Sales Executive Customer Service
Resume:
Mariia Bashkatova
*****************@*****.***
Dubai U.A.E
PROFESSIONAL SUMMURY:
Skilled and ambitious retail sales professional. Able to go beyond possibilities seeking for a higher level in the career in reputable company to meet my personal expectation of developing own potential, acquired experience and knowledge. Processing transactions, handling cash and arranging merchandise. Capable of maintaining high level of customer satisfaction by handling customer requests, needs and problems effectively. Ready to carry out all assignments and follow requirements to achieve targets. SKILLS:
Communication skills
Negotiating skills
Multi-tasking strength
Team worker
Customer focus
Cash handling
WORK HISTORY:
DIOR, Dubai Mall Feb – Jul 2020
Sales Executive
Responsibilities:
Build and strengthen friendly relationships with clients (follow up calls, special events invitation and product launches).
Provide exceptional customer service experience by interacting, listening carefuly and assisting clients as per their needs by providing an excellent product knowledge.
Maximize sales opportunities to achieve sales target.
Submitting results report to the management.
Resolves customer complaints by investigating problems, developing solutions. PERSONAL DETAILS:
Date of Birth: 28/06/1995
Nationality: Ukrainian
Language: English, Russian, Ukrainian
Marital Status: Single
Visa status: Employment visa
LANGUAGES:
- Russian : Native
- Ukrainian : Native
- English : Reading & Writing (Excellent)
ZARA, Dubai Mall Jan 2019 – Feb 2020
Sales Associate & Cashier
Responsibilities:
Greet customers, offer assistance and serve them in order to ensure to meet their needs a timely manner and compliance with quality and customer service standards.
Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customer requests.
Handle cash register and transactions with the customers in an effective and accurate manner as required.
Open/close POS, calculate and maintain total daily sale report, handover before taking counter, be aware of all the flaws during the operation and the ways to fix POS/ credit card machines issue right away
Keep on checking and remove expired reservations, preparing alteration report, print files for transfer out items and distribute transfer in
Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards.
FIVE HOTEL, Palm Jumeirah Apr – Nov 2017
Receptionist & Reservation Assistant
Responsibilities :
Set reception area for duty, keep it tidy and presentable
Effectively & professionally answer incoming calls and sort correspondence
Handle confirmation calls
Ran daily reports, spreadsheets
Operate in reservation office, take reservation calls, assist caller’s inquiries, put bookings in reservation system (ReserveOut, QuadraNet)
Welcoming greet guests with a smile and kind word, provide first class customer service
Allocate guests according their preferences, note different requests
Perform duties under leadership Senior Reception/Report to the manager in a daily basis
Follow policy, procedures and service standards
KEMPINSKI HOTEL, MOE Apr 2016 – Mar 2017
Hostess
Responsibilities :
Organizing whole dining area
Friendly welcoming and communicating in approachable manner with the guests, coordinating them in restaurant sections and escort to the table
Set up restaurant in busy time
Keep contact with the guest during their visit to ensure they are satisfied with service/their needs
Receive telephone calls, consult customers, book reservations in system, collect Data base
Being responsible for processing cash and card payments
Punching in MICROS system, calculation, making daily reports
Follow policy, procedures and service standards
Education Background:
Associate diploma in Software Development 2015
Electrotechnical College Zaporizhzhia, Ukraine
Knowledge & Competencies:
Technical skills: Confident PC user with great IT skills, Microsoft Office proficiency, Outlook, composing email skills, basic knowledge in HTML, Adobe Photoshop
POS, MICROS, credit card machine system
Analytical Thinking
Flexibility
Decision Making
Stress Reduction
Attentive Listening
Responsibility Taking
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