Priyank Patel

US Citizen

** ********* ***** *** ********** NJ 08520

Employer: adfa73@r.postjobfree.com / ***-**-****

Objective: Initiative-taking professional with a proven knowledge of account development, client relations, and competitive analysis. Aiming to leverage my skills to successfully fill the Scrum Master role at your company.

Highly skilled and competent, Scrum Master/Business Analyst, having 8 experience in Retail and E-commerce domain. Strong verbal and interpersonal communication skills with the ability to interact with all levels of management. Well versed with Business process Analysis and elicitation techniques. Excellent Analytical, problem solving and decision-making skills. Quickly able to master new concepts and applications within a timeframe and capable of rising to the occasion.

Cross functional teams work experience

Diverse team interactions

Supply chain: Order Mgt., Logistics, and Inventory Mgt.

Exposed to all phase of software development life cycle including in-depth knowledge of Waterfall and Agile Methodologies.

Extensive experience in driving successful projects as a Business Analyst as well as a Scrum Master

Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgement to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.

Scrum Agile Areas of expertise include Agile Principles, Tasking meetings/Retrospectives, Communication Relative Estimation, Story-Based Development, Iteration/Sprint planning Meeting and Conflict Resolution.

Communicate timelines, progress, delays etc. back and forth from the team to the client and vice versa

Worked in close proximity with Business users, project stakeholders, and Subject matter experts (SMEs) and staff to understand high level business requirements and minute level specifications for new applications and to modify existing applications.

Ensured proper transparency and visibility of the Agile metrics such as Burn-down charts, Sprint velocity charts, Impediment charts and Dependency charts. Visibility and acceptance of Definition of Done (DOD) and Definition of ready (DOR) throughout the Agile team

Expertise in Elicitation, Design, Documentation and review of business documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) and Use cases.

Excellent in performing GAP Analysis to check the compatibility of the existing system infrastructure (AS-IS) with the new business requirement (TO-BE)

Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application development (JAD) sessions with IT Groups, SMEs and other project stakeholders.

Good working knowledge in engaging various Analysis technique like Business Impact Analysis, Risk Analysis applying SMART goals, Cost Benefit analysis (CBA) and SWOT Analysis for the proposed project.

Being actively involved with the QA team in different phases of Testing such as System testing, Functional testing, Regression testing and Integration testing for Quality Analysis.

Expert in managing all project requirements using Requirement Traceability Matrix (RTM).

Proficient in executing SQL queries to create user reports, Data Validation, Data flow Testing.

Education:

Middlesex Community College – Lowell, MA Business 2002

University of Massachusetts – Lowell, MA Bachelor of Science in Business Administration with an International Business Concentration 2004

Certification:

Certified SAFe® 4 Scrum Master CERTIFICATE ID: 552*****-****

Technical Skills:

Methodologies

Agile, Scrum, Waterfall

Database

MS SQL Server

Modeling Tools

PowerDesigner, JustinMind, SmartDraw

Languages

SQL

Testing Tools

JIRA

Operating Systems

Windows, iOS

Other Software Applications

MS Office

Experience:

Foot Locker, Camp Hill, PA September 2018 – Till Date

Scrum Master

The project was implementation of an in-house system to help footlocker review its current store management system/ planning and allocation processes and design new ones for the future. In this role, I spent much time and put in effort reviewing various store management systems and merchandise structures. The new system provided the management with Merchandise Financial Planning, Item Planning, Location Planning, and Assortment Planning.

Conducted requirement gathering, walkthrough sessions with business, testing and Development team.

Coached teams to SAFe Lean agile principles.

Assessed the Agile/ Scrum experience of the teams and larger organization then continuously coached to expand their understanding of Agile/ Scrum

Facilitated scrum ceremonies, such as Sprint Planning, Daily stand-ups, Sprint Retrospective, Sprint Review, and Product Backlog Refinement meetings.

Utilized agile software development methodology.

Tracked Burn Downs/Burn Ups throughout the sprint and release.

Represent teams in Scrum of Scrums to address dependencies and impediments, to share experience and knowledge.

Facilitated scrum ceremonies, such as Sprint Planning, Daily stand-ups, Sprint Retrospective, Sprint Review, and Product Backlog Refinement meetings.

Tools & Technologies: Agile, JIRA

The Vitamin Shoppe, Secaucus, NJ June 2016- to August 2018

Scrum Master

The Vitamin Shoppe is a New Jersey-based retailer of nutritional supplements. They also operate stores in Canada under the name "VitaPath". The company provides approximately 8,000 different SKU of supplements through its retail stores and over 20,000 different SKU of supplements through its online retail websites.

The new Healthy Awards loyalty program which provides more flexibility for active members, including points that do not expire. Additionally, members can choose when to redeem Awards: After making a purchase and earning points, they are given the option to have Awards issued automatically or accumulate points for a larger Award.

Work closely with project stakeholders, business SME's for gathering requirements and specifications for the applications and preparing business requirements document.

Conducted requirement gathering, walkthrough sessions with business, testing and Development team.

Reviewed Business Requirement Documents (BRD) and prepared Use-Case Specifications and Functional specification documents (FSD).

Chaired Requirement Gathering Sessions, Joint Application Development (JAD) sessions and led the effort to get Business and System requirements baseline (stakeholder approval).

