Customer Service Sales
Resume:
PROFESSIONAL EXPERIENCE
IMEN GHAIEB
Sales Associate with 9+ years of experience in representing luxury brands, delivering outstanding customer service and training high performing teams
CONTACT INFORMATION
**********@*******.***
PERSONAL DETAILS
Location: Dubai, UAE
Nationality: Tunisian
Visa Status: Husband visa
Availability: immediate
LANGUAGES
English
Arabic
French
Fashion / Skincare Expertise
Team Training / Coaching
Customer Relations
Business Development
Communication Skills
Promotional Activities
Stakeholder Management
Complaints Handling
CORE SKILLS
Stock Management
Sales Reporting
Team Scheduling
Brand Management
CHANEL BOUTIQUE, Mall Of Emirates – Dubai, UAE
Hostess April 2018 – April 2020
Demonstrated the ability to quickly gain product / collections’ knowledge and adapt to luxury fashion industry standards
Provided each client with a unique, personalized and enjoyable in-store experience from meet and greet till check out
Adapted to each client’s style while introducing the newest collections
Managed waiting time making use of Ipads to present available collections
Handled all potential wait time complaints ensuring visitors appreciate the benefits of Chanel’s standards and personalized approach
Identified VIP clients, welcomed them and promptly directed them to the sales adviser
AL TAYER – Dubai, UAE
Skin Care Advisor, HARVEY NICHOLS May 2014 – March 2018
Beauty Consultant, AREEJ January 2012 – April, 2014
Skin Care Expertise / Training & Coaching
Provided skin care consultations to identify clients’ requirements, skin texture & potential allergies in order to advise on the best products adapted to their needs
Demonstrated strong skin care and sales expertise when performing facials while recommending the most adapted products for each client’s skin condition
Ensured all team members follow high hygiene standards when preparing / maintaining beauty rooms and dealing with clients
Represented high hand brands such as La Mer, La Prairie and Lancôme demonstrating a deep knowledge of each product’s composition, benefits and brand guidelines
Conducted briefings / trainings to keep the team up-to-date on brands’ guidelines and products launches
Prepared regular training sessions to ensure all team members have a deep knowledge of each product’s ingredients, benefits, usage, prices and sales best practices
Coached all team members on skin care consultations and facial services ensuring a high level of customer service
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Business Development & Customer Service
Handled up to 20 clients a day ensuring a monthly sales target of 250,000 AED
Demonstrated outstanding customer service skills dealing with high profile and demanding customers in English, Arabic and French
Ensured the brand’s guidelines and visuals are applied to day-to-day shop preparation as well as special animations/promotional events
Organized promotional events for brands including set-up, F&B, invitations, gifts, etc.
Prepared monthly team schedules as well as daily/weekly sales reports for the management team including feedback and recommendations to improve performance
Monitored stocks and liaised with the merchandising team
AZEANE, Call Centre – Tunisia
Multi-Business Switch Board Operator April 2009 – April 2011
Delivered induction training programs to new comers as well as on the job coaching in order to improve customer service and maximize performance
Handled up to 50 calls per hour, taking messages and dispatching all calls to the relevant recipients on behalf of multiple companies based in France
Demonstrated excellent communication skills promptly understanding and addressing callers’ requests
Demonstrated the ability to deal with a broad range of customers, requests, cultural backgrounds and personalities
Showcased strong empathy and complaints handling skills ensuring all customers remain calm and satisfied with their experience
IPCI - Private Institute of Finance and Computer - Tunisia
English Teacher Sept 2006 – December 2008
Delivered English classes for rooms of 10+ students from 6 years old children to business professionals
Prepared classes’ agendas, materials and exercises as per students’ levels and requirements (academic or business English)
Demonstrated excellent communication skills in both Arabic and English for all ages and levels
EDUCATION / PROFESSIONAL DEVELOPMENT
2015 - Al Tayer Silver level Training, Dubai, UAE
Practical Aspects of Makeup, Skincare and Perfume Applications and Customer Service Orientation
2013 - Al Tayer Bronze Level Training, Dubai, UAE
An initiation program on the basics of cosmetics
Skincare and Beauty Room Training
Beauty Induction Program: Customer Service Guidelines
2002 - University of Wales, UK
Academic English Training Program
2006 - University of Human and Social Sciences, Tunisia
License of English
INDUSTRY EXPERTISE
Fashion
Retail
Luxury
Customer experience
Skincare
PERSONAL ATTRIBUTES
Helpful
Friendly
Collaborative
Strong product knowledge
Trainer /Coach
Excellent Communicator
Punctual
COMPUTER SKILLS
MS Office
Outlook
IMEN GHAIEB
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