Manager Resources

R. RANJIT MENON

Mobile: +* - 807-***-****

E-mail: ********@*****.***

Address: ** ********* ****, ***********, ** L5N1C4

Achievement-driven professional targeting assignments or projects in Administration / Management with a leading organization of repute preferably in Alberta, Canada.

CORE COMPETENCIES

~ Resource Planning ~ Project Coordination ~ Data Cleanse Operations

~ Reporting and Documentations ~ Client Management ~ Team Management

ORGANIZATIONAL EXPERIENCE

Resource Coordinator at BDO Canada. : Feb’20 – July’20

Key Result Areas:

Involved in leading the scheduling functions for the Assurance and Accounting and Private Enterprise Group including proactive workforce planning and resolving scheduling conflicts for all GTA Offices

Optimizing project engagements using available resources to improve utilization.

Understanding staff skillsets and preferences to best utilize staff in assurance and non-assurance engagements that best suit the needs of the client and growth opportunities

Administering the database through daily scheduling conflict resolution and inputting ongoing changes.

Building strong relationships with local Management teams through understanding key priorities and managing ongoing changes.

Building and analysing robust reporting through internal database and Microsoft Excel regarding utilization.

Senior Associate / Team Manager at EY. : Sep’14 – Aug’19

Growth Path

Sep’14 - Aug’15 Retain Administrator

Sep’ 15 - Aug’ 17 SPOC (Assurance Service Line)

Sep’17 – Aug’19 Senior Associate / Team Manager

Key Result Areas:

Spearheading a team of 26 Retain administrators

Managing and maintaining accurate records of Retain Enterprise based on inputs from the business

Highlighting issues with bookings or record changes to be reviewed by the business and resource management teams

Drafting ad-hoc reports for the business and clients

Providing support to other teams as and when required

Contributing to wider CRT or firm wide projects/initiatives

Understanding data cleanse activities across service lines

Liaising with the Resourcing Team to understand the business resource priorities and supporting with resolutions

Ensuring timesheet policy enforcement within the business

Providing key stakeholders with the management tools to make the right resourcing decisions

Tracking the utilization of resources week on week basis; ensuring the pool is best utilized and managing utilization of the team by executing load balancing from other resources

Corresponding with clients to discuss business needs on a daily basis and providing resources

Liaising with Delivery Team to understand their training needs & work-related issues

Communicating with the leadership for business updates, understanding the gap between expectations and effective delivery work

Executing analysis of utilization of resources on a weekly basis

Administering capacity planning and performing charged hours vs scheduled hours analysis

Delivering management tools to key stakeholders to make the right resourcing decisions

Tracking the utilization of resources week on week basis; ensuring the pool is best utilized and managing utilization of the team by executing load balancing from other resources

Communicating with the leadership for business updates, understanding the gap between expectations and effective delivery work

Executing analysis of utilization of resources on a weekly basis

Performing charged hours vs scheduled hours analysis

Conducting One–on–One with the resources to understand their competencies, career aspirations & feedback

Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals

Monitor day-to-day project activities and resourcing, identifying potential instances of underutilization and actively work with department leads to address and solve those issues

Highlights:

Led a team of 26 Retain Administrators to manage time for over 10,000 employees

Performed successfully as a Retain Champion, by being a first point of contact for all problems and queries, regarding Retain.

Played a key role in saving more than 1800 resource hours by completing two process improvements initiatives for resource information lookup and automating work log tracker

Senior Tech Support Specialist at Winmac Technologies from May’12 - Aug’14

Key Result Areas:

Provided technical support to customers from United States over voice & remote

Conducted installations and troubleshooting of Windows XP, Vista, 7, 8 & 8.1

Managed installations of drivers and the applications software

Performed installations and troubleshooting for desktop hardware

Led configuration and troubleshooting of MS Outlook and Outlook Express

Executed regular backup & restore of data

PREVIOUS EXPERIENCE

Senior New Accounts Analyst at American Express from Sep’11 - Feb’12

Technical Support Associate at Sas-e Com from Apr’06 - Jul’10

EDUCATION DETAILS

2014 Bachelor of Computer Applications from Shobhit University, Uttar Pradesh, India

A dynamic career of over 12 years of experience across various domains

Experienced strategist with a passion for developing high performing teams, innovative problem-solving skills and challenging the status quo

An effective communicator with strong planning, interpersonal and people management skills; analytical thinker with creative solutions

Over 5 years of experience in resource planning, audit staffing, capacity planning and various engagement budgeting, forecasting and reporting activities based on Microsoft Excel spreadsheets, MS Office and Retain

Proficient in managing various ad-hoc project coordination activities such as data compilation, monitoring progress, quality analysis, and meeting tight deadlines

Proficiency in analysing and managing stakeholder expectations

Over 6 years of experience in providing technical support to customers from US, Canada and UK

Hands-on experience in conducting installations and troubleshooting of Windows XP, Vista, 7, 8 & 8.1

Profile summary

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