Manager Office

CHANPREET KAUR

C-*** Chittaranjan Park New Delhi -110019

971-***-**** *******@*****.***

Professional Summary

I am a Qualified and High performing individual with excellent professional and technical skills achieved via cross- functional exposure of total 2.5 Years in Administrative support, Analyzing Quality Standards and customer service.

Work History

Visa Support Assistant (A1) 02/2020 – 08/2020

British High Commission New Delhi

● Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

● Capturing visa application data into the database working systems.

● Completing enrichment checks carefully, ensuring that results are accurately recorded.

● Assessment of student and work permit applications.

● updating the performance log of the decision makers

● Visa Pasting

● Giving assistance during visa interviews, providing interpretation where necessary.

● Ensuring the right checks are done on every application every time so that all the relevant information is available to decision making officers when application is assessed.

● Writing minutes of meeting for the meetings held

● Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

● Demonstrated flexibility working with internal team members to raise any issues and proactively coming up with the solutions

● Monitored service capabilities and collaborated cross functionality to ensure needs were met and escalated issues were resolved.

Program Clerk (LE3) 03/2019 - 01/20

High Commission of Canada New Delhi

● Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

● Assessment of student and work permit applications.

● Triaging and polishing of Temporary Resident Visa Applications

● Visa Pasting

● Scanning and uploading the visa applications

● Sending Pending and refusal letters to the applicants

● Running query to extract the files to maintain Turnaround time for the files

● Biometrics and fee fixes

● Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

● Demonstrated flexibility working with internal team members to raise any issues and proactively coming up with the solutions

● Monitored service capabilities and collaborated cross functionality to ensure needs were met and escalated issues were resolved.

Senior Executive 10/2016 – 07/2018

Aegis Customer Support Services Private Limited Noida, UP

● Developed business cases, presentations and reports for senior management

● Manage quality assurance program including on site evaluations, internal audits and customer surveys

● Developed and managed database to gather and streamline information throughout department

● Ensured compliance for the policies and quality standards to maintain consistency in quality of services

● Preparation of weekly dashboards

● Initiated timely response to emails, Voicemails and written correspondence

● Provided mobility assistance to the executives to resolve the real time queries

● Identified project requirements by establishing personal, rapport with potential and existing clients

● Successfully managed high volumes of client-facing interactions

● Call audits and maintaining compliance setup by the clients

● Handling escalations within and sending reports for the same within the given time frame

● Conducting monthly activities and sessions to improve the monthly call quality score for the team

Skills

Planning and Scheduling

Data entry

Strategic Planning

Mail Handling

MS office

Sorting and labelling

Assistance support

Trend analysis

Operational Improvement

Conducting Training

Relationship Building

Group facilitation

Issues Resolution

Policy updates

Performance Assessment

Customer needs Assessment

Education

St. George’s School (CBSE)

06/2013 secondary Education (12th -89.5%)

University of Delhi

06/2016 Bachelor’s in Journalism and Mass Communication( First Division-60%)

Internships

Making of advertisement

Writing for Newsletter

Anchoring and videography for the newsletter

References

● Tyag Raj

Company Name: British High Commission (OFFICE MANAGER) Email Address: ****.***@***.***.**

Contact number: 844-***-****

Office :+91-11-241*-*** 2434

● Shelley Thostenson

Company Name: High Commission of Canada (MANAGER)

Email Address: Shelley .**********@*************.**.** Contact number: 844-***-****

Office :+91-11-417*-****/ extension-3448

● Tarsem Singh

Company Name: Aegis Private Limited (TEAM LEAD)

Email Address: ***************@*****.***

Contact number: 852-***-****

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