Danny Prosperi

**** ******** ****

Humble, TX. **338

832-***-****

adfbb2@r.postjobfree.com

SUMMARY

Administrative/Customer Service Professional with a Bachelors in Business Administration with

over 15 years customer service oriented employment.

Reliable, trustworthy, hardworking and

customer focused. I work with a high degree of attention to detail and accuracy.

EMPLOYMENT

Alorica/Apac

2013-2018

CVS/Caremark Insurance

Helped customers with insurance inquiries

Assisted pharmacists and doctors to allow prescriptions to pay for members

Promoted to Tier 2 support assisting agents with escalated inquiries

Awarded perfect attendance 2-3 years running

Achieved Stars Program since inception.

Geek Squad

Worked on major retailing contract providing support for laptops, personal computers, and tablets

Zeeshan Corporation 2010-2013

Shift Manager Convenience Store

Provided customer service in all areas and departments.

Handled the paperwork of all employees and made sure the previous day s revenues were accounted for.

Ordered and maintained the inventory for the store. Researched prices of the inventory or gas to stay competitive within the marketplace. Progressed to this position from customer service representative.

Maersk Line

2006-2009

Import

Provided customers with reliable feedback on timing of shipments via vessel, rail, and truck.

Tracked shipments to verify where the projected shipments were going.

Distribution

Traced and monitored shipments according to assigned ports, logged customs entries, printed and processed all bills of lading including transshipments within my assigned ports.

Maintained 3 ports which consisted of at least 15 manifests going out per week. Consolidated these 3 ports to expedite the manifesting process.

Made daily phone calls to freight forwarders, shippers, etc. in order to attain proper documentation to prevent delays. Consistently contacted these freight forwarders, shippers, etc. prior to the day the documentation was actually required to expedite the process.

Made sure the proper documentation was present on bills of lading before sending the manifests to customs.

EDUCATION

Bachelor of Arts, Business Administration / Marketing

Stephen F. Austin State University, Nacogdoches, TX December 1995

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