Customer Service Representative
Resume:
Danny Prosperi
Humble, TX. **338
*********@*****.***
SUMMARY
Administrative/Customer Service Professional with a Bachelors in Business Administration with
over 15 years customer service oriented employment.
Reliable, trustworthy, hardworking and
customer focused. I work with a high degree of attention to detail and accuracy.
EMPLOYMENT
Alorica/Apac
2013-2018
CVS/Caremark Insurance
Helped customers with insurance inquiries
Assisted pharmacists and doctors to allow prescriptions to pay for members
Promoted to Tier 2 support assisting agents with escalated inquiries
Awarded perfect attendance 2-3 years running
Achieved Stars Program since inception.
Geek Squad
Worked on major retailing contract providing support for laptops, personal computers, and tablets
Zeeshan Corporation 2010-2013
Shift Manager Convenience Store
Provided customer service in all areas and departments.
Handled the paperwork of all employees and made sure the previous day s revenues were accounted for.
Ordered and maintained the inventory for the store. Researched prices of the inventory or gas to stay competitive within the marketplace. Progressed to this position from customer service representative.
Maersk Line
2006-2009
Import
Provided customers with reliable feedback on timing of shipments via vessel, rail, and truck.
Tracked shipments to verify where the projected shipments were going.
Distribution
Traced and monitored shipments according to assigned ports, logged customs entries, printed and processed all bills of lading including transshipments within my assigned ports.
Maintained 3 ports which consisted of at least 15 manifests going out per week. Consolidated these 3 ports to expedite the manifesting process.
Made daily phone calls to freight forwarders, shippers, etc. in order to attain proper documentation to prevent delays. Consistently contacted these freight forwarders, shippers, etc. prior to the day the documentation was actually required to expedite the process.
Made sure the proper documentation was present on bills of lading before sending the manifests to customs.
EDUCATION
Bachelor of Arts, Business Administration / Marketing
Stephen F. Austin State University, Nacogdoches, TX December 1995
Contact this candidate