customer service specialist

Jillian Seeman

*** ****** *****, **** ******* CO 80525

(H) 303-***-**** (E) *******@****.*********.***

LinkedIn profile

• www.linkedin.com/in/jillianseeman

Education/Training

Expected in 2021 Colorado State University Fort Collins, CO Bachelor of Science: Veterinary Medicine (Pre-Veterinary medicine) Accomplishments

• 200+ volunteer hours at Denver Dumb Friends League animal shelter

• Awarded an International Baccalaureate diploma in high school

• Experience with fish, rabbits, dogs, cats, small mammals, turtles and other marine animals.

• Currently an acting officer for Collar Scholars at CSU. Here I am responsible for club volunteer events, fundraising, and social events.

• Currently volunteering to raise my second service animal for someone in need through Canine companions for Independence.

• A member in the Pre-Vet Club at CSU

• Ram welcome leader for the incoming class of 2019-2020 and 2020-2021

• Volunteer at the CSU veterinary teaching hospital in charge of facilitating appointments for clients to interact with their dogs in the hospitals care.

• New student peer advisor at CSU

Additional Experience

• I took part in a study abroad opportunity at CSU where I was able to study marine animals in depth and learn more about environmental conservation efforts in Baja California Sur, Mexico. o I also learned a lot about what it means to take care of the environment and what it means to be an eco-friendly campus.

o Here I participated in several beach clean ups and town clean ups to help better my environment, as well as the residents.

• 150+ hours shadowing a veterinary surgeon and vet tech helping perform tasks such as helping to prep surgeries, monitoring anesthesia, inserting catheters, handling animal intake and checkout, prescribing medication, giving vaccines, drawing blood, and other daily tasks. Work Experience

08/2017 - Current Outback Steakhouse, Castle Rock CO Castle Rock/Fort Collins, CO Restaurant Server, Hostess, Salad Prep, Manager

• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up sell goals.

• Trained new employees on proper food handling, guest expectations and restaurant protocols.

• Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.

• Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.

• Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.

• Worked closely with coworkers to ensure customer satisfaction. 02/2020 - current Twin Peaks Vet Clinic Fort Collins, CO Veterinary receptionist

• Managed AviMark computer system, scheduling appointments, refilling prescriptions, keeping detailed notes.

• Interacted with customers and collected payments via card, cash, or check, and managed deposits

• Check patients in and out of curbside and in-room appointments using the AviMark system

• Upheld all cleaning and sanitation requirements for a medical office. As well as changes to those requirements during the COVID-19 epidemic.

• Faxed, filed, and organized various types of paperwork.

• Helped veterinary technicians occasionally restrain an animal.

• Helped fill and distributed prescriptions to clients

• Help clean and set up surgery and treatment area

Contact this candidate