Manager Customer Service

Divyanshu Pandey

Operations Consultant (Team lead)

Strategy and process-oriented individual with over 2+ years of experience in Operations. Constantly looking to learn and contribute to the organization’s success. Aspire to become an indispensable part of the organization, where I can fully utilize my potential in taking key decisions for the success of my subordinate *****************@*****.*** 799*******/800******* Gurugram, India WORK EXPERIENCE

09/2019 – Present

GreenLight Team Lead - Operations

Uber

Delhi NCR

Manage a team of 10+ people to successfully execute partners support operation at Greenlight.

Raised the bar for the Gender Sensitization project within Uber drivers. Working on Data Management for the projects.

Kiosk adoption and scaling in Tier 2 city in India. Maintaining the compliance and metrics.

Trained the Experts for the application based in- person Training to Drivers. 01/2019 – 09/2019

Greenlight Expert - Operations

Uber

Delhi NCR

Resolving existing partner issues related to payment, technical issues, accounts etc. Supporting the operations team in ad-hoc projects and partner events.

Ensured high-quality customer experience and managed the functioning of the team. Took different responsibilities and projects to make sure that the Greenlight operations are smooth.

Analyzing the feedback from the team lead work over week basis relevance, action-ability, LOB and the steering actionable insights to the stakeholders in the organization. Reviewing and standardization of SOPs and training resources for the city.

01/2018 – 12/2018

Warranty Manager

Maharani Services

Gaya,Bihar

Responsible for timely processing of all warranty related repair orders, including proper accounting, customer billing, and retention of proper documentation to support factory audits. Responsible for determining the cause of part and/or engine failure and ensuring the all related failure materials are returned to the factory for inspection.

Established and maintained warranty related budgets Implemented computer program, assisting factory in troubleshooting initial startup issues.

Develop and present in-house and dealer training of mechanics and service staff to ensure proper documentation to support product/engine failures. EDUCATION

07/2014 – 05/2018

Bachelor of Technology

Jaipur National University

Jaipur

SKILLS

Management Leadership Team Building

Customer Service Critical Thinking

Public Speaking Event Management

Analytical Skills

CO-CURRICULAR ACTIVITY

Participated in All India University American Football

(2015 – 2018)

Organizer JNU -Marathon 2017

Student Organizer of JNU TECHNORAZZ (2016 – 2017)

Member of Organizing committee of JOSH,Sports fest of JNU,Jaipur (2017 – 2018)

Coordinator of ROBOTHLON 2015 associated with IIT

GUWAHATI

Coordinator of ROBOTRYST 2016 associated with IIT

DELHI .

Volunteered and worked with various NGO’s in Jaipur. LANGUAGES

Hindi

Native or Bilingual Proficiency

English

Professional Working Proficiency

Gujarati

Professional Working Proficiency

INTERESTS

Travelling Sports Sketching

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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