Manager Customer Service

Sujata Tete

Mobile:+91-876*******

E-mail: **********@*****.***

EMIC QUAIFICAT

An enthusiastic learner, with strong interpersonal skills and can work independently, as well as in teams

CAREER SUMMARY

Wipro BPS Ltd. for Delta Airlines in Customer Complaints handling team (Jan 2015 – Current)

Wipro BPS Ltd.: Jan’15 to Current

Role: Associate – Customer Complaints (Delta Airlines)

Reports to: Team Manager, Customer Service

Location: Powai, Mumbai

Key Responsibilities:

Connect with customers via email and create an experience where customers know they have been heard and understood, feel valued and important

Quickly identifying and owning customer issues, making quality decisions, multi-tasking and interacting with a globally diverse group of customers and colleagues

Strong verbal and written communication skills, a professional attitude, excellent dependability,

the ability to handle stressful situations

JUSTDIAL PVT Ltd:

Worked as Telemarketing Executive in JUSTDIAL PVT LTD (August 2011- April-2012)

Role: Telemarketing Executive

Reports to: Team Manager, Customer Service

Location: Malad, Mumbai

Key Responsibilities:

Discuss with customers to get their business being listed with JUSTDIAL to help them grow their business

Handle telephone interface and initiates follow-up calls/ paper work in accordance with customer complaint procedure

COMPUTER SKILLS

MS – Office and PowerPoint

Typing Speed 30 Words Per Minute

EDUCATION

SUMMARY OF QU

TYBCOM (Banking & Insurance) Passed in May 2014 From Vivek College Of Commerce Mumbai University.

HSC passed in 2010 from Mumbai.

SSC Passed in 2008 from Mumbai

HOBBIES/ INTERESTS

Listening to Music and Dancing

PERSONAL DETAILS

Date of Birth – 16thSeptember 1992

Marital status – Unmarried

Languages Known – English and Hindi

Address –396/9 Shivagami Nagar, Shree Ganesh Store, Gautam Buddha Marg, Opp Orlem Church Malad (west) Mumbai-400064

-Sujata Tete

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