Client service executive,call centre agent/excellent communication ski
Resume:
DAMILOLA OLAYINKA ABEGUNDE
*, ****** *****, *********, ******.
********.*************@*****.***
PROFESSIONAL SUMMARY:
I am an extremely driven person with the ability to inspire optimism amongst other people, a positive and hardworking individual with the ability to resolve problems and maintain excellent working relationship with staff. I maintain a strong work ethic leading to my responsibilities being performed at the peak of perfection. I aim to contribute immensely towards the goals and vision of the organization that I work for with utmost dedication and commitment. SKILLS:
WORK HISTORY:
Bosworth Marketing Consulting
Position: Senior Account Executive, Client Service Department Duties:
• Day to Day management of clients and portfolios
• To ensure and establish clear ownership for projects, ensure that team members have the tools needed and provide timely feedback.
• To coordinate and facilitate delivery of project objectives.
• To track progress and review project tasks to make certain deadlines are met appropriately.
• To assess project issues and identify solutions to meet productivity, quality and customer goals.
• Proactively communicate project status, issues and risks to management.
(TECHNICAL)
• Proficiency in MS Office
• Proficiency in Google plus
• Outlook
• Proficiency in Microsoft Dynamics
• Proficiency in CRM application
• Familiar with Avaya application
• Familiar with Ameyo application.
• Typing skills - 65wpm
• Excellent spelling and grammar skills.
• Database management
(PROFESSIONAL)
• Organizational and planning skill
• Great team spirit
• Excellent communication skill
• Good listening skill
• Crisis management skill
• Interpersonal communication skill
• Data collection and management
• Attention to details
• Problem-solving skill
• Multitasking ability
• Confidentiality
• Reliability
DAMILOLA OLAYINKA ABEGUNDE
9, ISHAGA CLOSE, ILASAMAJA, MUSHIN.
********.*************@*****.***
• To conduct regular status meetings with all team members, keeping the client’s needs and requirements continuously in view.
• To troubleshoot technical issues when the need arises, and escalating appropriately as needed.
• To organize and facilitate project planning, daily stand up meetings, reviews, retrospectives, sprint and release planning, demos and other project related meetings.
• To ensure the development teams are practicing the core principles of collaboration, prioritization, team accountability and visibility.
• To facilitate productivity by ensuring that the team has tools to succeed.
• To monitor Brand ambassadors to ensure guidelines are maintained.
(October 2018 – Till Date)
Outcess Solutions Nigeria Limited
Position: Customer service officer (Multi-choice)
Duties:
• To handle Outbound interactions with customers
• To accurately log all interactions on the CRM database
• To address customers’ requests, enquires, complaints and provide appropriate solutions
• To provide customers with product and service information
• To update existing customer information
• To process orders, forms and applications
• To identify and escalate priority issues
• To route calls to appropriate resource
• To follow up customer calls where necessary
• To document all call information according to standard operating procedures
(July 2018 - September 2018)
ARM Pension Managers (CONTRACT STAFF)
Position: Call Center Agent, Customer Experience Unit Duties:
• To engage clients through all available channels of customer interaction
- To address clients complaints, requests, enquiries and provide resolutions
- To populate and maintain the CRM database
• Upload messages onto web SMS application
• Log all outbound and inbound interactions.
• To verify client’s query and show empathy
• To provide clients with consistent and clear communication
• To effectively communicate with clients on their request in a professional manner. DAMILOLA OLAYINKA ABEGUNDE
9, ISHAGA CLOSE, ILASAMAJA, MUSHIN.
********.*************@*****.***
(May 2017- June 2018)
Truth Evangelism Outreach (TEO) Ibadan, Oyo State (PERSONAL ASSISTANT) Responsible for the provision of General Administrative services which includes Office organization, some typing, note-taking, telephone answering, scheduling appointments. (August 2016) Institute of Business Advisers (IBA). Ibadan, Oyo State (SMERO) Worked as a small and medium enterprise relationship officer. Duties include: Enrollment for business education and vocational training program, Business capital empowerment grant, Young managing directors from secondary schools and empowerment of Corp members through online training and loans.
(February 2016)
National Broadcasting Commission (NBC). (MONITORING STAFF) Worked in the Monitoring Department as a corps member (NYSC). Duties are: Reporting Any Radio and Television Station that Breached the Nigerian Broadcasting Code, Writing the Monitoring Report, Participating in the Monitoring Meeting and Transcribing lyrics of songs. (Uyo, Akwa-Ibom State 2014-2015)
BD Analysis ltd, Lagos state, worked as a data inputing officer and as the Assistant operations trainee .
(2013) (2015)
Ritz Grace Nursery and Primary School, Mushin, Lagos State, worked as a class teacher. (2008-2009) EDUCATIONAL QUALIFICATION:
UNIVERSITY OF IBADAN, IBADAN, OYO STATE
(BACHELOR OF ARTS, COMMUNICATION AND LANGUAGE ARTS) 2009-2014
P&P COMPREHENSIVE COLLEGE, OFF PALM AVENUE MUSHIN, LAGOS STATE
(WASSCE)
2002-2008
DABITOS NURSERY AND PRIMARY SCHOOL
(PRIMARY SCHOOL LEAVING CERTIFICATE)
2002
DAMILOLA OLAYINKA ABEGUNDE
9, ISHAGA CLOSE, ILASAMAJA, MUSHIN.
********.*************@*****.***
PERSONAL INFORMATION:
Date of Birth: 4th October 1991
Sex: Female
Town: Ibadan
Local Government Area: Iwajowa
State of Origin: Oyo State
Marital Status: Single
Religion: Christian
INTERESTS:
Playing strategy games, Surfing the internet, listening to music and Reading. REFERENCES:
Mr. Tony Anigala.
Zonal Director,
National Broadcasting Commission, Uyo, Akwa Ibom State. 070********.
********@***.***.**
Mr. Olabisi Oke
Managing Director,
Business Dashboard Analysis, ltd.
Palm Avenue, Lagos State.
*************@*****.***
Mr Ademola Majekodunmi
Director of Operations
Bosworth Marketing Consulting,
Agindigbi, Lagos State.
*******.*@**********.***
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