Store Manager Customer Service
Resume:
A S H L E Y S L O A N
a s h l e y l a u r y n * * @ g m a i l . c o m 9 4 0 - 3 1 5 - 6 2 6 0
I am a motivated and goal-oriented employee and my objective is to obtain a full time position where my 5+ years of knowledge and experience in customer service and sales will add profit to your organization.
P R O F I L E
P R O F E S S I O N A L E X P E R I E N C E
Starbucks
Barista, Shift Supervisor
Oct 2011- Jan 2019
Served coffee at a popular coffee chain - worked diligently in a fast-paced, retail oriented environment while upholding customer relationships and company standards. Trained new hires as the only Certified Barista Trainer. Acted as an administrative assistant to the store manager, handling monies and delegating tasks.
facebook.com/ashleylauryn
@ashley_lauryn
E D U C A T I O N
Corporate Concierge
Services
Customer Service
Representative
Mar 2014 -Dec 2014
Witherspoon Distillery
Bartender
Mar 2014 - Feb. 2015
Specialized in cocktail making at a whiskey distillery. Facilitated events, happy hours, and private parties. Provided a refreshing drink for each guest at the end of each distillery tour and established the brand's reputation growing in the DFW area.
Greeted and assisted shoppers in a busy shopping mall. Answered and directed phone calls in a professional manner. Seamlessly communicated with customers not only on the phone, but email and in person. Developed proficiency in Microsoft Office Word and Excel. Kept up with current sales and events occurring in the mall at over 50 retail spaces. . Wakeland High school Frisco TX
Ogle School Of Hair, Skin and Nails
Denton TX
R E F E R E N C E S
Julie Cisneros
Store Manager, Starbucks
Josh Delong
Store Manager, Starbucks
Graduated 2011
Graduated 2016
S O C I A L
Kelly Hughes
Regional Manager, Magnolia
Property Company.
Chelsea Garman, Pinnacle
Property Company
The Escape Room
Game Guide
Nov 2018- March 2019
Guide guests through a 1 hour entertainment experience. Moderated customers experience, provided assistance through discreet and well-thought statements. Reset and organize puzzles in the room in a timely manner. Maintain long term customer relationships and advised customers on purchases and promotions.
Half Price Books Inc.
Customer Service
Representative
March 2019- Present
Provided top notch customer assistance via emails using VisNetic MailFlow in order to complete customer's orders and website support. Diligently answer customer phone calls for various orders and customer feedback. Aided in store support regarding technical issues as well as daily operations.
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