Customer Care Service
Resume:
RANDALL NEVES
WORK EXPERIENCE
Part-time Sales Associate – April 2019 - Present
Nike Factory Store, Orlando, FL
Responsibilities included:
• Assisting customers at a high volume and top grossing store in the United States
• Obtained MVP of the Month – May 2019
• Partner with teammates on tasks, processes and product flow
• Support in store cleanliness and store safety
• Maintained consistent attendance
Credentialing Associate - March 2017-October 2018
Blue Cross Blue Shield of Massachusetts, Hingham, MA Provider Operations Credentialing Team
Responsibilities include:
• Review of professional and institutional re-credentialing applications
• Research and resolve application issues
• Handle phone calls to groups and providers
• Participate in Design Thinking work groups within my team and
• department
• Train new temporary hires on re-credentialing process
• Participate in Job Shadowing to help other areas learn about the credentialing process
• Participated in the 2017 NCQA audit review of Credentialing files
• Detail oriented when reviewing recredentialing files
• Daily review of inventory with team associates
• Participate in team meetings to resolve inventory issues
• Participate in team discussions on Policy
EDUCATION
CUSTOMER SERVICE
CUSTOMER CARE
COMMUNICATION
CONFLICT RESOLUTION
MICROSOFT WORD
MICROSOFT OUTLOOK
SKILLS
*********@*****.***
3373 South Kirkman
Road, Orlando, FL 32811
I am a result-driven self-starter with a record of exceeding expectations and consistently meeting quality and production standards. I am able to work individually or within a team. I am a highly motivated professional with a background in customer service, working in a team-oriented environment and easily build relationships
1996-Worcester State
College
* Completed coursework in
Principles or Management
and Creative Dramatics
2014
* Completed Course in
Apartment Maintenance
INTERESTS
Mailroom Office Services Clerk- May 2016 - February 2017 Boston Housing Authority, Boston, MA
Responsibilities included:
• Processing all incoming and outgoing mail
• Ensuring adequate funding on postal meters
• Maintain and inventory of supplies and parts needed for all
• Mailroom and copying equipment
• Completing copy jobs and copying services
Data Entry Associate-April 2014 - May 2016
Goulston and Storrs, Boston, MA
Responsibilities included:
• Enter all case files into the CMS system
• Database management of legal documents to ensure records are accurately documented and stored
• Maintained inventory of all company computers and hard drives
• Record data from hard copies into the company database and ensure accuracy
• Coordinate timely file pick up from Iron Mountain Sales Associate-August 2009 - April 2014
Lord and Taylor, Braintree, MA
Responsibilities included:
• In store customer service
• Processing of point of sale transactions and returns
• Conducting floor moves during season changes
• Participated in customer service training
• Exceeded expectations and built long term loyalty with customers
Sales Associate- May 2004 – February 2009
Champs, Atlanta, GA
Responsibilities included:
• Assisting high volume of customers in store and on phone
• Monitored daily inventory of products
• Store opening and closing procedures
• Maintenance, stocking and display set up
• Trained new employees on work procedures and products PHOTOGRAPHY
YOGA
BIKE RIDING
COOKING
FOOTBALL
BASKETBALL
SCUBA DIVING
TRAVELING
REFERENCES
AVAILABLE UPON REQUEST
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