KARAM AL HAGE ALI
As a General and Operations Manager, I have proved my ability to guide operations and motivate team members by outlining a clear vision and strategy to convey expectations through communication. Delivering over the top customer service while maintaining profitability by managing and controlling expenses and budgets, as well as recommending procedural changes and improvements. While demonstrating a flexible leadership style to foster team engagement, I hold team members accountable to drive results and remove barriers and obstacles.
PHOENICIA RESTO & LOUNGE
GALLOWS RD, VIENNA, va
Responsible for day to day operations, planning and adjusting schedules, checking and updating inventories, ensuring kitchen is functioning well and equipment's are fully maintained.
Ensuring restaurant meets health department expectations.
Planning and managing events: live concerts, weddings, birthdays, business meetings, and general gatherings.
Reversing store from poor performance by processing and revising systems, as well as training programs for employees to maintain accurate service and ensures food quality.
Handling cost, budget, and cash management, monitoring financial records and efficiently analyze end of day reports.
Being recognized for excellence in motivating the team to ensure excellent customer service and to meet company’s procedure with maximizing customers satisfaction.
Boosting restaurant’s yearly sales to meet top management goals.
Lead the team to always achieve goals and exceed expectations to stand above the competition within the industry.
Develop marketing strategies and advertising plans and keep following up with customers in orders to maintain strong customer relationship and gain new customers base.
Maintaining all guidelines involving safety, loss prevention, and cash-handling procedures.
Managing accounts, inventory, and payroll processes.
NOV 2017-DEC 2018
Approved bi-weekly payroll
Preserved accounting records
Processed monthly employee timesheets
Produced monthly invoices based on hours worked compliant with federal contract requirements
MIDDLE EAST & AFRICA BANK - MEAB
JAN 2015-SEP 2017
PERSONAL BANKER/CREDIT OFFICER
Stayed in consistent contact with clients to adjust changes within their financial status and recommended new products, such as various credit cards.
Collected clients’ financial records and relevant documentation.
Prepared reports and financial summaries in order to educate clients about their state of finances.
Interviewed clients, answered questions, and reviewed their financial histories.
Made sure clients’ financial portfolios and investment plans were up to date with the latest and most convenient strategies.
Recommended strategies in order to ensure clients improved their cash management, investment planning and further areas to achieve their financial goals.
Organized and filed records to maintain system efficiency.
Sales in commercial/corporate, housing, and personal loans.
CHRISTINA GLITTERS, LLC
MARCH 2012-OCTOBER 2014
Assisted customers to identify needs.
Suggested new products, negotiated contracts, and closed sales.
Educated team members in implementing a personalized plan to achieve targets.
Counting daily cash, prepared deposits and updated financial records with current totals.
Worked closely with sales personnel in order to assist with routine sales.
Trained team how to correctly connect with customers and build long term relationships.
Identified less profitable areas by monitoring operations.
Classified and filed records in order to keep the system efficient and kept information organized.
Reviewed incoming orders and assigned work to individuals to maintain a flowing schedule.
HARVARD BUSINESS SCHOOL ONLINE
CERTIFICATE IN LEADING WITH FINANCE
Leading Finance is a 6-week, 40-hour online certificate program from Harvard Business School. Leading with Finance helps students understand key financial levers that drive financial performance, examine how the capital markets work, develop a tool kit for making smart financial decisions, and gain the confidence to clearly communicate those decisions to both internal and external stakeholders. The program was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning model.
HARVARD BUSINESS SCHOOL ONLINE
CERTIFICATE IN MANAGEMENT ESSENTIALS
Management Essentials is an 8-week, 35-hour online certificate program from Harvard Business School. Management Essentials takes a distinctive, hands-on approach to management. Participants in this course learn to identify, understand, design, and shape critical organizational and managerial processes as a means of getting work done.
The course focuses on four of the most essential processes for managers: decision-making, implementation, learning, and change. Participants work through real-world challenges faced by managers across a variety of industries and come away with tangible tools and techniques that they can readily apply in their organizations to create higher quality, more efficient work.
HARVARD BUSINESS SCHOOL ONLINE
CERTIFICATE IN GLOBAL BUSINESS
Global Business is a 4-week, 24-hour online certificate program from Harvard Business School. Global Business provides a grounding in the economic, political, and social factors driving global change to help participants assess opportunities, manage risk, and create and capture value for their organization. The program was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning model.
AMERICAN UNIVERSITY OF SCIENCE AND TECHNOLOGY-BEIRUT
Bachelor of Business Administration with a Concentration in Finance
Budgeting and cost control
Event planning and management
Training and development
Leadership and management
Fluent in Arabic & English
Fulfilled a training program, September 2013 to November 2013, at Halawi Exchange Co. in Tyre, Lebanon.
References are available upon request.