Employee Relations Manager

091*-******* ****.*****@*****.***

Paul Nico T. Cawil

Middle Level Assignment

HR operations, Business Partnership, Employee Relations, Training, Quality Assurance, Policy Implementation, Policy Creation, Project Management, Audit,

A result-oriented professional with expertise in various facets of HR, experienced manager for Human Resources with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in MS offices, Sales, Employee Engagement, Business Process Improvement, Customer Satisfaction and Labor Case Management. Strong operations professional with a Master’s degree focused in Labor and Industrial Relations from the University of the Philippines.

Profile Summary

Nearly 10 years of extensive experience in Operations, Quality

and Human Resources in the field of BPO sector.

Managed overall Site HR concerns for the organization,

including employee engagement, case management, grievance concern, new hire orientation, compliance monitoring, business partnership, quality, succession planning, client and employee escalations.

Hands-on experience in working with the Vice President of Operations, Site Director and various program directors and managers for the employee engagement concerns, performance management system, supports HR transformation and developing dashboard for key people practices, monthly site reports and compliance, policy and strategic plans for all programs.

Prepared and presented weekly and monthly management reports specific to attrition report, exit interview report, case management report, employee engagement, audit report, and site compliance report.

Possess sound knowledge in labor management relations.

An effective communicator with excellent analytical and inter

Personal.

CHRP Certified

Education

MASTERS IN INDUSTRIAL RELATIONS

University of the Philippines - Diliman

Course work and volunteer is available upon request.

DIPOMAN IN INDUSTRIAL RELATIONS

University of the Philippines - Diliman

Course work and volunteer is available upon request.

.

Personal Details

Date of Birth: 01 January 1989

Language Known: Filipino & English

Address: #22 Sinag St., Brgt Highway Hills Mandaluyong City

Career Timeline

Quality Assurance Specialist: 2011-2013

HR Employee Relations Specialist: 2013-2014

HR Site Operations Specialist: 2014-2015

HR Manager (Site Head): 2015-2018

HR BP Manager: 2018-Present

Work Experience Teleperformance

Since’ August 2011 – November 2018

Quality Assurance Team Lead

Role:

Identify major areas of quality based opportunities, use root cause analysis to drill down to actual cause, then disseminate information effectively and implement change improvement.

Maintain and perform analysis of daily, weekly, monthly QA based production reporting and individual variance tracking.

Verify team attendance daily and confirm analyst's hours in the QA attendance tracker.

Facilitation of internal and client driven calibrations while maintaining variance reporting and complete summarization of calibrations.

In-depth familiarization of QA guidelines and perform updates based on calibration directives.

Ability to analyze and solve complex QA issues then effectively disseminate and act upon the information.

Supervises a dedicated team of QA Analysts and ensures their calibration; coaching and development and productivity. Provides operations with daily and weekly highlights on quality and performance trends.

HR Employee Relations Specialist

Role:

Monitors departmental handling of offenses committed by employees.

Provide assistance to the departments in handling disciplinary actions.

Ensure a systematic recording and document filing of IR cases.

Set-up and manage filing system of IR cases.

Assist and or administer the following training programs employee discipline orientation program and family assistance program.

Prepare IR case reports.

Assist in developing policy and procedure related to employee discipline, emergency response procedure, occupational safety and health and Drug Free work place.

Ensure implementation of Emergency Response -Family Assistance, Drug free work place and Occupational Health and Safety Policy and Program.

Assists the Manager in maintaining harmonious and productive employee-employer relationship.

Identify and manage programs for the betterment of employee welfare.

Prepare report on Industrial relations accomplishment and activities.

Work Experience

HR Operations Specialist

Role:

Monitors departmental handling of offenses committed by employees.

Provide assistance to the departments in handling disciplinary actions.

Ensure a systematic recording and document filing of IR cases.

Set-up and manage filing system of IR cases.

Assist and or administer the following training programs employee discipline orientation program and family assistance program.

Prepare IR case reports.

Assist in developing policy and procedure related to employee discipline, emergency response procedure, occupational safety and health and Drug Free work place.

Ensure implementation of Emergency Response -Family Assistance, Drug free work place and Occupational Health and Safety Policy and Program.

Assists the Manager in maintaining harmonious and productive employee-employer relationship.

Identify and manage programs for the betterment of employee welfare.