Coached teams to SAFe Lean agile principles.

Utilized agile software development methodology.

Played a major role in the Change Control process, followed up all the Change Request (CR) with impact analysis on Scope, Schedule and Budget constraints and worked with the Change Control Committee.

Responsible for planning and building the road map and doing the initial analysis for the project.

Wrote User Stories, Acceptance Criteria, and Business Logic.

Groomed user stories into more detail using screen prototypes, and process flows to uncover detailed design.

Helped the team reach the goal of addressing and resolving issues within 24 hours by Time boxing.

Assessed the Agile/ Scrum experience of the teams and larger organization then continuously coached to expand their understanding of Agile/ Scrum

Assisted the team in removing impediments. Coached team in conflict resolution.

Facilitated scrum ceremonies, such as Sprint Planning, Daily stand-ups, Sprint Retrospective, Sprint Review, and Product Backlog Refinement meetings.

Tracked Burn Downs/Burn Ups throughout the sprint and release.

Helped coach teams on the rules of Scrum, guided teams to self-organization, continuous improvement, and cross-functionality.

Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing.

Represent teams in Scrum of Scrums to address dependencies and impediments, to share experience and knowledge.

Tools and Technologies: Agile, JIRA, Github

Dicks Sporting Goods., Coraopolis, PA March 2014 - May 2016

Senior Business Analyst

Dick's Sporting Goods, Inc. is a sporting goods retailer offering a broad assortment of brand name sporting goods equipment, apparel and footwear in a specialty store environment.

Worked on the project that allows users to Buy Online and Pick Up In Store. Customers can check inventory at a local store, buy online and pick up the purchase within five days

Worked closely with technology and business user staff to complete workflow improvement and document functional specifications for systems.

Assisted other business analysts in performing Feasibility and Complexity

Analysis to identify technically feasible functionalities and determine the level of effort (LOE).

Collaborated with Product Owners to write up and prioritize customer centric documents like User Stories for Product Backlogs.

Prepared and documented Sprint Backlogs to identify and monitor the activities performed in the time boxes.

Provided detailed User Interface Document to the development and testing team for clear understanding of the system.

Served as a liaison between the Business and Technology Department.

Enhanced communication lines between executives, managers, and peers.

Gathered requirements for the integration of POS system with the supply chain system.

Trained all Users on use of Point of Sale (POS) system.

Assisted the SCRUM Master in facilitating daily SCRUM meetings, Sprint Planning, Review and Retrospective meetings.

Created Burn-down Charts to monitor the completion of work within the time-boxes.

Participated in Daily Standup meetings and collaborated with the team in resolving issues that could potentially cause delays in the sprint completion.

Formulated test case scenarios from the user stories.

Created UAT test cases and assisted senior business analysts in conducting UAT tests.

Made extensive use of SQL queries for the arrangement of customer data.

Conducted training sessions and updated Product Manual upon successful delivery of each sprint.

Resolved issues reported by business Post-Production.

Tools & Technologies: Windows, MS Word, MS Excel, MS outlook, MS PowerPoint, MS Project 2010, MS Visio, Snagit RUP, Power Designer, SQL Server, MySQL, Silk Central

Toys R Us, Wayne, New Jersey March 2012– Feb 2014

Business Analyst

Toys R Us (TRU) is replacing their order management system with Manhattan DOM and implementing new Webstore in the USA and in the future their global Websites. I work on the Order Management System (OMS) integration interfaces high level design, data migration, documentation, configuration and implementation.

Worked in all phases of Rational Unified Process (Release 1); Agile (Sprint) and Waterfall (Release 3) as SDLC.

Studied TRU AS-IS systems and current Order Flow, Scenarios and Exception Handlings thoroughly.

Conducted Approach Documents for Inventory Management, Item Master, Facility Master, Item Location Master, Enterprise Data Quality, Email System (Internal & External), Enterprise Service Bus and Warehouse Management System to support High Level Design and Integration strategies.

Provided extensive GAP Analysis based on the different configurations and order process and inventory sync logic between DOM and TRU dynamic Order Management System.

Created Consolidated Integration Diagrams to track all Order Management System (OMS) interfaces, data transformation and modification.

Completed Payment Authorization, Fraud Validation, Inventory, Reporting, Point of Sale (POS), Customer Service, Fulfillment, Logistics, Mobile APP integration design and mapping with Order Management System.

Completed Sequence Diagrams and Use Cases for different Order types for both release 1 (In-store) and release 3 (Webstore) including Order Capture, Distribution, Fulfillment, Payment Processing, Reporting and Shipment Components.

Provided Daily sync up session to offshore teams regarding integration design and development status.

Facilitated Point to Point and ESB Data Mapping sessions and sample mockup with SMEs, Vendors, development teams and QA teams.

Presented system integration and order flow process at Knowledge Transfer (KT) session to SIT team.

Led Exception and Error Handling discussions with product owners and IT managers of different system integrations and documented the process and solution.

Conducted weekly JAD sessions and interviews with SMEs, senior management and IT teams to track and document action items, TBDs status, conflicts and risk related issues.

Submitted change requests and worked with change request records in SilkCentral.

Assisted project managers with the development of project schedules and iterations.

Tools and Technologies: SQL, MS Visio, MS Project

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