Desktop Support Engineer
Resume:
Joe H. Simpson
Columbia, South Carolina 29212
*********@**.**.***
desktop support qualifications
** ***** ** ******* ******** with strong PC deployment and troubleshooting skills. Performed all Desktop and end user installation, troubleshooting, repairs, and support, both on-site and remotely for multiple user network locations. Comp TIA A+, Security Certification. Motivated team player who communicates positively with end users of all technical levels, and takes ownership of issues until satisfactory resolution is achieved.
Dell Server Field Engineer II. Serviced Dell/EMC Pro Support Warranty customers. Utilize ConnectWise. DELL Desktop PC, Install / Support, Patching, Imaging Expert. Laptop and Desktop Break / Fix. Linux Firewall Administration, Cisco routers and switches, firewalls. Four years of servicing 700 workstation call center for USARMY at Fort Jackson. Serviced BC/BS, local area hospitals, state agencies and other high profile clients. Secret Clearance.
Set up and configured Windows Servers 2003-2019. Delivered high level of business uptime with Windows Desktop 7, 8, and 10, Active Directory, SCCM, MS Exchange, SQL, SharePoint, and all Microsoft Products. Skilled in virtual machine environments, VMWare Express. Utilize/install Cisco firewalls, WAPs, routers and switches. Skilled in Network Management. Telecom and VoIP experience. Troubleshoot and repair printers, scanners and other hardware.
Restored technical service and resolved equipment problems through ability to quickly perform root cause analysis. Responded, resolved and followed up in timely manner to customer inquiries. Tenacious problem solver with extensive experience in client diagnostics, LAN/WAN strategic planning, installation/configuration, operation and maintenance. Administer ticketing systems efficiently, interface with vendors, monitor, report and document customer issues.
In depth systems administration of security practices, including antivirus policies, Malware detection and removal, UTM (Unified Threat Management), IDS, implementing network monitoring for malicious activity and content filtering. Adept at Disaster Recovery and scheduling incremental data backup.
areas of technical expertise
Systems Installation/Upgrades
LAN/WAN configuration
Linux Firewall Administration
Cisco Websense Content Filtering,
QoS, routers and switches, firewalls
New Computer Deployment
Developing Images for Cloning
TCP/IP, DNS, DHCP
Active Directory Setup/Maintain
Proxy Server/Content Filter
Microsoft Server 200x-Current
Small Business Server
Malware/Virus Removal
Installation of SQL
Windows 10, Office 365
Microsoft Operating Systems
Remote Desktop User Support
Disaster Recovery
certifications
Comp TIA A+, Security+
MCSA ( In Progress)
Dell Premier
GIS Advanced ARCview
employment history
Digital systems redesign, (DSR), LLC, Columbia, SC (2019-Present)
Owner and Independent IT Services Provider and Consultant
Provide on-site and remote IT services to small businesses. Clients include Automotive companies, Mortgage and Insurance Companies, CPA's, Attorneys, and Medical Practices.
Joe H Simpson page 2
Consult, diagnose client needs, sell, implement and install MS Small Business Servers 2019 for multiple small businesses, complete with exchange, domain controller, and internet security, (IIS). Repair laptops, mobile devices, printers. Replace obsolete network to provide ability to expand.
Unisys Corporation, Columbia, SC (2015-2019)
Dell Server Field Engineer II
Serviced Dell/EMC Pro Support Warranty customers, including major US Government Military Bases and Agencies.
Obtained Secret Clearance at Savannah River Site. Serviced BC/BS, local area hospitals and state agencies. Maintained 700 workstation call center for US ARMY and other high profile clients. Promoted three levels during tenure.
Developed and perfected USB Imaging System for Unisys workstations.
Organized and repaired multiple shipments of Dell Servers under warranty for Flex systems; Used
tech direct to ensure part shipments and repaired servers met production deadlines.
Re-imaged hundreds of PC workstations from Win7 to Win 10 for Call Center in Augusta GA.
Re-calibrated several handheld network scanners for Andersen Windows ensuring their functionality to perform warehouse inventory.
Stivers Ford, lincoln, mazda and subaru dealerships, Columbia, SC, Montgomery, AL, ATL, GA (2003-2015)
Systems Administrator/Technical Support, Montgomery, AL (2013-2015)
Solely responsible for all IT Operations for four auto dealerships. Performed all Desktop and end user installation, troubleshooting, and support, both on-site and remotely for 150 user network. Purchased all equipment and peripherals. Installed firewall, proxy server, and content filter (UTM) at all four Stivers' dealerships. Set up and configured all Networks, tablets and mobile devices for management and other users. Trained users in all aspects of operation.
Installed a 100 percent Windows 7 Dell PC Network, replacing Windows XP which provided faster, more reliable work stations.
Led dealerships' IT renovation project. Managed the tear down and relocation of workstations and peripherals to trailers, and the start-up, including purchasing, installation and configuration of all hardware and software platforms for the newly renovated facility, while maintaining business up-time.
Implemented a new wireless LAN (WLAN) with four Cisco access points which provided a seamless, wireless network for entire dealership.
Upgraded LAN to an all Cisco network, increasing network speed 10 times.
Systems Consultant/IT Support, Columbia, SC (2003-2013)
Provided desktop support and end user troubleshooting primarily on a remote basis. Performed all recommendations, purchasing, set up and configuration. Monitored all hardware and software during monthly on-site consultation and administration visits. Installed firewall, proxy server, and content filter (UTM) at all Stivers' locations.
Initiated remote desktop support for four auto dealerships with approximately 100 users, resulting in significant cost savings and improved workflow efficiency.
Digital systems redesign, (DSR), LLC, Columbia, SC (2003-2013)
Owner and Independent IT Consultant (Stivers was a major clent)
Provided on-site and remote IT services to additional small businesses, while also being retained by Stivers. Clients included Mortgage Companies, CPA's, Attorneys, and Medical Practices.
Implemented and installed MS Small Business Server 2003-2007 for multiple small businesses complete
with exchange, domain controller, and internet security, (IIS).
Store My PC, Columbia, SC (2002-2003)
Online backup and recovery business.
Chief IT Administrator
Developed Veritas Net backup software for client use over the internet.
County of Charleston, Applied computer services (acs) (2000-2002)
Desktop Support Specialist/AV Engineer
Implemented PXE server system for Altiris remote imaging system.
education
appalachian state University, Boone, NC
BS Environmental Policy and Planning, Interdisciplinary Studies; Minor in Geology
Contact this candidate