Customer Service Office Staff
Resume:
Del Dena
Huntington Beach, CA 92648
661-***-**** *********@*****.***
Summary of Qualification:
Highly motivated individual looking for an opportunity to work with and help strengthen an organization. With over 20 years of work experience has taught me to be detail oriented in a fast-past environment with excellent organizational, communication and accuracy skill. Always a team player, dedicated with a positive attitude. Extensive knowledge of multiple retirement plans, payroll background, Ceridian trained, ADP Soft pay and over 17 years of customer service experience with most recent 6 years of Recruiting expereince. Experience:
Trilogy Financial
17011 Beach Blvd., Suite 800
Huntington Beach, CA 92647
June 2012 to current
Hiring Manager / Operations Administrator
Responsible to for all tracking of commission numbers, process weekly, monthly, quarterly and year end numbers
Tracking and processing all new incoming business
Utilizing the Salesforce, Microsoft, Excel, Word and mainframe system
Running and maintaining company supplies and materials for all 10 branches
Started with the company as a recruiter then was quickly promoted to Hiring Manger
Source and submitted resumes
Filling position for 11 offices, including all administrative staff.
Knack for finding the right kind of candidate
Managing a team of 5 – 11 people
Help manage office staff and special projects
Futurdonticts (1800-Dentist)
6060 Howard Hughes Parkway
Los Angeles, ca 90011
June 2011 to November 2011
Call Center Rep
Inbound call center up to 75 to 100 calls per day
Communicate with callers to find out what their dental needs are and match them with a dentist United Health Care
5701Katella Ave
Cypress, CA 90630
June 17, 2010 – May 27, 2011
Sr. Customer Service Rep-Optum Health Bank
Inbound call center receiving up to 100 calls per day
Educated and informed customers regarding their accounts
Process transactions, order checks and bank statements
Offer assistance with website navigation
Park Place Tax and Accounting
410 W. Badillo Ste. A
Covina, CA 91723
January 5, 2009 – May 27, 2009 (seasonal)
Office Manager
Process payroll for 11 different business clients
Tax preparation, setting up files entering in income
Accounting and bookkeeping for outside client base through Quick Books
Manage daily office duties
Bakersfield Memorial Hospital
Bakersfield CA 93307
December 2007 – July 2008
Business Office Support
Assisted Director with running reports, phones and filing
Entering daily emergency room charges
Processing patient complaints and putting into a spread sheet Salter Labs Inc.
Arvin, CA 93203
January 2005 – October 2007
Customer Service Supervisor:
Responsible for weekly processing of Ceridian payroll for a team of 11 employees
Resolving customer issues
Managing and overseeing the international and domestic customer base ensuring production of the product and process orders
Coordinating 5 outline warehouses with production and stocking levels
Provided developmental and ongoing training techniques to all customer service representatives and new hires
(Jan05 – Feb06)
Executive Administrative Assistant:
Provided assistance to Director of Operations and Chief Operating Officer
Created staffing reports, reviewed leasing contracts, weekly production reports
Excel spread sheets, weekly minutes, travel arrangements, maintenance of rental properties and offsite warehouse
Responsible for all company cell phones and contracts, ordering and maintaining all company supplies
Dealing with vendors
American Funds Distributors Inc.
Brea, CA 92713
August 1998 - 2004
Advisor Marketing Representative:
Developed sales techniques for associates on offering multiple mutual fund products
Mentor and buddy to new associates, providing them with support and guidance in their daily job functions
Assisted the Compliance department with special projects of time sensitive research and documentation preparation
Assist financial advisors with Variable Annuities, 29 different mutual funds and multiple retirement plan products;401K’s, SEP’s, Simples, IRA and much more
Conducted presentations on new products to the department
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