Manager Assistant

OMER PARMAKSIZ

*PERSONAL INFORMATION

Nationality: TURKISH

Date of Place: Zaviye / Libya

Date of Birth: 24/10/1981

Marital Status: Married

Mobil no.:009**********

E-Mail:****.**********@*****.***

Work Experience

Golden Dragon Group of Restaurant Hasan Kolcuoglu Turkish restaurant Assistant Restaurant Manager

November 2016 to present

Dealing with the top VIP guest.

Provide personalized service to each guest. Train the employees. Solve the unusual situations. Supervise the Lounge attendances.

Dealing with suppliers and constructors making business plan and promotions Handling the guest complaint efficiently. Prepare action and career development plans. Maintains staff by recruiting, selecting, oriehnting, and training employees. Communicate effectively between the line staff, managerial level and the other departments. Aspire Katara Hospitality DOHA,QATAR

Restaurant Supervisor

January 2013 to 2016

Dealing with the top VIP guest.

Provide personalized service to each guest. Train the employees. Solve the unusual situations. Handling the guest complaint efficiently. Prepare action and career development plans. Maintains staff by recruiting, selecting, orienting, and training employees. Communicate effectively between the line staff, managerial level and the other departments. Aspire Katara Hospitality DOHA,QATAR

Restaurant Captain

March 2011 to December 2012

Providing outstanding customer service, serving to guests food & beverage. Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities. Taking the reservations opening and closing the restaurant. Controlling the item in the bar to not spoiled, Controlling the bar cost and restaurant cost.

Marti Myra Hotel KEMER /TURKEY

Restaurant Captain

March 2010 to 2011 February

Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, co-ordinating, and enforcing systems, policies, and procedures. Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities. Departmental meetings and promotional plans responsible for the training of service staff to assist in any upcoming events and promotion in the restaurant Turkiz Hotel KEMER/ TURKEY

Restaurant Captain

April 2008 to November 2010

Providing outstanding customer service, serving guests food & beverage, currently in training. Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities. Co-ordinating with receptions and following the company policies and procedure. Turkiz Hotel Kemer/ TURKEY

Waiter

November 2004 to March 2008

Fine Dining restaurant, serving guests food & beverage, assisted in training new staff members. Opening and closing the restaurant. Preparing the sections, room service, taking order in room service. Preparing the restaurant according the reservations Turkiz Hotel KEMER/TURKEY

Assistant Waiter

December 2002 to October 2004

Worked in Room Service, La Terrase Restaturant, Mini-bar, The Grill; providing guests food & beverage service.

Education

ANATOLIA UNIVERSITY Tourism And Hotel Managment

Diploma –Paused

September 2000–June 2002

Major: Restaurant Service

Military Service

Completed in Jandarma General Building, Ankara November 2004 –March2006 Skills and Competencies

Great creative problem solving and ability to quickly evaluate alternatives and decide on a plan of action.

Working in a team and can work long shifts during hard circumstances.

An expert in solutions, good client relations and respectful at all times senior and junior.

Ability to work in diverse environments and with diverse groups.

Extensive knowledge of hospitality etiquette, food preparation, and customer service training. Languages

Language Understanding Speaking Reading Written

Turkish Native Native Native Native

English Fluent Fluent Fluent Fluent

Arabic Fluent Fluent

*Objective:

To share my experience and to lead the people with confidence and motivation. Experience is centered mostly in training, promotions, public relations and communication. Organize events, & loyalty programmed for Hospitality industry. For various services oriented several years of experience in Administration, Supervision, Handling people & motivation. Handles training for newly hire associates, Handling Objections; different types of Customers and lead generation and achieve my goals and climb the hierarchy ladder. And a new challenging post in my hospitality career in Food and Beverage Department

*Profile:

I have a good experience in the Food and Beverage operation, Handling guest complaints, guest satisfaction, good cooperation between the Food and Beverage and other departments related especially Kitchen, Engineering and House Keeping. I have grown my career by moving to more challenging roles and worked with a range of clients.

*Professional Training Courses:

100% Leaders Training (Turkiz Hotel Kemer /TURKEY) Up selling Technique Training BOB BROWN (Aspire Katara Hospitality DOHA/QATAR) Thanks letter form General Manager for Every Guest Leaves Satisfied

(Aspire Katar Hospitality DOHA/QATAR)

Restaurant reservations system

Excellence Service Workshop

Wine Academy (Gianaclis Academy)

Fire Fighting and Rescue Traning.

İso 9001 training .

Food Handling Training

*Computer Skills:

Oral and written Communication, Training, Hosting, Sales Dialogue, Computer Literate Computer Skills :( MICROS, FIDELIO, WORD, EXCEL, POWERPOINT) Duties and Responsibilities:

• Taking full in charge of the restaurant

• To conduct Departmental opening/closing down procedures according to shift allocation

• To systematically check all Taking full in charge of the restaurant

• To conduct Departmental opening/closing down procedures according to shift allocation To systematically

• To supervise the work of restaurant waiters and waitresses providing assistance and support and taking corrective measures should the standard of work deviate from company standard

• To regularly check the reservation system to ensure that all reservations are monitored

• To ensure any VIP or special requirements are provided according to their needs

• To carry out the daily briefing and 15 minutes training to all the restaurant staff

• To hold and assist the manager of the department in any meetings

• To assist in building and maintaining as efficient team of staff by taking active interests in their welfare.

• To assist in maintaining discipline in the department

• To assist in any upcoming events and promotion in the restaurant

• Personally handles guest complaints

• Responsible for ensuring proper coverage of staff during operation time

• Doing departmental meetings and promotional plans

• Responsible for the training of service staff

• Handling all guests reservation for the restaurant REFERENECES

Sukru Aygun Turkiz Hotel F&B Manager Kemer/Turkey +902********* Burak Orkut Akka Antedon F&B Manager Antalya/Turkey +902********* Abdullah Aydin Vouge Hotel F&B Manager Bodrum/Turkey +902********* Yahia Merhij AKH Outlet Manager Doha /Qatar 66090885 Mutlu Kilic Sukar Pasha Restaurant

Assistant Manager

Doha/Qatar 70064342

Hadi Wannus Aspire Katara Hospitality F&B

Manager

Doha/Qatar 55471637

Thank you for your attention and time, hoping that the above meets your Satisfaction and looking forward to join your team Omer Parmaksiz

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