Customer Service Care

Personal Details:

Full Names :Bumeri Van Coller

Date of Birth :14 November 1970

Identity Number :701***-****-***

Nationality : South African

Gender : Male

Marital Status : Divorced

Address :25 Geranium crescent, Ennerdale

Johannesburg, 1803

Gauteng

Dependents : 2

Criminal Offence : None

Contact Details :+27 (0-67-403-****

Email ********@*****.***

Strengths

I am a proactive highly motivated individual who describes myself as deadline driven and customer focused. My attribute include Intensive experience and sound knowledge in all aspects of Customer Service Skills, as well as Product knowledge. I am passionate and committed to providing excellent customer service and undertake regular training in customer feedback, customer relations and conflict resolution as provided by my employer. I am confident in handling any situation that may arise.

Employment Record

Company: Discovery Insure

Nature of Business: Insurance

Occupation: Claims Consultant

Duties & Responsibilities: Validate and process claims within company standard

and operating procedures.

Register claims.

Appoint assessors.

Refer suspicious and fraudulent claims for further

assessing.

Liaise with internal Legal department with regards to

third party claims.

Costing.

Follow up with service providers/panel beaters

regarding status of repairs and update claim.

Upload required documentation.

Period: 2 Jan 2014 – 21 February 2020

Reason for leaving: Personal reasons

Superior: Thalaga Kgomo

Office: 011-***-****

Cell: 067-***-****/ 083-***-****

Company: Tracker Network

Nature of Business: Safety, Security and Defence

Occupation: Customer Service Agent

Duties & Responsibilities: : Liaison with Operations Management and Senior Management.

Recording of information of Tracker Exceptions and Notifications.

Follow up on Notifications and confirming safety of both Tracker

customer and vehicle

Liaise with all necessary parties regarding positive incidents

Data Capturing.

Maintain records, Alert/Skytrax notifications and reports.

Provide service to both existing and prospective clients.

Provide service within the region as well as

departments/regions/staff within Tracker

Any other related tasks or duties so as to achieve your area of

responsibility.

General Customer Service.

Period: 1st June 2009 – 20th December 2013

Reason for leaving: Took up a better opportunity for growth.

Superior Leon Peters 086*-****** Cell 076-***-****

Company: Chubb a Division of United Technologies

Nature of Business: Safety, Security and Defence

Occupation: Call Centre Agent

Duties & Responsibilities: Monitoring of Chub unit exceptions and

Notifications.

Liaison with Operations Management and Notifications.

Recording of information of Chub exceptions and

Notifications.

Follow up on Notifications and confirming safety of

Chub customer.

Liaise with all necessary parties regarding positive

Incidents.

Data capturing.

Maintain Records, notifications and

Reports.

Provide service to both existing and prospective clients.

General Customer Service.

Period: 03rd December 2008 – 25tht May 2009

Reason for leaving: Got a better career opportunity

Reference: Mr. Sheldon Small 011-***-****/ 083-***-****/ 073-***-****

Company: Telesure Group Services

Nature of Business: Insurance

Occupation: Financial Advisor

Duties & Responsibilities: Marketing of Telesure products e.g. Small vehicle repair

Policies for Auto & General, Dial Direct, Unity, First For

Women, Prosper & Infinities, ABSA. Cell phone policies

(Woolworths), Funeral policies (Assupol) Personal

Accident Policies (Telesure), Tracker Policies.

General customer Service

Period: 10th January 2008 – 30th September 2008

Reason for leaving: Pursued another career venture

Reference: Ms Amanda Fouché (011-***-****/ 082-***-****

Company: Potchefstroom Municipality

Nature of Business: Local Government

Department: Finance (Revenue)

Occupation: Customer Care Officer

Duties & Responsibilities: Capturing and suspension of Consumer Agreements,

Registering indigenous grants for low income residents.

Data capturing.

Processing of applications for upgrading and downgrading of circuit breakers,

Cable and water connections applications.

Cash management,

Collecting and processing of cheques.

Assisting client with applications on extensions and arrangements

on utility bills.

Following up on non-paid consumer deposits, direct

deposits on consumer’s agreements and non-paid utility

accounts.

Monthly analysis of deeds list.

Telephone enquiries.

Liaise with all relevant departments regarding municipal

services.

Amendments of postal address.

Preparing the suspension list for non-paid utility bills.

General Customer Services.

Providing advice on managing utility bill to municipal clients.

Period: 03rd March 2001 – 19th December 2007

Reason for leaving: Relocated to Johannesburg

Reference: Mr Oscar Madiehe (011-***-****

QUALIFICATIONS

EDUCATIONAL BACKGROUND

YEAR

INSTITUTION

QUALIFICATION

1992

Promosa Secondary School

Grade 12

2006 -2007

Local Government Sector Education Training Authority

Municipal Finance & Administration NQF Level 4 Credits 157

2008

Telesure Group Services

FAIS 30 Credits

Contact this candidate