Desktop Support Engineer

Senthil S

Address: Thandapani Chetti Street, Sitharkadu, Mayiladuthurai - 609 003.

Phone: +91-888*******

Email: ********@*******.***

Passport No: M 6973982 Date of Issue: 06/03/2015 Date of Expiry: 05/03/2025

Gender: Male DOB: 21/11/1989 Nationality: Indian Marital Status: Single

OBJECTIVE

To obtain a long-term carrier with an organization that has strong background that provides good opportunity for enhancement of professional and personal status.

TECHNICAL

SKILLS

OPERATING SYSTEM installation: Windows 7, Windows 8, Windows 10, Win Server 2003, 2008 and Linux- Ubuntu.

Assembling, hardware up gradation troubleshooting.

Windows maintenance, dual booting, upgrade & update the windows.

MS outlook configuration, Outlook backup & restore and troubleshooting.

Disk Management, partitions.

Printer installation and troubleshooting.

Antivirus update & virus protection.

Scanner configuration & troubleshooting.

Troubleshooting of hardware and Operating System.

Data Cards configuration and troubleshooting.

Printer configuration & troubleshooting.

User Profiles Backup and Restore.

Sharing folder, sharing device & Printer.

Software troubleshooting update and patch installation.

Data Backup of all users.

Ghosting of Data’s from Disk to Disk.

Troubleshooting, Configuration and Installation on Desktop, Laptops.

NETWORKING SUPPORT SKILLS

Basic Networking, Map drive, Data sharing.

Installing & configuring local Printers & Network Printers.

TCP/IP Configuration, DHCP configuration and Internet Maintenance.

Good Knowledge in configuring routers and switches.

Cabling, patching, and LAN troubleshooting.

Managing switches in the Local Area Network (LAN).

LAN configuration, troubleshooting.

WORK

EXPERIENCE

May/2019 - Current

Remote & Desktop support Engineer, CMS IT SERVICES, Chennai

Responsibilities:

Installing, configuring Anti Virus,

Installation of different types of network Printers, Remote support through Net meeting, Remote Desktop and Symantec PC Anywhere.

Configuring Outlook and office 365 Mails, Troubleshooting Outlook Mail&Office 365 mails

Day to day handling ticket and SLA status and manage team members.

Good knowledge of SERVICE NOW tool.

Resolve Incidents and Problems associated with End User Computer Equipment and Software, and provide break/fix support, advice, and assistance to Users

Nov/2013 – Apr/2019

DOP support Engineer, Sify Technologies Pvt ltd., Trichy

Responsibilities:

HP router configuration, Juniper Switch Configuration and Fortiget Router configuration and troubleshooting.

Jan/2013 – Oct/2013

Desktop support Engineer, Intech Computer Services, Kumbakonam.

Responsibilities:

OPERATING SYSTEM Installation, MS outlook configuration, Software troubleshooting update and patch installation, Anti virus update & virus protection, Scanner configuration & troubleshooting.

Nov/2011 – Dec/2012

Technical support Engineer, Cyber Generation, Mayiladuthurai.

Responsibilities:

Installations, troubleshooting and servicing Wired and Wireless equipments and Router configuration.

Jul/2010 – Oct/2011

Desktop support Engineer, Pc World, Mayiladuthurai.

Responsibilities:

Assembling, hardware up gradation troubleshooting, Disk Management, partitions, Hardware Installation, Maintenance & trouble shooting, Internet & LAN configuration, troubleshooting, Managing switches in the Local Area Network (LAN).

EDUCATION

2007 - 2010

Bachelor Degree of Electronics Science with 58% at A.V.C College, Mayiladuthurai. Tamil Nadu afflicated to Bharathidasan University.

2005 - 2007

HSS from N.KITTAPPA Higher Secondary School, Koranadu with 70%.

2004 - 2005

SSLC from G.H. School, Moovalur with 69%.

ADDITIONAL

SKILLS

Completed Diploma in Computer application.

Passed type writing with First Class.

LANGUAGES KNOWN

Tamil

English

DECLARATION

I hereby declare that all above information’s are true to the best of my knowledge and belief.

Place: Mayiladuthurai

Date:17/07/2020 (Senthil S)

Contact this candidate