Customer Care Executive
Resume:
Name- PRIYA SINGHAL
Phone: +91-999*******
Email id: **************@*****.***
EDUCATION
Masters in Business Administration in Human Resource (major) and Marketing (minor) specialization from GGSIPU, New Delhi in 2015
BBA (G) from GGSIPU in 2013
Class 12th (Commerce with Physical Education) from Shiv Vani Model Sr. Sec. School (CBSE board) in 2009
Class 10th from Shiv Vani Model Sr. Sec. School in 2007
WORK EXPERIENCE
Sep 2019– Till now, Accenture (Verizon US process) (Knowledge Engineer)
Handling dual chats.
Taking minimum 30 – 40 chats in a day.
Taking care of vulnerable customers and providing end to end resolution.
Maintaining data protection.
Maintaining quality with 100% accuracy.
Maintain multi-task, priorities and manage time effectively
March 2017 – December 2018 WNS Global Services- Sr. Customer Care Executive (International Inbound process LENDING STREAM (UK PROCESS))
Handling international loan process of Lending Stream with all kind of customer queries.
Providing financial advice and resolution for managing finances.
Taking Collection calls and providing solutions on call.
Keeping transparency with all the data.
Keeping data protection under DPA of UK.
Maintaining professionalism and building trust with customers.
Maintaining quality with 100%.
Jan 2016 – Jan 2017 Grofers India Pvt. Ltd. - Customer Care Executive (Inbound)
●Receiving feedback (written and verbal) with courtesy and ensure immediate action towards their concerns
●Effectively manage a large number of Incoming Calls
●Provide accurate, valid and complete information by using the right methods/tools
●Follow communication procedures, guidelines, and policies
●Always try to go an extra mile to enhance Customer Experience
●Build sustainable relationships of trust through open and interactive communication
●Provide accurate resolutions over more than 100 feedback (tickets) a day
●Maintain quality and professionalism.
Promoted as Customer Care Executive (Emails)
Handle customer complaints, inquiries and feedback via e-mail.
Take judgment calls and manage a unique situation.
Ensure complete resolution of customer issues within a fixed period.
Completed internship in GREEN TREE ADVISORY SERVICES as Management Trainee from
26 Nov - 28 Feb'2015
●Handling end to end Recruitment Process of middle and senior level management (BFSI sector)
●Taking requirements from client to develop position profile and to understand overall need and requirement ( Description, salary, timing, etc)
●Posting Job Descriptions on job boards and tracking posting status and results
●Search through different Job Portals and screening candidates Resume for further process
●Contacting candidates, following up with them and managing their pipeline
●Scheduling interview and briefing candidates before and after the interview
●Maintaining timely documentation of all the conversation with candidates within the internal database
●Assisting and generating leads from conversations with candidates
PERSONAL DETAILS
Name Priya Singhal
Father’s name Mr. Umed Singh Singhal
Gender Female
Marital status Single
Hobbies Dancing, exploring new places.
Date of birth 23rd Nov 1991
Language English & Hindi
DECLARATION
I hereby declare that the above particulars are true and correct to the best of my knowledge and belief.
(PRIYA SINGHAL)
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