Manager Industrial Training

CURRICULUM VITAE

SONALI ZUTSHI

T-* Nandi Residency,near HDFC bank and Tivoli Garden

Mobile: +91-964*******

E-mail ID:*******.********@*****.***

Career objective:

A dynamic customer service professional aspiring toattain a challenging position in a professional organization where I can enhance my skills and ability in conjunction with the company’s objectiveproviding the opportunity to grow professionally and as a person. To learn and utilize my abilities and previous experience as a strong leader to lead a professional and rewarding environment.flexible to relocate frequently including international rotations which will expose me to different cultures

Course

School / College

Board / University

Year Of Passing

Percentage/ CGPA

BSc Hotel Management

IHM Shimla

IGNOU

2014

76

12th

Ahlcon public school,MayurVihar

CBSE

2011

67

10th

Ahlcon Public School,MayurVihar

CBSE

2009

69

Industry Experience:

The Grand New Delhi Vasant Kunj –currently working as a Guest Relation Manager from 17.06.2019 till date.

Radisson blu Hotel (Delhi/NCR) 14th November- working as a Guest Relations Manager from 14.11.2017 till 10.06.2019

Shangri-la hotel(19 Ashoka Road Connaught place New Delhi)Assistant Manager Front Desk-16th January-10th October)

The Taj Mahal Hotel, New Delhi (Assistant Manager-Front Office)(July 2015-January-2017)

The Taj Mahl Hotel New Delhi(Hotels operations Management Trainee)(2014-2015)

Responsibilities:

Familiarizing new employees, cross exposure employees, industrial trainees with the hotel and standards of the hotel, SOP’s, public relation and customer engagement.

Training new employees and industrial trainees on PMS Opera

Rooms Controlling.

Handling cashier desk, keeping records ofbills and co-ordination with account department

Handling Lobby shift in charge.

Managing The Taj Club floors

Generating club & suite revenue reports.

Concierge related services, web check-in and travel related assistance.

Business center facilities and assistance.

Guest arrival, during the stay, departure and after departure assistance.

Generating room reservations, modifying reservations.

Meeting VIP’s guests and noting preferences.

Blocking of the rooms and suites for future arrival and VIPs

Core Responsibilities:

In room check in, escorting the guest to the room.

Making Special arrangements for VIP’s

Itinerary planning for sight – seeing and travel assistance.

Concierge services

Ensuring a seamless arrival experience.

Industrial Training

Undergone 22 weeks industrial training in all major departments from Radisson Blu Kaushambi, a luxury property.

Achievements:

Runner up in Mrs. Queens of India Contest held in Russian embassy.

Won awards for relay race in school level sports competition.

Awarded 4th place in National level quiz competition organized by Taj Group.

Received certificates & acknowledgment from senior management in Taj for excellent guest experiences.

Extra-curricular activities:

Represented school in zonal level football.

Organized theme party in college, was responsible for the decoration and the purchases needed for it.

Represented India in Common Wealth Games.(Performed Bharatnatyam)

Competencies:

Patient and tolerant

Interpersonal skills

Good people skills

A great sense of humor

Excellent verbal and written communications skills

Strong negotiation and presentation skill

The ability to lead and motivate team

Hobbies:

Cooking

Dancing

Shopping

PERSONAL DETAILS

Father’s Name : Mr.Dalip Zutshi

Date of birth : 10th August 1993

Sex : Female

Nationality : Indian

Marital Status : Married

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