Manager Project

Gavin Herholdt (BBA, CIPM, MPM)

Location: West Vancouver, British Columbia

Email: *********@*****.*** - Tel: 778-***-****

LinkedIn: https://www.linkedin.com/in/gavinherholdt/ PROFILE

A detail and results orientated, self-motivated International Program/Project Manager, Management Consultant and IT Executive, with a proven history of successful Consulting, Management and Project Delivery of operations, solutions, services, products, applications and technology/infrastructure solutions.

Managed projects and portfolios worth more than $5m and $3bn respectively.

Internationally, ~30 years’ experience including ~20 years in Consulting, Program and Project Management across diverse business functions, and international industry verticals (Public/Private Sector, Banking/Financial Services, Insurance, Government, Retail, Medical/Hospital, Hotel/Hospitality, Media, Agriculture and Manufacturing, FMCG, MLM, E-Commerce & IT).

Experienced in managing international, vendors, service providers, and cross-functional teams of 50 or more resources and vendors, and be a liaison between business, technical, non-technical and support teams.

Implemented international projects engaging implementation partners and vendors spanning multiple international geographies, inter-dependencies and industry verticals – including Business Case, SOW/Charter, Functional and Technical Spec, Schedule/Plan, Progress, Budget and Benefits definition and realization, etc..

Operational and IT solution design experience on in-house and hosted (SaaS/PaaS) solutions and platforms - SAN, Switches, Backup, Networking and platform/solution/service providers up to and including enterprise level systems and solutions. Strong technical background spanning ~30 years.

Performed tasks central to program and project definition, management and progress including Scheduling, Budgeting and Accounting, Communication, Vendor and 3rd party provider Management, Stakeholder and Resource engagement and Management as well as process and solution architecture definition and verification.

An effective communication, both written and verbally, at all levels within an enterprise. Initiates and runs Steerco’s, status meetings and reporting and RAID logs. Effectively identifies and addresses conflict that may affect project and operations.

SKILLS

● IT / General Management, Program and

Project Management, and Business

Consulting

● ERP, ITSM, Business Continuity,

eCommerce, Geo-location

● Client/Relationship Management

● PCI (Payment Card Industry) Standards and

implementation

● Contract negotiation and mediation

● EPMO/PMO Establishment, Governance

and operations including Project

Management Solutions, Systems and

Methodologies

● Project & Organizational Change

Management

● Effective Risk/Issue and Vendor

Management

● Branch setup and install - planning, layout,

furniture / fittings, construction and

operations

● Effective strategic to platform/solution

alignment and implementation

● Divisional/Business and PMO Budget

Management

● Technology stack solution design,

Implementation and Management

● Effective presenter and communicator

● Contract negotiation and mediation

INDUSTRY VERTICALS

● Banking, Insurance and Financial services

● Retail – Traditional and Cash

● Consulting

● Public Sector / Government

● Construction

● Cannabis, Manufacturing, FMCG and MLM

● IT – Services, Development, solutions

● Healthcare, Hospital and Pharmaceutical

● Agriculture

● Hospitality, Media and entertainment

TOOLS / PLATFORMS / SOLUTIONS

● PM.com, Basecamp, Clarizen, SharePoint

● MS Office including Visio and MS Project

● Acumatica, Sage, SAP (on-prem / in cloud)

● POS / Media boards

● Cisco, AVF, Mailmarshal, Firewalls

● eCommerce and GIS

● Remedy

● Agile, PMBoK, STREAM, Prince2

● SDLC / ITIL / ITSM

● SaaS / PaaS

EDUCATION / QUALIFICATIONS / ACCREDITATION

● Degree: Bachelor of Business Administration – Project Management Major: Almeda University, 2004

● Master Project Manager (MPM): International Project Management, 2009

● Certified International Project Manager (CIPM): International Project Management Commission, 2009

● Certificate: Project Management: Tshwane University of Technology, 2006

● Certificate: Project Management: WITS Business School, 1998

● Accreditation: American Academy of Project Managers (AAPM) – 2011 PROFESSIONAL EXPERIENCE

REW Consulting Ltd (Canada) – Associate Project and Management Consultant May 2020 - Present

In the role of Project and Management Consultant, Gavin is assisting customers with the preparation and submission of RFI’s and Proposals as well as Business Case and Solution development for PaaS/SaaS solutions to be implemented at a global level focusing on best-of-breed ERP solutions in the Finance, Agri, Manufacturing and Supply Chain markets

NexTec Operating Corp, USA/Canada (Perm) – Snr Project Manager May 2018 to April 2020 Project: Sage ERP implementation projects in the Food, Manufacturing and Cannabis industries.

