Property Manager

Yolanda M. Power

850-***-**** *******@*****.***

Accomplished management professional with 10 years of experience improving operational efficiency across a variety of industries. Highly skilled in debt resolution techniques, cost reduction strategies, and customer retention programs. Knowledgeable about federal, state, and local fair housing guidelines. Proficient in word processing, database, and various bookkeeping and accounting software.

CORE COMPETENCIES

Property Management Tenant Relations Conflict Resolution Bookkeeping Collections Process and Management Staff Recruitment and Training Leadership/Team Building Contract Negotiation Leasing and Marketing Tenant and Eviction Laws

EXPERIENCES AND ACHIEVEMENTS

Morgan Properties - Nashville, TN August 2019 - Present

Help manage Hickory Creek Apartments consisting of 200 unit.

Leasing Professional

• Perform all activities related to apartment move-ins, resident insurance and lease renewals

• Assist with delinquency and collections

• Inspect apartments, walk tour paths & make adjustments needed to maintain property curb appeal

• Properly address resident concerns and promote positive resident relations

• Complete applications, verifications, lease renewals, move-in and out paperwork

• Adheres to federal and state Fair Housing Laws as well as company policies

• Maintain a 95%-100% occupancy

• Software: Yardi, LRO, OPS and Rentcafe

Cumberland Real Estate, Mobile, AL July 2018 - August 2019

Manage Edgewood Villas Apartments consisting of 103 units.

Property Manager

●Oversee daily operations of a 103 Section 8 and multi-family apartment community

●Collect and deposit monthly rent and collect delinquencies

●Oversee maintenance staff, inspecting units, grounds and upkeep of the property

●Supervise all on-site staff, including hiring, training, mentoring, and evaluating performance standards

●Complete applications, verifications, re-certifications, leases, move-in and out paperwork

●Maintain a 95%-100% occupancy

●Software: Property Boss and Microsoft Excel

Professional Equity Management (PEM) Mobile, AL March 2018 – June 2018

Manage Ashford Place Apartments consisting of 168 units.

Property Manager

●Initiate and implement all policies and procedures while maintaining staff and resident communication

●Maximize revenue, minimize expenses, and achieve financial goals

●Overseeing all operations including maintenance, capital improvements, leasing, budgeting, reporting, vacancy anticipation, inspecting units and grounds

●Supervise all on-site staff, including hiring, training, mentoring, and evaluating performance standards

●Accounts receivable activities: posting charges and payments, maintaining ledgers and collections efforts

●Software: Yardi, Yieldstar, On-Site and Microsoft Excel

M2 Properties, Mobile, AL May 2016 – March 2018

Assistant Property Manager

Help manage Hillcrest Estates Apartments consisting of 256 units.

●Generate new leases and renewals using Yardi & Realpage, process move-outs and transfers

●Develop and implement marketing and leasing plans

●Assist and oversee multi-family apartment housing and section 8

●Manage accounts receivable and payables, process monthly rental payments, spearhead the collections process and oversee the leasing consultant

●Manage vendor relations, ensuring rehab deadlines are being met while staying within budget

CLASS Leasing, Alpharetta, GA December 2015 – May 2016

Leasing Professional

CLASS Leasing, the solution for vacancies, leasing and training throughout the United States.

●Develop and implement leasing and marketing plans

●Travel throughout the United States to multifamily housing developments providing solutions to their vacancies

●Closely monitor prospect traffic and provide detailed daily reports to the owners and staff

●Manage all social media sites, implement resident referral programs and plan leasing events

●Increase occupancy and retention rates by 30%

●Software: Yardi Voyager, Onesite, Entrata

Campus Advantage, Greensboro, NC July 2013 – November 2015

Assistant Property Manager/Bookkeeper

Help manage a portfolio consisting of approximately 2 complexes total about 300 units.

●Assist General Manager in the operation of a student housing community – manage accounts receivable and payable and oversee a team of 15 operational employees

●Assist in posting and application of all funds; prepayment, cash, company gift certificates and other funds

Increase occupancy and retention rates through highly targeted marketing campaigns and swift

Reduce bad debt according to collections procedures – Generate conflict resolution-new leases grew occupancy 20% from 2013 - 2015 and renewals using Real ages Onesite slashed bad debt 20% from 2013 - 2015 reduced costs 15% from 2013 – 2015 software, process move-ins/outs, renewals and transfers using Yardi

Enhance community life through the organization and promotion of community-building event

EDUCATION

Bachelor of Science, Business/Global Business Management, University of Phoenix, 2013

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