Customer Service Management

LAWAL EBUNOLUWA RACHEAL

GRADUATE TRAINEE MANAGEMENT CUSTOMER SERVICE HSE PROJECT MANAGEMENT SAFETY

MAIL: *******@*****.*** LINE: +234********** LINKEDIN: ebunoluwa lawal

ABOUT ME

Professional Management Personnel, Customer Service Expert and a Project Management Enthusiasts, A graduate of the prestigious Federal University of Agriculture with a degree in Environmental Management and Toxicology, Certifications in Environmental Management System, Occupational Hygiene and the International Institute of Project and Safety Management IIPSM, Core management experience from Biofil Technologies Nigeria Limited, Egbe Idimu Local Council Development Area and K&T International School, I am result oriented and will add value to my prospective organization with my management skills and expertise, I am confident of an increase in organizational growth and development.

SKILLS

Customer service

Business development

Management

Operations

Microsoft office

HSE

Environmental Management

CERTIFICATION

FEDERAL UNIVERSITY OF AGRICULTURE

B.sc

Environmental Management and Toxicology

INTERNATIONAL INSTITUTE OF PROJECT AND SAFETY MANAGEMENT

Certified

Health and Safety Environmental Management

CAREER EXPERIENCES

BIOFIL TECHNOLOGIES NIGERIA LIMITED LAGOS STATE

Management Intern NYSC

1 year

My achievements

Hands on experience in executing Client projects from Conceptualization to execution.

Interpretation of consumer feedback and advising Client on the best optimum way forward.

Maintain up – to - date knowledge of modern trade store policies for clients.

Designing and suggesting new display ideas to improve visibility of brand in stores.

Successfully managed the activities of team leads, supervisors and Coordinators

Developing, implementing and monitoring programs to maximize customer satisfaction.

Analyze projects and recommend brand issues.

Worked closely with team members to deliver project requirement

Perform site evaluation and customer service

Compiling paper work and taking detailed meeting minutes

EGBE IDIMU LOCAL COUNCIL DEVELOPMENT AREA LAGOS STATE

Environmental Health Officer SIWES

6 months

My achievements

Improve Operations by working with team members to deliver project

Maintain updated knowledge onsite and off-site

work closely with team members to develop solutions and meet deadlines

K &T INTERNATIONAL SCHOOL

Assistant Educator

3 months

My achievements

Managed student learning progress

Taught the student`s as directed by the institution management

Recorded student`s assessment forms ( test and exam`s`)

BIO-DATA

Sex: Female

Nationality: Nigerian

Address: 17, Yaba Street, Isheri Olofin Lagos.

Project Management

Administration

Sales

Communications

Safety

Service Management

Accidents

ALISON MANAGEMENT INSTITUTE USA

Certified

ISO14001:2015 History of environmental Management system

ALISON MANAGEMENT INSTITUTE USA

Certified

Occupational Hygiene – Biological,Physical and Environmental

Hazard – Revised

Health Status: Fit

Language Proficiency: English, Yoruba

REFERENCE: AVAILABLE ON REQUEST

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