● Review, selection and establishment of a PM platform (Clarizen). Define and establish standards, policies, procedures and templates aligned to the Sage defined PM methodology (STREAM)

● Senior ERP Project Manager:

o Food industry: 18 months, $2m, 13 USA locations, 130 Users: Finance, Supply Chain, Manufacturing, Warehousing. Process Optimization, Change Management and Training. o Food import and manufacturing: 18 months, $350k, 2 USA locations, 20 Users: Finance, Supply Chain, Manufacturing, Warehousing.

o Cannabis industry: 8 months, $250k, Canada, 30 Users: Cultivation, Finance, Supply Chain, Manufacturing, Warehousing.

● Lead and conduct meetings with vendors, project teams, check-in, urgent and status meetings

● Publish/Present weekly / monthly status report, project health report, budget, risks and issues.

● Prepare and present the product roadmap and strategy.

● Monitor and report key project constraints – Scope, Time, Cost, Risk, and Resources. Life HealthCare Hospital Group (Contract) – Program Manager Nov 2017 – Apr 2018 Implement a cyber and data security solution to include Protection of at rest and in-transit data and information including policies, procedures and technologies. Manage all sub-projects relating to the program objectives, including Change Management, Communication, Business process definition and optimization, technology and infrastructure stack

Afgri, South Africa (Contract) – Business Optimization Consultant Jun 2017 – Apr 2018 Investigate and analyse issues relating to policies, procedures, systems and solutions within the IT division. Define, propose and implement recommendations and remediation activities.

● The review and report/remediate all contracts and SLA’s across the IT Division

● Review and optimize Business and IT Process

● Portal and WEB services review, revise and optimize including intrusion and security considerations

● Full end-to-end platform review, optimization and standardizationincluding IT Asset audit and review. Establish and maintain a stable yet redundant platform and network (SaaS / PaaS, Computer room setup and design, LAN (cabled and WiFi), WAN including non-terrestrial solutions, Media solutions and their LAN integration) through to cyber security and data security checks and identification of leaks and solutions to block

McDonalds South Africa (Contract) – IT Director Jul 2016 – Jun 2017 Implementation of Enterprise Monitoring tools (Splunk Log Analytics & Dynatrace) through end-to-end SDLC on SaaS / PaaS. Establish and maintain a 99.9% LAN/WAN solution. Maximise solution up-time in support of the FMCG business. Amalgamate data through an integrated BI solution, allowing the business to verify data for purposes of planning and replenishments. Servers, POS, Printers, routers,

“bumpboards”, switches, extending to technology solutions for the media and display panels for advertising and menu display support and maintenance. Optimize and run server room housing SAP, Exchange, DR, and all branch level data. Hardware replacement project, including server through to restaurant level optimizations and conversions. The setup of a redundant WiFi solution, extending to in- restaurant client WiFi solutions. Manage the setup and install of the eCommerce solution for order placement and fulfilment. As IT Director, my role focused on:

CAPEX / OPEX budget, control and spend – over $14m

IT standards, governance and policies as well as Vendor, Contracts and SLA management

Business Process Mapping and optimisation including PMO Establishment and management as well as data management, BI, Warehousing and integration

Project Managed PCI (Payment Card Industry) implementation on eCommerce and payment gateways including, PayPal, MasterCard and Visa covering local and international credit and debit cards. This interface also extended to handheld devices as well as menu board interfaces within the various sites. It also extended to both at rest and in transit encryption of transactional data (as defined and required for PCI compliance).

Portal, eCommerce, WEB services and ERP (SAP) solution review and optimisation

Define and execute hosted and in-house solutions in support of process (SaaS/PaaS)

Resource Management and mentorship of 15 resources

Project Portfolio Manager: Marketing, Supply Chain, Business, IT, Construction, Contracts, Solution optimisations and upgrades, power and technology-based rollouts, asset audit and capture, management and control of all IT and associated assets across ~250 locations and 3 Head/Regional offices, along with the ongoing support and maintenance thereof.