Prepare report on Industrial relations accomplishment and activities.

Providing human resource services delivering positive results to the human resources function and employees.

Providing guidance and support to quickly resolve employee questions.

Providing flawless end to end execution of Human Resource services and processes to support business objectives

Building easy and intuitive systems and processes to enable right and fast delivery of Human Resource solutions

Drive continuous improvement and lead change in a progressive and global Human Resources organization

Lead a team of employee engagement committees, driver of employee engagement ideas.

Site Head (HR Operations and Employee and Labor Relations)

Role:

Employee /Labor Relations

Attends to preparation and coordination of all employee activities such as Christmas party, company outing, sports activities, trainings & workshops, etc..

Assists Program Directors and Managers in the interpretation and implementation of the company’s rules and regulations, as well as correct implementation of disciplinary sanctions and due process based on the company’s code of discipline.

Documents disciplinary action procedures for employees who committed violations.

Assists in counselling employees with disciplinary action memo and other employees who might need counseling to further improve employee performance.

Strengthens management-employee relationships.

Work Experience

Site Head (HR Operations and Employee and Labor Relations)

Role:

Performance Management

Monitors & coordinates issuance of performance evaluation of probationary employees on the 3rd and 5th month evaluation period.

Coordinates with Department Heads the regularization of employees on probationary period.

Prepares regularization memo.

Issues and monitors compliance and submission of performance evaluation forms during semi-annual evaluation period.

Summarizes results of Employees’ Semi-Annual Performance Evaluation Results.

Issues notices to employees who failed to meet at least the satisfactory level of required job performance.

Prepares memo to effect corresponding approved salary adjustments as a result of annual performance evaluation.

Performs other duties that may be assigned from time to time.

Business Partnership

Acting as an employee champion and change agent by serving as a single point of contact of internal clients on all HR related issues.

Formulating partnerships across all HR functions to deliver value added service to assigned BU / department from management to staff and ensure utilization of effective strategies and processes that drive behaviors for business success.

I assess and anticipate all HR-related needs, communicating proactively with HR and operating departments and seeks to develop integrated solutions.

Working closely with line managers and employees to improve work relationship, build morale, increase productivity and retention

Providing guidance and input on business unit restructures, workforce planning, succession planning, and compensation and benefits-related issues to maintain alignment with HR policies and requirements.

Acting as project manager for large cross-functional change management projects.

Work Experience RingCentral

Since’ November 2018 - Present

Human Resources Business Partner Manager

Role:

Employee /Labor Relations

Attends to preparation and coordination of all employee activities such as Christmas party, company outing, sports activities, trainings & workshops, etc..

Assists Program Directors and Managers in the interpretation and implementation of the company’s rules and regulations, as well as correct implementation of disciplinary sanctions and due process based on the company’s code of discipline.

Documents disciplinary action procedures for employees who committed violations.

Assists in counselling employees with disciplinary action memo and other employees who might need counseling to further improve employee performance.

Strengthens management-employee relationships.

Performance Management

Monitors & coordinates issuance of performance evaluation of probationary employees on the 3rd and 5th month evaluation period.

Coordinates with Department Heads the regularization of employees on probationary period.

Prepares regularization memo.

Issues and monitors compliance and submission of performance evaluation forms during semi-annual evaluation period.

Summarizes results of Employees’ Semi-Annual Performance Evaluation Results.

Issues notices to employees who failed to meet at least the satisfactory level of required job performance.

Prepares memo to effect corresponding approved salary adjustments as a result of annual performance evaluation.

Performs other duties that may be assigned from time to time.

Work Experience

Human Resources Business Partner Manager

Role:

Business Partnership

Acting as an employee champion and change agent by serving as a single point of contact of internal clients on all HR related issues.

Formulating partnerships across all HR functions to deliver value added service to assigned BU / department from management to staff and ensure utilization of effective strategies and processes that drive behaviors for business success.

I assess and anticipate all HR-related needs, communicating proactively with HR and operating departments and seeks to develop integrated solutions.

Working closely with line managers and employees to improve work relationship, build morale, increase productivity and retention

Providing guidance and input on business unit restructures, workforce planning, succession planning, and compensation and benefits-related issues to maintain alignment with HR policies and requirements.

Acting as project manager for large cross-functional change management projects.

Contact this candidate