Digital Marketing Service Representative

Experience

Alorica – Tampa, FL November **** - Present

Microsoft Advertising Agent

Perform an analytic view of the customer’s account and provide consultation to customers about achieving their advertising goals and return on investment.

Convergys/Stream Inc. (assigned to Dell)-Tampa-FL August 2013 – August 2015

Call Center Technician

Provided support to customers that are experiencing hardware and software related issues and diagnose the problem to obtain a solution for the customer.

Union 123-Tampa-FL September 2007-2011

Pipe fitter/Plumber Apprentice

Responsible for the handling of plumbing and pipefitting materials for onsite union projects. Assisted in providing support and performing work-related job tasks onsite.

SKILLS

Digital Marketing, Research and Data Analysis, Systems Analysis, equipment maintenance, Appointment Setter, Data Entry Spanish

Education / Training

Master of Business Administration, Project Management September 2014

Bachelor of Science, Computer Information Science January 2007

Associates of Science, Computer Science July 1999

A+ Certification, CompTIA July 2013

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