Customer Service, Social Media, Staff Training
Resume:
CAROLINE KING
BUSINESS DEVELOPMENT, COMPUTER SKILLS, CUSTOMER
SATISFACTION SALES
SKILLS
BUSINESS DEVELOPMENT
CUSTOMER SATISFACTION
SALES & TELEMARKETING
SOCIAL MEDIA
STAFF TRAINING
ACHIEVEMENTS
CONTACT
Mobile Phone
****************@*****.***
Kennesaw State University –
Institutional GPA 3.20
Ted’s Montana Grill –
Customer Satisfaction ratings of
90%+
Specific mention in Google
reviews for Customer Satisfaction
National Honor Society Member
LinkedIn Profile https://bit.ly.2ZGDXV5
EXPERIENCE
Business Development, Sales, and Team Building for the premier personal legal services and consultation company in the U.S. With Revenues exceeding $400 million, LegalShield provides a range of services for individuals and businesses. Responsibilities including creating and executing specialized telemarketing campaigns, maintaining multiple social media accounts, responding to customer inquiries, and supporting team members.
LEGALSHIELD – INDEPENDENT ASSOCIATE, ACWORTH, GA
CAREER EXPERIENCE
EDUCATION
KENNESAW STATE UNIVERSITY, DEPARTMENT OF PSYCHOLOGICAL SCIENCE Bachelor of Science, Psychology
Minor, Criminal Justice
ADDITIONAL STUDIES
CRM Advanced Level (Proprietary)
Microsoft Advanced Level – Various Platforms
Time Management
SPSS Software
Past roles as senior customer service agent, customer service, and sales in the hospitality industry. This includes positions with Ted’s Montana Grill (Kennesaw, GA) and Due South Southern Cuisine
(Peachtree City, GA). Responsibilities included presentation, conflict resolution, training of newly hired staff, managing priorities, and increasing sales in a fast paced, competitive, and highly diverse environment.
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