Business Analyst, Project Coordinator, Service Management, Data Analys

Public Information

Isha Aggarwal

Isha Aggarwal

Address: **** * ********* **, *** 583, Thousand Oaks, California, 91320, USA (Willing to relocate within US) Email: **********@*****.***, Phone: +1-805-***-****, Date of Birth: June 10th 1985 Work Authorization: US Permanent Resident (Green Card holder) Linkedin: https://www.linkedin.com/in/isha-aggarwal-40324399/ SUMMARY

Motivated professional with experience in project coordination, business analysis, ITSM processes & reporting

• Possess strong understanding of following concepts: SDLC (Waterfall and Agile framework) o Requirements management: Requirements document/ User Stories, Process flow, Wire Frame Diagrams o Testing Lifecycle: Test case creation & execution, Traceability matrix, defect tracking & report creation o ITSM process: Service Request, Incident Management, Change Control & Configuration Management More than 3 years of experience in coordination, scheduling and management WORK EXPERIENCE

1. NTT Data Business Analyst May 2019 – Ongoing

• Requirement Gathering: Perform requirements gathering, document requirements, develop process flow, wire frame diagrams and complete requirements document

• Testing Lifecyle: Develop test cases, traceability matrix, conduct SIT, coordinate UAT & defect management

• Management Reporting (Service Management Analyst) o Generate & publish ITSM reports (regular, adhoc) to support management team (daily, weekly, monthly) o Analyze & interpret data, publish reports highlighting key insights o Create Incident Tickets, Service Requests and Change Records

• Project Coordination:

o Coordinate with team members to track progress, project status, milestones, risks and issues o Publish status reports

o Coordinate with users/ client stakeholders (scheduling, user feedback etc) 2. Institute of Engineering Technology, Alwar Faculty Member August 2007 – Oct 2009

• Teach electrical engineering subjects to third & final year students of Bachelor of Technology

• Additional responsibilities:

o Warden for girls hostel

o Roster Management for faculty and class scheduling 3. Singhania University, Jhunjhunu Faculty Member July 2006 – July 2007

• Responsible for teaching electrical engineering subjects to first year students of Bachelor of Technology EDUCATION

2013 Master of Technology, Power Systems - Electrical Engineering Rajasthan University, India 2006 Bachelor of Technology – Electrical & Electronics Engineering UP Tech. University, India COMPUTER SKILLS

• ITSM Package: ServiceNow

• Data analysis & Reports: Excel (Calculation functions, V Lookup, Pivot, Graphs), SQL Queries, Tableau

• Agile Tools: JIRA and Confluence (Basic knowledge)

• Office 365 Suite: SharePoint, PowerPoint, Word, Outlook, Teams INTERESTS AND HOBBIES

o Travel with family and explore national parks on US west coast