Customer Care Service
Resume:
Good day!
I am applying for the position of Customer Service
Representative based on your published post on
LinkedIn. I saw that you were looking for someone to take good and professional care for your customers and I am a perfect fit for that role.
While in college, I worked with Hilton Hotels and
Verizon Customer Care Team in contact centers here in the Philippines where I assisted customers with their queries, both technical and product-related, and offered upgrades to their services, on all
platforms - chat, email and phone calls. Post-
graduation, I have worked with UnitedHealthcare for 2 years and helped their members with their health insurance eligibility as a Benefits Advocate where I assisted members with their insurance questions,
claim/s inquiries, and more regarding their health insurance plan. I am an expert in customer service and I can learn new procedures quickly. My last role was a total of three years with an IT organization where I led a team of digital content reviewers. I have great rapport and confidence in speaking with IT
professionals and have basic to intermediate
knowledge in development and computer
engineering. Combining all the things I learned from being a customer service representative and a leader for for almost years, I am very confident that I can be an asset to your team.
I have good eyes for details and I analyze problems, documents, and data the best way I can for me to
solve them as soon as possible without
compromise. My organizational and communication
skills are well demonstrated in my work experiences with the corporate world and the customer service
industry. I am a self-starter and excel at assisting customers, clients, and team members professionally and with personal care.
I hope to talk to you soon and discuss myself, my
skills, and learn more about your organization.
JOMAR LLOYD CRUZ
JOMAR LLOYD CRUZ
DATA VERIFICATION SPECIALIST
P E R S O N A L
P R O F I L E
I am an energetic, ambitious
person who has developed a
mature and responsible
approach to any task that I
undertake, or situation that I
am presented with. Extremely
motivated to constantly
develop my skills and grow
professionally. I am confident
in my ability to be detailed-
oriented and to come up with
interesting ideas for
unforgettable campaigns and
projects. A multi-tasker and a
fast-learner that will sure be a
one of your organization's
strengths.
Polytechnic University of the
Philippines
Bachelor of Science in Interior
Design - 2015
E D U C A T I O N
119-A Magsaysay Ave.
Brgy. San Bartolome
Quezon City, PH 1116
*****.*****@*****.***
/jomarlloydcruz
C O N T A C T
Microsoft Offices Expertise
G Suite Expertise
Detail-oriented and detail analysis expert.
Recruitment and Human Resource Management
Training and Development
Business Decision-making and Strategy
Customer Service Management (Online/Offline)
Sales and Tech Support Management
Communication and Leadership Skills
English and FIlipino Proficiency
S K I L L S
SHIELD Foundry, Business Services Lead
Database Management.
Maintains and organizes numerous office files.
Constantly updates the company’s KPI and changing
Training and Quality Guidelines.
Monitor agents from recruitment, on-boarding and
to production operations.
Collaborates with onshore partners with changing
business requirements.
OCT 2017 - AUGUST 2020
P O S T - G R A D W O R K E X P E R I E N C E
UnitedHealthcare, Benefit Advocate
Interpreted member health insurance benefits.
Assisted members with their medical, dental, optical and pharmacy benefits.
Monitored a team of 14 other Benefit Advocates, and helped maintained their passing KPIs during
manager's absence.
SEP 2015 - SEP 2017
O T H E R S
VERIZON COMMUNICATIONS (DEC 2014 - SEP 2015)
HILTON HOTELS (MAY 2012 - JUN 2013)
Contact this candidate