Customer Care Waitress

PERSONAL ATTRIBUTE

To work as Customer Care Representative within a growing organization that offers challenges and the opportunity to grow with the company. I wish to offer professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided.

EXPERIENCE

Waitress – EAGLE PALACE HOTEL, NAKURU KENYA (Oct. 2019 to March 2020)

(RESTAURANT/ COFFEE LOUNGE)

Waitress – SHERATON HOTEL, SHARJAH UAE (Dec. 2017 to Aug. 2019)

(ALL DAY DINNING RESTAURANT)

Waitress/Barista – NAIROBI ROYAL GOLF CLUB, KENYA, (Jan. 2017 to Nov. 2017)

(RESTAURANT)

Waitress – AMAICA RESTAURANTS, NAIROBI, KENYA, (Jan. 2016 to Dec. 2016)

(RESTAURANT/BAR)

Waitress – MOCALOCA COFFEE & LOUNGE, NAKURU, KENYA, (May. 2014 to Oct. 2015)

(COFFEE / LIQUOR LOUNGE)

Waitress – PIVOT HOTEL & CLUB, NAKURU, KENYA, (Nov. 2013 to Jan. 2014)

(RESTAURANT/CLUB)

+Great guests and make them feel comfortable.

+Learn menu items and be able to describe them appropriately to guests.

+Take beverage and food orders.

+Deliver beverages and food in a timely manner.

+Check-in with guests to ensure that everything is going well.

+Clear dirty dishes from table.

+Refill beverages throughout the meal.

+Deliver guest’s bill and thank them for dining at the restaurant.

+Work with other servers and be a team player.

+Receive and process payment for the guest

EDUCATION

Food & Beverage Sales Services: KENYA HOTEL INSTITUTE, NAKURU, KENYA

(Certificate – 2009 –2010)

Cosmetology: CLIPS HAIR AND BEAUTY THERAPY COLLEGE, NAIROBI, KENYA

(Certificate – 2004 - 2005)

Secondary Education (O level): MICHAEL GIRLS HIGH SCHOOL, NAKURU, KENYA (Certificate – 1997 -2000)

SKILLS

+Enthusiastic, excellent and effective communication skills.

+Competent, compassionate and patient

+Ability to work under minimum supervision

+Am amicable presence

+Understand customer needs

+Honest with integrity

+Can work under less supervision

+Good team player

SOFTWARE SKILLS

+Micros F&B PMS

+MS Office

+Internet Surfing

HOBBIES / INTEREST

+Travelling

+Socializing and making new friends

+Dancing

+Reading

REFEREES

Upon Request

JULIE CHAMBURA EMONDE

Passport no: B236547

Mobile: +254-***-***-***

Email: *******@*****.***

Nationality: Kenyan

Languages: English & Swahili

Marital Status: Single

Religion: Christian

Height: 169 cm (5.54 Ft)

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