Customer Service Representative
Resume:
WORK EXPERIENCE
Customer Service Representative
TeleTech - Sherwood, AR
December 2019 to Present
Handle 75 plus customer interactions per day. Giving detailed, personalized, friendly and polite service to ensure customer satisfaction. Memorized all company products and services to be able to answer customer questions quickly and efficiently. Worked with established customers to increase sales. Listen attentively, solve problems and use tact to achieve win win outcomes. Proven experience providing customer support in presales for FedEx. Peer Support Specialist
Lakeside Behavioral Health System - Memphis, TN
July 2019 to October 2019
Assisted all patients suffering from mental and substance abuse. Facilitate groups with patients. Served as a role model in recovery. Strived to answer questions, solved needs, communicated sincerely to patients in crisis. Built relationships to encourage patients.
Optimistic problem solver. Took vitals signs. Did 15 minute checks on all patients. Put patient vital signs in computer. Answer phone.
Food Server
Soul Fish Cafe - Germantown, TN
May 2017 to July 2019
Package take-out foods or serve food to customers. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Make special dressings and sauces as condiments for sandwiches. Vacuum dining area and sweep and mop kitchen floor. Food Server
Chili's Grill & Bar - Little Rock, AR
August 2016 to December 2016
DEEANNE
CHADWICK
#GREAT CUSTOMER SERVICE
Sherwood, AR 72120
**************@*****.***
Authorized to work in the US for any employer
Clean and sanitize work areas, equipment, utensils, dishes, or silverware. Store food in designated containers and storage areas to prevent spoilage. Operate cash register, handle money, and give correct change. Package take-out foods or serve food to customers. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Vacuum dining area and sweep and mop kitchen floor. Scrape leftovers from dishes into garbage containers. Food Server
Chili's Grill & Bar - North Little Rock, AR
May 2016 to November 2016
Distribute food to waiters and waitresses to serve to customers. Operate cash register, handle money, and give correct change. Package take-out foods or serve food to customers. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Vacuum dining area and sweep and mop kitchen floor. Scrape leftovers from dishes into garbage containers. Food Server
Chili's Grill & Bar - Memphis, TN
June 2016 to August 2016
Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads. Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items. Distribute food to waiters and waitresses to serve to customers. Operate cash register, handle money, and give correct change. Stock cupboards and refrigerators, and tend salad bars and buffet meals. Package take-out foods or serve food to customers. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Make special dressings and sauces as condiments for sandwiches. Vacuum dining area and sweep and mop kitchen floor. Scrape leftovers from dishes into garbage containers. Stir and strain soups and sauces.
Sales Associate/Cashier/Customer Service
Blackie's Vapes - Memphis, TN
July 2014 to August 2016
Greet, guide and assist customers in finding merchandise. Create appealing visual displays of products to be sold. Upsale products. Act as owners first point of contact with customers. Screen telephone calls, inquires, request and handle them when appropriate.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Restaurant Hostess
Blackie's Vapes - Bartlett, TN
August 2015 to July 2016
Greet and seat all customers in a professional and friendly manner. Serve as the first point of all customer contact on the phone or in person. Inform management of any special customer request. Assist in preparing the dining room for any upcoming functions.• Answered and monitored phone calls
• Booked and confirmed reservations
• Seated guests
• Accommodated and managed large parties
• Took customers' orders
• Provided excellent customer service
• Trained new employees
Receptionist
Hawks Insurance - Jacksonville, AR
June 2010 to May 2014
Greet visitors. Answer multiple phone lines and in person request. Maintain reception area in a neat and organized fashion. Data entry. Take payments
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Schedule and confirm appointments for clients, customers, or supervisors. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Bartender/Server
Hawks Insurance - Cabot, AR
February 2011 to January 2014
Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons. Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Plan, organize, and control the operations of a cocktail lounge or bar. Serve snacks or food items to customers seated at the bar. Arrange bottles and glasses to make attractive displays. Collect money for drinks served.
Medical Transcriptionist
Professional Transcription Services - Jacksonville, AR December 2003 to October 2006
Take dictation using shorthand, a stenotype machine, or headsets and transcribing machines. Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.
Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries. Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material.
Set up and maintain medical files and databases, including records such as x-ray, lab, and procedure reports, medical histories, diagnostic workups, admission and discharge summaries, and clinical resumes. Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, and operating office machines. Receive patients, schedule appointments, and maintain patient records. Answer inquiries concerning the progress of medical cases, within the limits of confidentiality laws. Receive and screen telephone calls and visitors.
Front Desk/Housekeeping
Canterbury Inn and Suites - Jacksonville, AR
July 2003 to October 2006
Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers. Compute bills, collect payments, and make change for guests. Review accounts and charges with guests during the check out process. Transmit and receive messages, using telephones or telephone switchboards. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Deposit guests' valuables in hotel safes or safe-deposit boxes. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Date-stamp, sort, and rack incoming mail and messages. Home Health Aide
Rebsamen Regional Medical Center - Jacksonville, AR February 2000 to August 2003
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Check patients' pulse, temperature, and respiration. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. EDUCATION
High School Diploma in General Studies
Jacksonville High School - Jacksonville, AR
1986
SKILLS
Clerical
English Language
Writing
Active Listening
Customer and Personal Service
Reading Comprehension
Speaking
Time Management
Computers and Electronics
Service Orientation
Monitoring
Social Perceptiveness
Active Learning
Transportation
Food Production
Medical Terminology
Medical Office Experience
Microsoft Office
Microsoft Word
Microsoft Powerpoint
EMR Systems
EHR Systems
Medical Records
Front Desk
Van Driver
Computer Literacy
Cash Handling
Cashiering
Calculator
Customer Support
Customer Service
Call Center
Data Entry
CSR
Medical Office Experience (1 year)
EMR Systems (1 year)
Time Management (10+ years)
Computer Skills
Phone Etiquette
Communication Skills
Animal Care
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Communications (10+ years)
Medical Scheduling
Transcription
HIPAA
Pre-sales
Statistics
Hospital Experience
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