Service Desk Consultant

Dear Sir/Madam

My name is Amogelang Mashi and I would like to apply for the advertised role. I am a diligent, hard worker who strives for excellence. I am exceptional at making contributions that are necessary to get the work done which makes me a good team player. I am a good communicator and pay great attention to detail, patient and flexible. One of my greatest work experiences was working for Astute Financial Services Exchange due to have been given a chance to prove myself by the Project Manager Mrs Naidoo, for the Personal Service Provider Tax Status Administrator role as she had seen my great potential with the little knowledge that I had, I managed to produce great results this was from October 2014 – February 2015. She can be reached on 082-***-**** or by email ********@***.***. However, my contract was then extended for 6 months from being a Personal Service Provider Tax Status Administrator to a permanent Service Desk Consultant. In 2016 and 2017 I was awarded with a yearly performance award for being the best Service Desk Consultant of the year which shows how great I am at doing my work. The most key factors that made me get noticed of my great work was listening to understand, patience, being a quick thinker and taking responsibilities. I was also given an opportunity for 3 months this year (2019) to prove myself as a Project assistance/coordinator for Scrum Masters, this was indeed a great experience for me as I was working under both roles, my current position Service Desk Consultant and as well as Project Assistance/coordinator for Scrum Masters which taught me how to be more patient. This was indeed a great opportunity and a great learning experience as part of my PDP. I can be reached anytime via email at ***.*****@*****.*** or my cell phone number 072*******. Thank you for your time and consideration. I look forward to hearing from you. Regards

Amogelang Mashi

Curriculum Vitae Of

AMOGELANG SHARROL

MASHI

Cell: 072-***-**** Email:***.*****@*****.***

48 Paddington Ridge Weltervreden Park

EMPLOYMENT HISTORY

Job Title: Service Desk Consultant Employer: Astute Financial Services Exchange: 2nd Line Support Duration: 2015 February – May 2019. Responsibilities: Email Effectiveness and distribution time Information management and SLA adherence Number of calls logged Accuracy of cases logging Number of cases handled within SLA Call handling Accurate case logging (notes) and assignment within SLA Timeous Case resolution and escalation Customer Relationship Management

Job Title: Personal Service Tax Status Provider Administrator Employer: Astute Financial Services Exchange Duration: 2014 October – 2015 February Responsibilities: Prompt and accurate distribution of messages. Making and Receiving Calls. Data Capturing. Arranging and filing documents. Email Effectiveness, Good telephone etiquette, Good Communication skills, Computer skills

Job Title: Receptionist (temp) Employer: Cornerstone Enterprise Company Duration: Year: 2010 November – 2011 February Responsibilities: Diary management Prompt and accurate distribution of messages Making and rescheduling the manager’s appointments. Operating and managing the switchboard operator. Controlling of all incoming and outgoing calls. Arranging and filing documents Welcome and Greeting of customers and visitors. Minute taking, Meeting arrangements Travel arrangements and Signing for deliveries.

Job Title: Scrum Master Project Coordinator (Administrator) Employer: Astute Financial Services Exchange Duration: 2019 Jan – 2019 April Responsibilities: Assistance with Coordinating Projects, Data Capturing, Minute Taking, Scheduling Meetings, Uploading information on SharePoint, Capturing information on CRM, Researching, Designing documented projects layout, assisting with sprint planning, stand-up meetings and updating Scrum Masters Boards.

Job Title: Opsco Minutes Scribe Employer: Astute Financial Services Exchange Duration: 2019 Jan – 2019 April Responsibilities: Minutes taking, proofreading minutes and documenting minutes.

QUALIFICATIONS

Qualification: Service Desk Analyst Certificate (2017) Qualification: N6 Diploma: Management Assistant Certificates (2013) Institution: Brooklyn City College

Qualification: Senior Certificate (2008) Institution: Taletso Lehurutshe FET College

Subjects: Business English Setswana Office Practice Computer Practice Information Processing Economic and Legal Environment

Computer Literacy: Ms Word. Ms Excel, Ms Access, Outlook, PowerPoint, Internet Explorer, Google Chrome, Sharepoint, CRM, Office 365 Skype for business and Microsoft Teams

Drivers License: Code 8

INTERESTS Listening to music, current affairs, travelling and reading books

REFERENCES

Mrs Merisha Naidoo Scrum Master

Astute Financial Services Exchange

Contact numbers: 082-***-****

********@***.***

Ms Lerato Modibane Team Leader

Astute Financial Services Exchange

Contact Numbers: 082-***-****

Ms Tshepiso Nyerere Product

Coordinator Astute Financial

Service Exchange Contact

numbers: 078-***-****

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