centre employee for filling season (assisting the clients with queries and e-filling submissions)

Answer calls and take messages

Capture data and update tax-payer’s information

Registry and Filling

Post room duties

Reasons for leaving : Promoted to another department

Name of the Company : SARS (Durban)

Position : Taxpayer Agent

Year : July 2013 till June 2016

Duties

Assisting clients with all the tax types queries

Tax returns submissions and capturing

Tax clearance processing

Collecting o/s debt from clients

Data Capturing

Tax files registration

Compiling and analyzing the financials for companies

Reasons for leaving : Got the new position

Name of the Company : Busamed Harrismith Private Hospital

Position : Support Services Manager

Year : August 2016 till October 2019

Duties

Commissioning of the new Harrismith Hospital

Marketing the hospital and communicate with internal and external stakeholders.

Coordination and purchasing Hospital Uniform.

Managing the Coffee shop, Kitchen, security outsourced company operations and the staff within the hospital.

Managing the Laundry operations and the staff within the hospital

Managing the medical waste removals and maintenance, general waste removals and maintenance, pest control maintenance, garden maintenance.

Body Holding Area management for the keeping and removal of the deceased bodies

Managing the administration staff, porters and the drivers through SAP system

Making sure that all the Hospital Logistics are in place

Coordination and hospital supplies.

Approval staff timecard through KRONOS system

Reasons for leaving : Resigned

SKILLS DEVELOPED

Good Communication

Goal Oriented

Team worker

PERSONAL ABILITIES

Hard Worker

People Management

Confident

STRENGTHS

Work under pressure

Making hard management decisions

Building of relationships with internal and external stakeholders

REFERENCES

1.Ncumisa Mdingi

Team Leader/Supervisor

SARS (East London)

Tel: 082-***-****

2.Reneela Singh

Team Leader/ Supervisor

SARS (Durban)

Tel: 083-***-****

3. Akesh Singh

Team Leader/ Supervisor

SARS(Durban)

Tel: 082-***-****

4.Mayanda Dinwayo

Group Human Resource Manager

Busamed Harrismith Private Hospital

Tel: 083-***-****

5.Rudi Clarke

Hospital Manager

Busamed Harrismith Private Hospital

Tel: 066-***-****

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