The definition and standardisation, and subsequent rollout of in-site systems and solutions from multiple versions to a single, internationally recognised and validated platform solution set NeoLife International, Africa (Perm) – IT Director Sept 2013 – Feb 2016 Owner and Project Manager for the rollout of an ERP solution, and to optimise and rationalised the solution making use of a SaaS and PaaS solution to enable geographically dispersed international locations across Africa and Europe including Connectivity, WAN/LAN and desktop solutions, firewalls, routers, etc. and allowing for around 150,000 transactions per hour. This solution, once defined and tested (which took 8 months) was rolled out to all 27 locations in under 9 months and within a $5m budget

Internationally operationalise ERP (Sage X3) – Africa and Europe: 14 countries, 27 locations – $5m

Annual CAPEX / OPEX budget, control and spend – $12.5.m

IT standards, governance and policies, portal, eCommerce and WEB services

Vendor and Contract management, Resource Management and mentouring

Hosting, Business Continuity, Data definition policies, procedures, frameworks along with management and support platforms

Business process definition and optimisation including Finance, Manufacturing, Supply Chain, Pharmaceutical QA, and Retail within the ERP. Multi-language, multi-currency and multi-legislation within the Africa and European geographies.

Training, Change and Communication accountability across all identified markets in West Africa, East Africa, South Africa and Italy.

Management /Project/Programme Consultant (Contract) Jan 2005 – Aug 2013 Gavin fulfilled the role of Management Consultant, Program Manager and Project Manager at various clients, at various locations on a contract basis. Gavin was dedicated to single clients, or worked at multiple clients and multiple locations and on multiple projects. Customer Industry Role Description

House of

Busby

Retail Program

Manager

(ERP)

Business process definition and alignment. Training material construction and deploy. Definition, and establishment of the solution platform (servers, networks, business continuity, etc.) for the ERP solution. Head Office IT platform relocation Project Management

Ster-

Kinekor

Media and

Entertainment

Program

Manager

Digital media solution deployment. Setup, establish and run of PMO function. Definition and verification of the theatre platform, including all networking and voice solutions, in support of the theatre operations, up-to-and-including the receipt and transfer of digital media and movie content, based to the theatres in time for shows

Aon South

Africa

Insurance Project and

Program

Portfolio

Manager

Assume responsibility for the current project portfolio of 27 running projects as well as any new projects that may commence. Manage 3 other Project Managers, allocate and manage, consolidate and report progress.

ConVista

Consulting

Project

Manager

Banking Define, Develop and implement a SAP Commissions solution application.

Intervate Program and

Project

Manager

Retail,

Insurance,

Financial

Services

Managed and ran many projects in this Traditional and Cash Retail group. 2 projects highlights related directly to the IT setup, install as well as organisational change management: HR ERP Implementation. Project fundamentally changed how the company was structured, and how each of the ~15,000 staff members would interact with the HR function going forward. Included: organisational change management, IT platforms and solutions.

The Financial Services system replacement. Included solution, process and change management aligned to the platform solution across the full retail business.

Liberty Life Project

Manager

Insurance Construction, technology, infrastructure, contract and Vendor Management, operationalization of 28 sites for a Division of Liberty Life Insurance extending to the definition of the staffing and role profiles per site based on location, potential client density and specific skill requirements

ABSA

Small

Business

Project

Manager

Banking Optimisation of IT solutions and infrastructure being revised and specifically tailored in support of the new business model. Resource requirements definition, evaluation and union negotiations

Definition and implementation of IT solutions and technologies from servers to desktop, in support of the new business model, across the new branch setup.

Paracon

Consulting

Enterprise

Portfolio

Manager

Public

Sector /

Government

PMO / EPMO Establish and Run. Standards / templates / methodology and reviews as well as PM mentoring and management

NuNet Business Solutions (Perm) – General Manager Apr 2003 – Jan 2005 Project Management of various technology and business-related initiatives. Define and implement technology solutions (networks, voice, computer rooms) for customers Customer Orientated Solutions – Product Manager Jun 2001 – Apr 2003 Product Manager for Remedy solution for both internal as well as external clients. Remedy International

(BMC Software) Country Manager. Project establishment and implementation of Remedy Solution PQ Telesystems – Product and Project Manager Jun 1997 – Jun 2001 Product / Project Manager for the Remedy (BMC Software) solution. Project Manager for a fully interactive, multimedia call centre for a Government Department First Bowrings Insurance Brokers – General Manager IT Jun 1997 – Jun 1999 General Manager and Project Manager for all IT and related projects. Project Managed the setup and installation of group computer room - AS400 and windows solutions. AS400 Systems Owner, Windows and associated business based technical solutions

Ithala Bank – Support Analyst Jun 1994 – May 1997

Support Analyst for all IT and related solutions from desktop to Networking to AS400 and SAP solutions Standard Bank of South Africa – Project Officer Jul 1989 – Jun 1994 Project Management and execution. Systems Development, Technical support and implementation. Systems design, Business Analysist and Technical Advisor for the banking system at a branch level

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