Front Office Desk
Resume:
MA.CRISTINA L. REPATO
#***D Pangasinan St. Sto. Cristo
Quezon City, Metro Manila, PH
********.*********@*****.***
OBJECTIVE:
I am seeking an opportunity to show my abilities for achieving absolute satisfaction from guests and contributing to the growth of the company. I am confident that I can achieve high rates of customer satisfaction by interacting with guests for quick resolutions to their problems and providing high quality services.
SUMMARY OF QUALIFICATIONS:
I am a Hardworking, Flexible, Responsible, Honest, Trustworthy, Friendly, willing to learn in different aspect of work
EDUCATION:
Tertiary: Lyceum-Northwestern University
Bachelor of Science in Tourism-Hrm
Nancayasan Urdaneta City, Pangasinan
2013 - 2017
Secondary: Aguilar Catholic School
Aguilar, Pangasinan
2009 – 2013
Primary: Aguilar Central School
Aguilar, Pangasinan
2003 – 2009
WORK AND OTHER RELATED EXPERIENCES:
Capitol Resort and Hotel : (May 5-21,2014)
Capitol Compound, Lingayen, Pangasinan
Housekeeping - Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing of hotel rooms and halls.
Ensure and monitor the supplies from the candy corner before it runs out.
Welcome guest and provide them complimentary drinks and cookies.
Food and Beverage- Serving the guest foods and assist them.
Front desk- Responsible for handling front office reception and administration duties, including greeting guests, offering them a beverage, answering phones, handling company inquiries.
Ciudad Elmina Restaurant and Fishing Village: (May-June, 2017)
Bacayao Norte, Dagupan City, Pangasinan
Food and Beverage- is responsible for maintaining high quality of food and service, food costing, managing restaurants, bars,
Front Desk Receptionist - Welcoming the guests and handling guest’s complaints.
Table Skirting - is defined as draping a table with a table cloth in order to give the table a formal and elegant look.
Fairways and Bluewater Newcoast Boracay: (November-December 2016)
Malay Aklan Boracay, Philippines
Food and Bevarage- is a process of preparing, presenting and serving of food and beverages to the customers through restaurants.
Housekeeping - Making beds, replenishing linens, cleaning rooms and halls.
Ensure the cleanliness and orderliness of hotel rooms.
Concierge- Assisting Guest by Arranging Tours and Restaurant Reservation.
EMPLOYMENT BACKGROUND:
-Rural Health Unit (Admin Aide III)
(Poblacion Aguilar, Pangasinan) March 1, 2018- March 30, 2019
-McDonalds Mangatarem (Guest Experience Leader)
(Mangatarem, Pangasinan) April 1,2019 – March 17, 2020
SKILLS:
Time Management, Communication, Willing to learn in different aspects of work, Bed Making, Table Skirting, Decision Making,Self-motivation.
Leadership,Food Service Operation.
SEMINARS ATTENDED:
February 25-27, 2016: Tour Guiding
Villa Escudero, Plantations and Resorts
San Pablo City, Laguna, Philippines
Kamay ni Hesus
Lucban, Quezon Province Philippines
October 9-10,2015 SALCI (Sky Aviation Learning Center Incorporation)
Philippine Airlines, Pasay City
October 7-8 2013 Hotel Familiarization
The Manor Hotel
Camp John Hay Baguio,City
February 10, 2015: Strategic Management for Hotels & Restaurants,
Catering & Banquet Management,
Bar & Beverage Management
Lyceum-Northwestern University
Tapuac District, Dagupan City
June 18-22, 2018: WAH for Clinics’ (wah 4c) Electronic Health Record Module 1
Wireless Access for Health Digital Health Platform
(Aguilar Rural Health Unit) Aguilar, Pangasinan
CERTIFICATES AND AWARDS:
Champion in the Table Skirting Competition & Table Set-up Competition
Certificate of Completion (600 hours) OJT in Fairways and Bluewater Hotel
Certificate of Completion (120 hours) OJT in Ciudad Elmina Restaurant
Certificate of Completion (120 hours) OJT in Capitol Resort and Hotel
Certificate of Appreciation for being Assistant Stage Event
Certificate of Participation in Strategic Management For Hotels & Restaurants
Certificate of Participation in Catering & Banquet Management
Certificate of Participation in Bar & Beverage Management
Certificate of Participation in Leadership Training Seminar-Workshop
Certificate of Appreciation for Tour Guiding and Seminar
Certificate of Participation in Transport to Workplace Program
Certificate of Participation in Learn and Leisure Program
Certificate of Completion for WAH (Wireless Access for Health)
PERSONAL INFORMATION:
Nickname : Chris
Gender : Female
Age : 23
Date of Birth : January 2, 1997
Place of Birth : Aguilar, Pangasinan
Civil Status : Single
Citizenship : Filipino
Languages : Filipino & English
Height : 5’4
REFERENCES:
Angelito D. Quitlong
IT Support Staff – MPM Consulting Services Inc.
Quezon City, Metro Manila
Elaine Joy P. Flores
Risk Management Support Staff – BPI/MS Insurance Corporation
Makati City, Metro Manila
Richard Mart R. Gonzales
Costumer Service Associate - VXI Panorama
Quezon City, Metro Manila
MA. CRISTINA L. REPATO
MA.CRISTINA L. REPATO
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