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Assistant Customer Service

Location:
Sacramento, CA
Salary:
1
Posted:
August 17, 2020

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Resume:

Feng Vue

**** ****** ****

Sacramento, CA *****

916-***-****

adfecq@r.postjobfree.com

Objective Seeking employment in an environment where accuracy, satisfaction, and efficiency are a main factor. I want to enhance my skills and knowledge to better myself within my work and within this industry.

Skills

● Bilingual: Hmong and English

● Basic computer skills; Microsoft Word/Powerpoint/Excel – MIS1, MIS2, MIS3

● Great mathematical skills

● Great communication skills

● Great customer service

● Reliable and a team player, always willing to volunteer to help.

Education:

Luther Burbank High School Sacramento, CA GPA: 3.5 Graduated 2014

California State University, Sacramento, CA

Major – Business 3 years 2014-2017

Work Experience:

02/19/2020 - 04/16/2020 Red Hawk Casino - 1 Red Hawk Pkwy, Placerville, CA 95667 Table Games Dealer - Laid off due to covid-19 crisis

● Provide excellent customer service

● Operate Blackjack table games proficiently without supervision

● Responsibility of handling large amounts of cash and cheques(casino chips)

● Responsibility of staying professional to build a trust between the customers.

● Responsibility of upholding the casino game rules and procedures

● Always be aware of my surroundings

● Player track customers and look out for suspicious activities.

10/2018-11/2019 Amazon SMF1 - 4900 W Elkhorn Blvd, Sacramento, CA 95835 Fulfillment Associate

● Packing packages to be delivered

● Ensuring safety within the workplace

● Be able to carry items over 50 lbs

● Stocking work supplies

● Manage conveyor belts

● Organizing packages and items neatly in a safe manner.

09/2017 – 10/2018 Knighted Ventures – 6010 Stockton Blvd, Sacramento, Ca 95824 Banker Associate

● Responsibility of fast mathematical skills to calculate quickly and efficiently.

● Responsibility of making sure casino chip amount is paid correctly to the customers and dealers if there is a bet for the dealers.

● Responsibility of holding large amount of casino chips.

● Responsibility of upholding the casino game rules, making sure the game procedures are followed correctly by the customers and the dealers.

● Responsibility of staying professional to build a trust between the customers.

● Keeping up with a fast pace working environment on gaming tables and catching mistakes before and during a game.

● Inform the customers of the casino when needed.

● Always using hand signals on every action a player or a dealer does during a game.

● Responsibility of watching over VIP Baccarat Table games.

06/2016 – 09/2016 FedEx Ground - 8371 Rovana Cir, Sacramento, CA 95828 Parcel Assistant

● Palletize and load/unload packages

● Sort slide, sort packages onto right columns

● Wrap pallets to be sent to correct location

07/2015 – 02/2016 FedEx SmartPost – 8371 Rovana Cir, Sacramento, CA 95828 Parcel Assistant

● Palletize and load/unload packages

● sort slide, sort packages onto right columns

● Wrap pallets to be sent to correct location

06/2014 – 07/2015 McDonalds – 4124 Florin Rd, Sacramento, CA 95823 Crew Member

● Customer Service

● Grill/Fry/Cook products

● food assemble, cleaning, stocking

02/2014-05/2014 Walgreens – 7155 24th ST, Sacramento, Ca 95822 Sales Associate Volunteer Non-Pay Internship

● Customer service, stocking, cleaning, organizing 08/2013-01/2014 Luther Burbank

High School - Sacramento, Ca 95823 Teacher's Assistant

● Grade papers, organizing, helping students with class work 08/2011-06/2012 Burbank Urban Garden(BUG) – Sacramento, Ca 95823 Gardener's assistant

● Prepped garden beds for planting, watering, fertilizing, organizing.



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