Teacher

Lyttany Whitley

**** **** *** *****, ***** Rouge, LA 70817 337-***-**** *******@*****.***

PROFESSIONAL EXPERIENCE

Classroom Instructor, East Baton Rouge Parish School Board, Baton Rouge, LA 2017-present

Construct scaffolded lessons based on curriculum standards to meet the diverse needs of students

Conduct and participate in professional development courses

Facilitate instruction in all core subject areas

Communicate with administration and parents to cumulate ways to improve student academic performance

Administer diagnostic tools and analyze data to customize learning

Administrative Coordinator, Louisiana Department of Revenue, Baton Rouge, LA 2010-2011

Sorted, edited, and batched multiple tax types

Researched to properly apply returns and payments according to state law

Prepared and taught procedures on editing and batching

Substitute Teacher/Teacher Assistant, Lafayette Parish School Board, Lafayette, LA 2003-2010

Provided instruction by implementing lesson plans

Documented all daily activities of the children

Consummated daily classroom duties

Helped with homework

Gave children better understanding of things they learned in class

Took them to recreational activities

Assisted with discipline

Helped put together programs (Black History Program, Christmas Program, Talent Shows, etc)

Trainer/Facilitator, Transcom International, Lafayette, LA 2009-2010

Trained agents on the policies, products, and skills needed to best serve our Comcast customers.

Documented, facilitated, and maintained client mandates in reference to overall performance index (conversion rates, first call resolution, call tracking, etc.)

Conducted recursive training and recertifications to keep the agents knowledgeable of the most up-to-date information.

EDUCATION

UNIVERSITY OF PHOENIX

Bachelor of Science in Education, 2017

UNIVERSITY OF PHOENIX

Associate of Art in Business, 2010

References available upon request.

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