SUSAN P. WARD

678-***-**** adfaat@r.postjobfree.com

Atlanta, Georgia 30342

SALES & OPERATIONS PROFESSIONAL

Business Development Mortgages & Lending Strategic Planning

Dedicated, results-driven leader with the experience, educational credentials, and passion to transition from a successful Travel & Tourism career into a full-time position in the Mortgage industry. Exceptional “deal-closing” skills; capable of identifying customers’ wants, needs, and qualifications in order to implement on-time practical strategies and solutions. Solid communication, presentation, and negotiation skills with a mindset for producing stellar results, outperforming the competition, and mentoring team members to peak performance.

Reputation for integrity, reliability, and accountability with the attention to detail, initiative, and determination to produce results above and beyond what is expected. Core strengths include:

Leadership & Team Building

Organization & Planning

Analytical Problem Solving

Sales & Marketing Strategy

Research & Analysis

Strong Presentation Skills

Process Optimization

Motivated Self-Starter

Time Management

Effective Communication

Customer Relations

Quality Assurance

CAREER SUMMARY

Custom Travel Advisors, ; Atlanta, GA 2008 to Present

Owner / Luxury Travel Consultant / Affiliate of Coastline Travel Advisors

Serve high net worth clientele and collaborate with airlines, hoteliers, and tour operators worldwide to coordinate air travel, accommodations, and excursions; conduct extensive research and create bespoke travel itineraries with great precision and creativity.

Generate and deliver transformative sales strategies, identify new opportunities, drive brand awareness, and accelerate revenue growth.

Build rapport and trust with clients to evaluate expectations, budgets, interests, and activity levels.

Create detailed checklists to plan and organize bookings, process payments, and ensure all transfers, tour operators, and guides are prepared and on-time for each activity.

Maintain communication with clients before, during, and after travel to answer questions, resolve problems, and address issues quickly.

Train, mentor, and manage two employees to ensure favorable sales strategies, strict compliance with corporate guidelines, and adherence to operating procedures.

Deploy proactive processes, systems, tools, and metrics to improve productivity, optimize performance, and maximize profitability.

Cultivate and maintain loyal and longstanding client relationships and generate leads through tireless prospecting, consistent follow up, networking, and customer referrals.

Selected as one of 73 travel advisors chosen by Virtuoso from over 7,300 members to work with Merrill Lynch as part of the ML “Life Priority” program to enhance retirement planning with travel.

Consistently recognized for excellence in job performance, sales production, and customer service, with annual sales exceeding $1.5 million and Top 10 Producer honors in the U.S. (out of 500 travel agents) for Coastline Travel Advisors.

CruiseOne; Atlanta, GA 1994 to 2008

Franchise Owner / Travel Consultant

Managed three direct reports and all day-to-day business operations for a high-volume travel franchise catering to clients looking for one-of-a-kind vacations and personalized service.

Developed an internal CRM to manage client information prior to corporate software advances, when CruiseOne relied primarily on antiquated methods of communication and data organization.

Honored as one of the Top 5 Sales Producers in the nation out of 500 franchises as a result of proven sales strategy, effective closing skills, efficient up-selling, excellent communication and interpersonal capabilities, and unwavering professionalism.

Charter Properties; Atlanta, GA 1990 to 1992

Shopping Center Manager

Oversaw all daily business operations for six strip mall centers; duties included collecting rent, scheduling personnel, advertising and marketing properties, managing budgets and expenditures, ensuring exceptional customer service, and guaranteeing compliance with safety guidelines.

Susan P. Ward

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CAREER SUMMARY (Continued)

Carter & Associates; Atlanta, GA 1988 to 1990

Assistant Mall Manager, Cumberland Mall

Spearheaded daily operations for a large-scale shopping mall with responsibility for rent collection, employee oversight, planning and scheduling, facilities maintenance, budgeting and forecasting, marketing, customer relations, and safety compliance.

Acted as primary liaison between mall management and tenants, collecting information relevant to process and facility improvements.

Created multiple spreadsheets that retrieved and stored data on tenant sales and productivity in order to assess accurate rent amounts.

JMB Realty Corp; Atlanta, GA & Huntsville, AL 1987 to 1988

Assistant Mall Manager, Parkway Mall

Originally hired to participate in an Atlanta-based Mall Manager training program and was quickly offered a position as Assistant Mall Manager in Huntsville, AL.

Supported the Mall Manager in behind-the-scenes and customer-facing property management operations including rent collection and reporting, handling maintenance requests, collaborating with security vendors, managing customer complaints, and serving as a public relations liaison.

EDUCATION & TRAINING

College of William & Mary Williamsburg, VA

Master of Business Administration, Marketing

University of Georgia Athens, GA

Bachelor of Arts, History

Cum Laude, Phi Beta Kappa, Phi Kappa Phi

Professional Training: Business Operations, Customer Satisfaction, Project Management, Property Management, Real Estate, Contract Negotiations, Client Care, Interpersonal Skills, Conflict Resolution,

Active Listening, Persuasive Speech, Professional Presentations, Strategic Alliances, Community

Relations, Networking, Productivity, Profitability, Lead Generation, Market Trends & Analysis

Technical Skills: Client Base, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Languages: English & Basic Italian

CERTIFICATIONS & LICENSURES

Nationwide Mortgage Licensing System (NMLS) Pre-Licensing Currently Pursuing

Georgia Real Estate License 1990

ORGANIZATIONS & AFFILIATIONS

Coastline Travel Advisors Curate memorable luxury experiences for both business and leisure travelers.

Virtuoso Leading global network of travel advisors specializing in

luxury and experiential travel with more than 20,000 advisors.

PUBLICATIONS

www.CustomTravelAdvisors.com

INTERESTS & ACTIVITIES

Cycling, Weight Training, Traveling, Reading

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