Service Customer

Sabrina Soriano Cheng

Mobile No : +971*********

Date of Birth : June 26 1990

Nationality : Filipino

E-mail Address: *******************@*****.***

Home Address: Al Attar tower Sheik Zayed Road

Dubai, UAE

A keen, industrious and enthusiastic individual, whose attention to detail and passionate personality is well suited to the vibrant style and atmosphere of any sophisticated restaurant. To deliver friendly and effective customer service, that creates a warm and welcoming atmosphere for all our guests. The key aim of this position is to retain and attract new customers and also provide high levels of internal customer service

2017-Present- Lounge Waitress, ROBERTO’S Restaurant & Lounge (Italian Cuisine) DIFC GATE Village 1 Dubai UAE

• Be passionate about customer service with the capability of delivering amazing hospitality to our guests.

• Responsible for the service of food and beverages to guests in a friendly and courteous manner in the lounge bar.

• Provide efficient expedient and courteous service to the guest leading to guest and company satisfaction.

• Responsible for the cleanliness and up keep of all lounge and bar service equipment, stations and furniture.

• Check all glasses, crockery and other items needed before putting them to use. To be responsible and mindful of the breakage and loss of such items.

• Lay tables, side stations and clean all seating furniture if needed or when an emergency arises. To ensure that all items required for the set up of each table are clean are clean unspotted and in place.

• Be courteous, warm, smiling while dealing with guests. Be efficient fast and serve with confidence and flair.

• Must be familiar with all and F&B menu items, their preparation and service procedure.

• Make sure that all beverages are according to menu and list specifications, properly presented and be of correct temperatures before being served.

• Carry out all side jobs as assigned…

• Listen to guest complain. Rectify wrong doings. Inform Lounge Manager / Operations Manager of all complaints.

• Follow Food & Beverage hygiene procedures as per standards.

• Perform all assigned duties efficiently, technically correct, follow company policies and procedures, requests of superior and be a good team worker.

• Attend department meeting and trainings.

• Follow and maintain service quality assurance.

• Keep proper mis-en-place for busy operations.

• Ability to use Micros and understand all features available.

• Know how to verify the customer’s age in order to find their eligibility for the consumption of alcohol beverages.

Personal Profile

Work Experience

2016 –2017- Hostess/Waitress, PER TE Ristorante é Cafe, (Italian Cuisine) Jumeirah 1 Dubai UAE

• Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials.

• Demonstrated ability to anticipate and address guests’ service needs and thank guests with genuine pleasure.

• Substantial knowledge of the menus of restaurant menus.

• Well-versed in answering telephones in a suitable manner.

• Hands-on experience in assigning work tasks and organizing activities of dining room workers to make sure timely and organized service for patrons.

• Proven record of inspecting dining room serving stations for tidiness and sanitation.

• Able to ensure special requests are lodged and passed to restaurant staff.

• Proven ability to adjust complaints of patrons and guests.

• Competent at making sure that all guest supplies are filled.

• Able to communicate effectively in English.

• Arrange meetings and appointments with food bloggers.

• Reservation Handling.

2013 – 2016- Hotel Waitress, The Retreat, Premier Inn Dubai International Airport, (Emirates Leisure retails)

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreeti and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Actively use up selling techniques to exceed guest expectations and increase revenue

• Wide Knowledge in European, Italian, Asian and Arabic Cuisine.

• Professional Food and Beverage Service Attitude.

• Completed Master Class in Spirits and liquors by MMI bar academy 2007 – 2009 Luzon college of Science & Technology –2-year course Practical Nursing (Undergraduate) 2006 – 2001 Lananpin National High School (Highschool Graduate) Skills and Qualifications:

• Able to work quickly and accurately under pressure.

• Good communication skills.

• Good timekeeper.

• Flexible approach.

• Good customer service.

• Willing to learn and take on new tasks.

• Excellent team player.

• Be able to managed multiple tasks simultaneously. Food & Beverage Skills

Academic Qualifications

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