MIS Associate

CURRICULUM VITAE

PRAKASH KUMAR S

E-mail: ******@*****.***

Phone: 759-***-****

CAREER OBJECTIVE

To pursue a challenging career and to be a part of progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in that field with sheer dedication and hard work.

ACADEMIC QUALIFICATIONS

S.NO

DESCRIPTION

BOARD/UNIVERSITY

YEAR OF PASSING

%

1.

B-Tech

PRIST UNIVERSITY,

TANJORE.

2010

8.44(CPGA)

2.

+2

VELUDAYAR

HIGHER SECONDARY SCHOOL

STATE BOARD,TIRUVARUR.

2006

60%

3.

S.S.C

VELUDAYAR

HIGHER SECONDARY SCHOOL

STATE BOARD,TIRUVARUR.

2004

85%

TECHNICAL SKILLS

Visual Basic Application – Creating Macros

MS Excel – Advanced Excel Formulae’s, Pivot Table and Data Analysis, etc.

MS Access – Basic Queries

WORKING EXPERIENCE

RR Donnelley (Apr 2018 - Apr 2020)

DESIGNATION : MIS Associate

PROCESS : Banking Process (Morgan Stanley)

Preparing Daily Report which includes On Time Delivery, Production Response, Estimated Turn Around, Banker Deadline, New Bankers & Utlization Report.

Preparing Weekly Report which includes Status Report, Job Count, Banker Deadline, Production Response, TAT & Weekly Wait Time Tracker.

Responsible for Monthly Reports which includes Productiviy, Touchpoint & Lag Time

Creating Macro for internal Reports.

Responsible for Monthly Scores of all the operators.

Ø Analyzing the complete functionality of the system.

Ø Responsible for database of all the Employees.

AIRCEL (Jul 2015 – Apr 2018)

DESIGNATION : OFFICER

PROCESS : AIRCEL BACKEND PROCESS

Service Assurance

Ø Responsible for database all Quality Assurance functions

Ø Analyzing the complete functionality of the system

Ø Ensure that Quality Assurance process is documented and communicated and adequate to ensure agreed quality levels for the application

Ø Works with process owners to identify the loop holes and ensure any gaps are documented and addressed.

Ø Providing the audit feedback to the CSD team and arrest the gaps.

Ø Facilitates monthly Quality Assurance meetings and maintains agenda

Ø Preparing the FTD MIS on daily basis.

Ø Exposure barring activity for exceeding credit limits cases and outstanding bills

FIRST SOURCE (May 2013 – Mar 2015)

DESIGNATION : CUSTOMER SERVICE ASSOCIATE

PROCESS : AIRTEL BACKEND PROCESS

Number Management System

Responsible for recycling and sharing Airtel Postpaid and Prepaid numbers numbers all over India.

Checking the numbers with all our exclusions like Vanity Numbers, VIP Numbers, MNP Numbers etc.

Preparing the FTD MIS on daily basis.

MMC Infotech (Jul 2012 – Sep 2012)

DESIGNATION : PROCESSING EXECUTIVE

PROCESS : BANKING PROCESS

Credit Card Process

Responsible for Credit Card Verification. (All over India)

Filling KYC documents.

Verifying customer’s ID proof, Address proof and Customer details like Pay slip, Bank Statement and Insurance Policies.

STRENGTHS

Good knowledge in Excel Macro & Advanced Excel Formulae’s.

Ability to automate manual works in Excel using VBA.

Excellent analytical, conceptual, communication, interpersonal and management skills. Ability to interact with individuals at various levels

Ability to manage things confidently.

Self learning capabilities.

PERSONAL INFORMATION

Date of Birth : 14 March 1989

Father’s Name : R.Swaminathan

Languages known : English and Tamil

Permanent Address : 3/173 GRT Garden,

10th cross street,

Tiruvarur. 610 001

Present Address : No 16, Vijaya Nagar,

6th Main Road,

Velachery. 600048

DECLARATION

I hereby declare that all the above furnished details are correct to the best of my knowledge and responsible if anything is found incorrect.

Prakash Kumar S

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