SUSAN M RONDEAU

Business CV

Professional Experience

The Best You -Brantford July 2019 to present

Manager and Medical Consultant- in charge of operations of a medical day spa, with non invasive medical spa procedures. Selling treatment plans to clients to achieve optimum results for their goals. Reception and aesthetic duties performed as well.

LaserBodyMD September 2018 –June 2019

Medical Consultant- Meeting with clients, educating on products or services for their needs. Knowledgeable of technology & medical treatments, selling, negotiating, data entry. Professional, assisting clients to achieve their cosmetic and weight loss goals.

Grand River Spa, Ohsweken, On. (Six Nations) __ _ Novemeber 2017-August 2018

Spa Manager- Hired to increase revenues as the owners were contemplated selling the spa. Reviewed, repaired, and replaced systems, procedures and staff. Adhered to plan to increase positive changes. Was able to increase sales by 26.5% from January to June over the previous year, even though there was a loss of staff and clientele. Performed some esthetic services as well.

Total Escape Day Med Spa, Hamilton, On. October 2015- October 2017

Manager/Esthetician/Medical Consultant- Educated, Trained, and provided Medical esthetics. Consulted clients of medical procedures, such as Botox and Filler Injections, Laser Treatments, and medical skin procedures. Management duties, Service & Product Consulting, Training staff, and performing of all esthetic services such as: peels, micro-dermabrasion, micro-needling, Skin Tightening, facials, Payroll, Reception, Scheduling. Staff Coaching.

Riverview Vitality Centre, Brantford, On. March 2011-August 2015

Esthetician- my own part time business within a wellness center, where I assisted owner with development of retreats, workshops, advertising. Also conducted facials, massage, Reiki sessions, and retail sales.

Self Employed… Spa Business Development Contracts…2014- 2017

Azul Mind Body Soul Spa, Georgetown- April 2017- September 2017

Start up Operations Advised on spa layout, décor theme, equipment, business plan, promotional campaigns. Created all documents and forms for business including staff contracts, job descriptions, massage therapy forms, laser Therapy.

Balanced Life Wellness Centre, Brantford, On.- June 2015-October 2015

Assistant and Service Provider to owner with business tasks of spa through creating promotions, improving reception duties, sales, and conducting services. Aesthetics such as facials, massage, Reiki, Lipo-Laser inch loss Treatments, RF skin tightening treatments, Microdermabrasion. Training included.

Spa@124 Queen, Niagara on the Lake, On.- March 2015-June 2015

Assistant to Manager- in re-configuration of a boutique layout in a Hotel Spa. Provided ideas for layout, re-arranged shelving, racks, retail products. Conducted client demographic studies, increased retail sales within the boutique items for hotel spa to promote new boutique. Set up Yoga program on the roof-top for summer tourists, and locals.

Grand Wellness Centre- June 2014- Jan 2015

Project Manager- Assisted owners, designer, architect, and contractors with a start-up of second location, a 3600 square ft. Salt Cave Spa, from design, build out implementation, adhering to city bylaws, renovations to warehouse building, marketing, business plan.

Advanced Spa Technologies, Vancouver, B.C. Dec. 2010- March 2014 Regional Trainer and Business Development for Ontario and Quebec: increased sales through increasing number of spa accounts, servicing them, providing retail training and products for resale. Brands: Kerstin Florian,(Fairmont Hotel and Hilton, 5 Star spas) Primavera, Dr Schwabb.(MediSpas)

Serenity Day Spa, Mississauga, On. Oct. 2009-Oct. 2010

Spa Manager of a 4500 square ft. day spa: Maternity Leave- helped to hire all new RMT’s, created new compensation contracts, marketing and promotions, retail sales, some services. Created new documents with staff descriptions, client forms, and financials.

Sawmill Creek Golf Resort and Spa, Camalache, On. Jan 2009-Oct. 2009

Start-up Operations/Management Contract

Worked with designer and contractors for final design of 4,000 square foot spa. Project Manager for start-up of spa within a golf course. Fulfilled budget requirements on furniture and equipment purchases, products, and supplies. Hired and trained all staff, created protocol & procedures manual, coach on professionalism and etiquette. Purchasing, internet marketing, reception set-up, group booking packages, created spa menu. Conducted esthetics.

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Advanced Spa Technologies March 2006-Dec.2009

Regional & International Trainer, Sales for Kerstin Florian, Primavera Organics. Prospected and managed accounts helping to reach sales targets, promotions, training. Worked trade shows such as ESI and Leading Spas of Canada

SL Special Laboratories Sept 2004-Dec. 2005

Sales Rep and National Trainer for Biodroga from Germany. Region including Alberta and Ontario. Prospected and managed accounts, conducted trainings and group seminars.

Langdon Hall Country Hotel and Spa June 2000-Aug 2004

Spa Manager

Managed a team of staff including receptionists, estheticians, massage therapists, holistic providers, yoga instructors, fitness instructors, spa and fitness membership club development.

Evolved the spa reception area from one notebook booking system to four computer terminals.

Created and oversaw computer file systems for growth of clientele, revenues, services, etc.

Collaborated with hotel manager to create new compensation package for estheticians and rmt’s, as well as new Policies and Procedures manual.

Hired and lead the staff in: training in esthetic protocols, etiquette and professionalism, health and safety.

Presented educational seminars, training for staff, staff meetings.

Initiated team cohesion with other department managers to deliver services to spa effectively.

Increased revenues yearly with expanded services, and increasing boutique product options.

Received 4.5 star AAA award 2004.

Adolfo Galuppi & Associates July 98- June 2000

Business owner- Started a spa business upstairs of a hair salon, including esthetics, massage, make-up, group events

Education

Seneca College of Applied Arts and Technology, TORONTO.- Cosmetology 1981

Business Development Initiatives- 1995 Reiki Practioner, 2nd degree- 1995

Aromatherapy Certificate-, Balnea Institute 1996, Pevonia Certificate 1996

Darphin SkinCare 2000, Phytomer 2003

Spa Management/Start-up- April 2006

Kerstin Florian- 2002, 2006, 2011, Marketing and Mastery Course 2011

Intraceuticals- Oxygen Treatments 2014, Sharplight Laser Training 2015, Eve Taylor-2015, Clayton Shagall- 2015

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